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Rick Hendrick BMW
Charleston, SC
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,329 reviews
November 15, 2019
Dishonest, Buyer Beware!!! A long time Acura owner, was hopeful to try a new BMW. After working with a Sales rep, was able to find a car that met our specs. Once notified, promptly went to the dealership hopeful to try a new BMW. After working with a Sales rep, was able to find a car that met our specs. Once notified, promptly went to the dealership and put down a $1000 deposit to hold the car while it underwent the required inspections before sale. To my great surprise, I was called by the dealership and told that a couple had driven in from Myrtle Beach and wanted to buy the car. Surprised that I was even receiving a call for a car that I had put down a $1000 deposit to hold, I reiterated that my intent was to purchase the car and would be there the next day to finalize. I was told that the manager would call me back in 5 minutes. I did not receive a call until the next morning to inform me that the car had been sold to someone else! The manager Greg tried to make it sound like somehow there was a mix up despite the fact that they called the night before to essentially say they were reneging on the deposit. I will obviously no longer buy from the dealership and would warn anyone considering on putting in a deposit to buy a vehicle from out of town or getting service done what whose best interest this dealership has in mind. They were blatant in their disregard to honor an agreement if it could benefit them in any interest. Certainly not the type of professional conduct you would expect from BMW More
by cdhalbrook
Employees Worked With
Stephen, Greg
November 13, 2019
Service Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car Everyone who greats and works with you upon arrival goes above and beyond to please the customer. I was asked at the beginning if I would like my car cleaned, to which I replied I would. However, service did not clean my car very well. Very Disappointing! I had to go home and vacuum the car and the outside had dirt dripping down the trunk, with water spots all over the car. More
by bbuncher0902
Employees Worked With
Frank and a female
November 12, 2019
Appointment Problem When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina co When I made an appointment it was not recorded at the Savannah Highway dealership. I found out that the appointment was through some North Carolina company that did not let the Charleston office know. More
by vivrog
Employees Worked With
Nicole
November 07, 2019
Great Customer Service Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other Dustin was informative and very good at explaining what the service department would complete. He went over all the suggested improvements and other items the car might need in the future. More
by Nancy C
Employees Worked With
Dustin
November 07, 2019
Wonderful team!Great service deptLoved Dustin Johnson Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would Wonderful team! Great service dept Loved Dustin Johnson Amy was great too with loaner car use Great communication among team and with me Would recommend highly More
by Mimi
Employees Worked With
Dustin Johnson and Frank were great!
November 03, 2019
My experience atHendrick's Service Department; A Short Story When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker tha When your first thought is, "do I have to go?" You know Hendrick set the service department up right. But it can't just be the $4,000 coffee maker that brews double shots of extra strong lattes or the bottomless snacks - it is truly the service. I could go on with testing how long of a story I could write until I've reached this review's maximum word length, but I'll spare you to only share one outstanding example that lead me to actually trade in my BMW and buy a new one. Just because I wanted to make sure I could keep going to the same service department. It was 7pm I rolled up on a tow truck with my sad BMW. Kristen Powell, in service, knew they were out of loaners and weeks out to take on any new appointments due to hurricane Dorian coming through as a Cat3. I want to say, the touching part was when she offered that I drive her Mini Cooper (a spare vintage vehicle she had for her own errands) until she had the chance to assess mine. No. The outstanding part of the story is when the results didn't show anything and the mechanics reported that my vehicle was fine - Kristen did not take that as an answer. Going to management, she got the approval to run more tests and replace parts she was certain were the cause. At that point it felt to me as she was looking out for my safety. Time and money is irrelevant when you're going 65 on the highway and your vehicle shuts down with no explanation (this is why I had to get it towed over). My BMW since then has been traded in for a newer model of a Mini and I cannot be happier to hop and skip over to the service department and get more coffee... and also see Kristen and the team. More
by Anya
Employees Worked With
Terry, Tyler, Kirk, Sara, Kristen, and Aimee. In order of their desks from left to right.
October 31, 2019
First time at the service department Charleston BMW Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW ow Very impressive! From my initial contact to the delivery of my serviced vehicle, I was kept up to date on what was happening. As a first time BMW owner, I'm just learning about my vehicle. I appreciate the way they listened to my concerns, and the steps taken to rectify the concerns. More
by Patti
Employees Worked With
Service: Tyler
October 30, 2019
My first time here, great customer service My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sa My service advisor Sara is great. Sara kept me up to date with the service that was being provided for my car. Rick Hendrick BMW is blessed to have Sara. More
by neglian
Employees Worked With
SARA
October 29, 2019
Rick Hendrick's BMW Service is always great at Rick Hendrick's BMW. They responded quickly to a potential problem and got me in the same day. Thanks guys!! Charlotte Service is always great at Rick Hendrick's BMW. They responded quickly to a potential problem and got me in the same day. Thanks guys!! Charlotte More
by Charlotte
Employees Worked With
Kirk
October 24, 2019
Tire Replacement, Vehicle Service They did a great job in a timely fashion, as they always do. I would not hesitate to purchase another vehicle from Rick Headrick BMW, They did a great job in a timely fashion, as they always do. I would not hesitate to purchase another vehicle from Rick Headrick BMW, More
by BobM 25
Employees Worked With
Jen?
