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Rick Hendrick BMW

Charleston, SC

4.8
1,281 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,281 reviews

July 26, 2024

The service manager, Jared Young and the service lane manager Terry Troutman went over and above what was expected. I never had a bad experience with thus service dept. More

by Gary H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Jared Young
Aug 01, 2024 -

Rick Hendrick BMW responded

Gary H., thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 26, 2024

Professional. Customer centric. Delivered on committed timing and price Kept me informed although less well than normal service provider Nicole More

by peterhempstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Daniel Lee
Aug 01, 2024 -

Rick Hendrick BMW responded

Peterhempstead, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2024

Alli was quick to understand my issue and quick to offer a solution and get me in and out the same morning. Very nice, professional and a pleasure. More

by lapsley.joelle
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Jul 26, 2024 -

Rick Hendrick BMW responded

Hi Lapsley.joelle, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Have a wonderful day.

July 25, 2024

Alli was amazing to work with - extremely personable and helpful during the service process. Couldn't have asked for a better experience More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Jul 26, 2024 -

Rick Hendrick BMW responded

Matt, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!

July 25, 2024

Service was excellent - as usual. The service experience was smooth and stress free. Nicole Floegel was an excellent client service representative and I'll request her next time. More

by brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Jul 26, 2024 -

Rick Hendrick BMW responded

Hello Brad, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

July 25, 2024

It’s a pleasure to have my car serviced at Rick Hendricks. I love the video. My service person is always efficient. Work is done promptly. More

by Marilyn315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Jul 26, 2024 -

Rick Hendrick BMW responded

Marilyn315, we are so happy to read such a great review about Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 22, 2024

Dealer was personable, helpful and not pushy…. putting us at ease. Nice clean showroom, attentive staff. More

by tothemacs067
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Martin, Throm
Jul 26, 2024 -

Rick Hendrick BMW responded

Tothemacs067, we are glad we could help! If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day!

July 22, 2024

Nicole Floegel is absolutely the BEST client services representative in the auto industry. She makes each and every experience nothing but a delight. Hendrick is so fortunate to have her as an ambassad More

by David
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Jul 26, 2024 -

Rick Hendrick BMW responded

David, thanks for your praise and kind comments about Nicole and our team. We have to say, we think she's pretty amazing as well! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

July 21, 2024

Rick Hendrick dealerships provide best in class service and treat customers as family. They are friendly, fair, and focused on top notch communication and customer satisfaction. More

by Cmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Jul 26, 2024 -

Rick Hendrick BMW responded

Cmack, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out!

July 20, 2024

I was in for a service oil change. i was greeted by a friendly service stall. Dustin was my service writer. More

by tonymartino53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Jul 26, 2024 -

Rick Hendrick BMW responded

Hi Tonymartino53, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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