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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.9
1,579 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 1,579 reviews

September 30, 2026

Easy and efficient. I worked with Rob for my vehicles appointment and he was the best. More

by Maines1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
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Oct 02, 2026 -

Rick Hendrick BMW responded

Thank you for the fantastic review! We’re so glad Robert Barnes made your service experience easy and efficient and took such great care of you throughout your appointment. We truly appreciate your kind words about Robert and choosing Rick Hendrick BMW for your service needs!

September 30, 2026

Our service technicien Dustin Johnson always attends to our needs for the car. Dustin is curtious and helps us to keep our car up to date. More

by GDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
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Oct 01, 2026 -

Rick Hendrick BMW responded

Thank you for the kind words! Dustin Johnson, one of our Service Advisors at Rick Hendrick BMW Charleston, will be glad to hear his courtesy and attention have made a difference in keeping your car up to date. We appreciate the trust you continue to place in our service team, and we'll be ready whenever your BMW is due for its next visit.

September 29, 2026

Fast friendly serviced. Very thorough inspection. We purchased the car here even though we live in VA - come back for service when in SC. More

by Chuck VA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
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Oct 02, 2026 -

Rick Hendrick BMW responded

Thank you for the fantastic review, Chuck! We’re so glad Alli Mattison provided such fast, friendly, and thorough service and made sure your BMW received a complete inspection. It means a lot that you continue to come back to Rick Hendrick BMW for service whenever you’re in South Carolina, even though you live in Virginia. We truly appreciate your continued trust and look forward to taking care of you again!

September 25, 2026

They try really hard even though they definitely have a backlog on repairs and loaners. More

by eboineau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman
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Sep 28, 2026 -

Rick Hendrick BMW responded

Thank you for the great review! We truly appreciate your patience and understanding as our team works through the current repair and loaner demand. We’re glad Terry Troutman and our team continue to work hard to keep things moving and take good care of you. Thank you for choosing Rick Hendrick BMW!

September 24, 2026

Keith is the best! ! He is always available when I have a question and is professional and customer service focused. More

by booksw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
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Sep 25, 2026 -

Rick Hendrick BMW responded

Thank you for the fantastic review! We’re so glad Keith Giacobe continues to provide such great service and is always there when you need him. His professionalism and commitment to taking care of his customers are exactly what we strive for. We truly appreciate your continued trust in Rick Hendrick BMW!

September 24, 2026

This dealer always does a superior job, and constantly keeps me up to speed on the progress of the work. Well done! More

by jbsj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Tom Heater, Terry Troutman, Maxwell Hardin
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Sep 25, 2026 -

Rick Hendrick BMW responded

Thank you for the fantastic review! We’re so glad our team consistently keeps you informed and provides a smooth service experience from start to finish. We truly appreciate your continued trust in Rick Hendrick BMW and your kind words about Tom, Terry, Max, and Alex. We look forward to taking great care of you again!

September 23, 2026

My recent BMW purchase was a first-class experience from start to finish. Tristan truly stood out—knowledgeable, attentive, and personable, with the patience and easygoing temperament that made this Boomer More

by chiefkdconley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Nowacki, Andrew Lowry, Justin Moore, Tristan Potter
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Sep 23, 2026 -

chiefkdconley responded

My recent BMW purchase was a first-class experience from start to finish. Tristan truly stood out—knowledgeable, attentive, and personable, with the patience and easygoing temperament that made this Boomer feel completely comfortable throughout the process. The teamwork among Tristan, Jeff, Andrew, and Justin was equally impressive. Their communication and efficiency made everything seamless. As a retired military officer, I value strong teamwork, and this team delivered. Tristan was exceptional, and together they made this BMW experience one to remember.

Sep 24, 2026 -

Rick Hendrick BMW responded

Thank you for the incredible review! We’re especially grateful for your service as a retired military officer, and it means a great deal to hear that the teamwork, communication, and efficiency of Tristan, Jeff, Andrew, and Justin stood out to you. We’re thrilled Tristan’s knowledge, patience, and easygoing approach made you feel comfortable throughout the process. Congratulations on your new BMW, and thank you for choosing Rick Hendrick BMW!

September 17, 2026

Nicole is the best. Always taking great care of the customer, she goes out of her way to make sure the customer is satisfied completely. She makes getting your car fixed More

by john Keener
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
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Sep 22, 2026 -

Rick Hendrick BMW responded

John, thank you for the kind words. Nicole Floegel truly cares about getting customers taken care of completely, so it is wonderful to hear she made your service visit a great one. We will be sure she knows, and we look forward to keeping your BMW in top shape at Rick Hendrick BMW Charleston.

September 17, 2026

Hunter was wonderful and very patient as he answered all of our questions. It was a best case scenario for car buying. I would definitely recommend. More

by rickohlemacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Lappen
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Sep 22, 2026 -

Rick Hendrick BMW responded

Thank you for the wonderful review! Hunter Lappen has a real talent for patient, no-pressure car buying, and we are glad your experience was a best-case one. We appreciate the recommendation and hope you are loving your new-to-you BMW. Welcome to the Rick Hendrick BMW Charleston family.

September 17, 2026

I’ve worked with Teresa before. She is fabulous! Everyone that I had ANY interaction with was 5 ⭐️. Jimmy, Jeff, Andrew and your geniuses! Special shout out to Tobias. Yehor and More

by Colleen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Gill (lease mngr), Jeff (sales mngr), Andrew (all the paperwork) and all 3 genius’s-Yehor, Mason and Tobias, Teresa Troutman
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Sep 22, 2026 -

Rick Hendrick BMW responded

Colleen, it means a lot that you came back to work with Teresa Troutman, and we love that every single interaction lived up to the same standard. Teresa, Jeff Nowacki, and Yehor Tushyn will be thrilled to hear the shout out, and we will absolutely pass your kind words along to the rest of the genius team and everyone who helped get the paperwork across the line. Thank you for trusting Rick Hendrick BMW Charleston again. Enjoy every mile.

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