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Rick Hendrick BMW

Charleston, SC

4.8
1,279 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,279 reviews

August 01, 2024

Easy and curious. Showed us what we asked for and didn’t try to sell us something we didn’t want. More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Story
Aug 02, 2024 -

Rick Hendrick BMW responded

Hi Steve! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

July 30, 2024

The service at Rick Hendricks BMW was very Quick and speedy. But awesome job all around the service More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
Aug 01, 2024 -

Rick Hendrick BMW responded

Hello Carlos, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

July 29, 2024

I've purchased two BMW X3's at Hendrick Automotive and have been well pleased with both of them. So, If you're looking to purchase a new or used BMW and you want someone who is knowledgeable and interest More

by bgsmith203
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keaton Adams
Aug 01, 2024 -

Rick Hendrick BMW responded

Bgsmith203, we are so happy to read such a great review from a 3x client about Keation and our team here at Rick Hendrick BMW! We're glad to hear we once again delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have an incredible day!

July 28, 2024

I had an initial buying experience that was very unsatisfying. After reaching out to the manager Jim Story, he did everything he could do to rectify the situation. He was very attentive to my concer More

by dsscop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Strom Altmann, James Kerr, Jim Story, Adam Ballou
Aug 01, 2024 -

Rick Hendrick BMW responded

Hello Dsscop, thank you; we appreciate your feedback! Although your experience started off on the wrong foot, we are so pleased we were able to find a resolution to turn it around! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2024

The service department is the worst. Mainly the people that work on the cars seem to be incompetent. I'm strongly considering trading to Mercedes as my friends dont get bad service from More

by erica232000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry Troutman, Nicole Floegel, Taron Graves
Aug 01, 2024 -

Rick Hendrick BMW responded

Hi Erica232000 thank you for taking the time to leave us your feedback. We are so pleased Taron did a great job for you and that you value our pricing. Please feel free to reach out to our Managers with any specific issues regarding the servicing of your vehicle so we can address your concerns. Thank you.

July 26, 2024

Professional. Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole More

by peterhempstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Daniel Lee
Aug 01, 2024 -

Rick Hendrick BMW responded

Peterhempstead, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

UPDATE! It is now July 2024 and I’m still overly excited about my BMW! I have to say that I do not believe I would have so much enjoyment had it not been f More

by Marcia Faith Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
Aug 01, 2024 -

Rick Hendrick BMW responded

Marcia Faith Jones, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

July 26, 2024

I had to wait for a while, but my questions were answered. I was not told that there was a waiting room with coffee and comfortable chairs, and I was generally treated all right. Nothing special. Th More

by N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Taron Graves
Aug 01, 2024 -

Rick Hendrick BMW responded

Hello N, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

Alli with the Service Dept at Hendricks BMW in West Ashley is a delight to work with and I appreciate her professionalism and warm personality. Problem fixed quickly! Great experience! Thank you. More

by mm8141
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alli
Aug 01, 2024 -

Rick Hendrick BMW responded

Mm8141, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2024

The service manager, Jared Young and the service lane manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. More

by Gary H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Jared Young
Aug 01, 2024 -

Rick Hendrick BMW responded

Gary H., thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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