Rick Hendrick BMW

The service department was great I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care I was happy to get an early appointment at 7:30. Everyone was ready to get me taken care of. The Agent responsible for my loaner car quickly took care of the details then directed me to my service advisor. My concerns were understood. The progress of the repair was communicated with a appropriate completion time. I was notified when my car was ready. The transition from the loaner car to car went smoothly. More

Straightforward, easy transaction Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. Did a tradein for a used car. Based on our research, we think we got a fair deal. John was friendly, helpful, and low pressure. More

Great experience Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. Nick Willis was wonderful and really went out of his way to help me get the car I wanted. All staff was great from the manager to the finance manager. More

Good customer service Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. E Had XM radio installed in my car. I had to get a longer car. The drop off and pick up was easy and fast. I was able to do it on my lunch hour. Ed the service person was nice and helpful. I will go back to Rick Hendricks. More

Exceptionally Awesome The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but The Rick Hendricks Customer Service Department is the Best! All the Individuals that work there are very professional n respectful. I have nothing but Love for them. More

Tricky fix Computer diagnostics can be tricky but Kirk and the mechanics kept at it until my problem was shoved. They were very professional, provided me with a Computer diagnostics can be tricky but Kirk and the mechanics kept at it until my problem was shoved. They were very professional, provided me with a nice loaner and kept communicating. Thanks to the whole staff. More

Excellent Service Professional courteous service! Sara Robinson was the absolute best! She was extremely professional and friendly and ensured every issue with the ca Professional courteous service! Sara Robinson was the absolute best! She was extremely professional and friendly and ensured every issue with the car was addressed (including finding an extended warranty I had forgotten about). Kudos to her!!! Will not go any other place! More

Great experience. Tom Heater was a fantastic help and showed me how great the BMW 3 X is a great Auto for me. I'm really enjoying the ride and you all helped me get wha Tom Heater was a fantastic help and showed me how great the BMW 3 X is a great Auto for me. I'm really enjoying the ride and you all helped me get what I wanted. Thanks again! More

Teresa is amazing! I don't even know where to start. I work overseas and was looking at cars from a bunch of dealerships. I was so close to buying a car from the BMW dea I don't even know where to start. I work overseas and was looking at cars from a bunch of dealerships. I was so close to buying a car from the BMW dealership in Owings mills MD and even put a deposit on the car so they will hold it for me until I got back in the states. I was lucky enough to work with Teresa. The dealership in Maryland tried selling me a different car than what I wanted. I was asking Teresa about the whole thing and she offered to jump in and get my money back and her manager even offered to jump in and help if needed. I think that speaks of how awesome they treat their customers down in Charleston. I wish I lived closer so I could bring my new car there to get worked on. I wish I could leave more than a 5 star review but unfortunately that's the highest we are able to put. Im sure other sales people are good but I highly reccomend Teresa. She even picked me up at the airport at 11pm on a Saturday with my car. I will definately make the trip down there to buy from her next time I'm in the market for a car. More

Awesome Experience I live approximately 6 miles from a BMW dealership in Greenville SC but chose to drive three hours to this dealership to purchase my BMW. Once I arriv I live approximately 6 miles from a BMW dealership in Greenville SC but chose to drive three hours to this dealership to purchase my BMW. Once I arrived I could tell right away that my experience was going to be awesome!!!! Will was my salesperson and he was extremely professional, informative and knowledgable of the vehicle that I was interested that of an X5 series. All the vehicle on this dealership were well maintained and truly classified as a certified BMW. I will be doing business with this dealership when I like to upgrade in the future!!!!! Thanks Will !!! Great Experience your truly awesome!!!!!! More