Rick Hendrick BMW

Justin and Emily are superstars! I bought a certified pre-owned BMW X3 from Hendrick of Charleston. I live in Raleigh, NC so that wasn't an easy purchase. I was given options. It was I bought a certified pre-owned BMW X3 from Hendrick of Charleston. I live in Raleigh, NC so that wasn't an easy purchase. I was given options. It was made as pleasant as possible. Justin is professional, respectful and knowledgeable. Emily is a veteran with good customer service ability. She sold but she offered options and I felt no pressure. I would highly recommend your dealership! More

"Very positive car buying experience!!!" After an extensive online search for a CPO vehicle I found the one I liked. Even though it was 375 miles away, it was worth the travel headaches. W After an extensive online search for a CPO vehicle I found the one I liked. Even though it was 375 miles away, it was worth the travel headaches. Would definitely buy from Hendrick again! More

Best car buying experience of my life! After making a rash purchase of a new Porsche Macan a few months ago, we decided it would not suit our needs and decided to try to make a trade withou After making a rash purchase of a new Porsche Macan a few months ago, we decided it would not suit our needs and decided to try to make a trade without getting stung too badly. I began shopping for slightly used X5's and found exactly what I wanted at Rick Hendrick BMW. I made an appointment to drive it the following day. While I test drove the BMW they accessed my Porsche and came back with a deal right away. It was so fair that I could not even bring myself to negotiate it down. The salesman, Terry Bacon, explained things very well and I did not feel pressured at all. I decided to make the deal and take advantage of the offered BMW 1% financing. The finance manager, Andrew, was very helpful, and made the copious paperwork easy to follow and navigate. I did purchase the wrap warranty, but still feel that it will be a nice addition to have, as we love the car and plan to keep it for a long time. When my purchase was complete, they both spent time with me orienting me to the new car, even though it was nearly 3 hours past closing time. All in all, a fabulous auto purchase experience! More

Excellant customer service . Knowledgable about the products. Friendly atmosphere and employees are patience and considerate of the needs of the customer. Very clean and prof . Knowledgable about the products. Friendly atmosphere and employees are patience and considerate of the needs of the customer. Very clean and professional environment. More

My review I would recommend Justin Washington because he was forthright, friendly, and knowledgeable. Justin is truly an asset to Rick Hendricks BMW Charleston I would recommend Justin Washington because he was forthright, friendly, and knowledgeable. Justin is truly an asset to Rick Hendricks BMW Charleston. The finance department was also very professional as well as Knowledgeable. But I nor my husband ever met with the the manager which was something I had never experience at any other car dealership however, he did find time to speak with those purchasing 750Li(s) and X5(s). More

Good experience the process of buying the car went very fast and Justin and Emily were very helpful in making sure that happened. we will keep that in mind during the process of buying the car went very fast and Justin and Emily were very helpful in making sure that happened. we will keep that in mind during future purchases. More

Happy Customer We received excellent service. Justin helped us throughout our purchase of a CPO vehicle and we sincerely appreciate it. I would highly recommend this We received excellent service. Justin helped us throughout our purchase of a CPO vehicle and we sincerely appreciate it. I would highly recommend this dealership to all my friends and family. More

Lots of paperwork Salesman, was very helpful, especially considering his short work experience--Justin.Special since he helped me with the sale of my car to car max-tra Salesman, was very helpful, especially considering his short work experience--Justin.Special since he helped me with the sale of my car to car max-transporting me back and to the bank Followed up regularly and his persistence and answering questions led me to the purchase. More

An Outstanding Effort by Sales Team We found the Z4 we were looking for online on March 8th; not noticing that it was at Hendrick BMW in Charlotte, NC. Justin Washington (Sales Associat We found the Z4 we were looking for online on March 8th; not noticing that it was at Hendrick BMW in Charlotte, NC. Justin Washington (Sales Associate) offered to get the car to Charleston the next day and we drove over from Dunes West to buy it on Friday. Working with Emily Grubisich (Finance Manager) made the complex paperwork process easy. When it was clear that the car was going to come out of the shop much later than expected, rather than having us wait, the sales team went above and beyond and Greg Hart (Used Car Manager) personally delivered the car to our home after work on Friday evening. The entire purchase experience was professional, friendly and efficient. We will undoubtedly buy our next BMW at Rick Hendrick BMW. Thanks, Jim and Stephanie Joyce More

Great experience We were very pleased with our buying experience. Justin went above and beyond to help is find the perfect car. Thank you for all of your help! We were very pleased with our buying experience. Justin went above and beyond to help is find the perfect car. Thank you for all of your help! More