Rick Hendrick BMW

I was in Charleston over the weekend and had a problem with a tire on Saturday afternoon they went above and beyond to get me back on the road.Thank you again with a tire on Saturday afternoon they went above and beyond to get me back on the road.Thank you again More

Hendrick BMW is both friendly and very efficient. It is a pleasure doing business with you! It is a pleasure doing business with you! More

Rodent problem in our garage that we felt required immediate attention from Service department, not to repair at this time but to assess the problem so we could schedule a repair appointment. Staff w immediate attention from Service department, not to repair at this time but to assess the problem so we could schedule a repair appointment. Staff was able to get me in quickly and service tech was able to look at the problem and advise the solution. Chad Tinti was my service advisor who explained everything clearly to me. While both he and the service tech advised problem was not something to worry about, I will go ahead with the repair once we are convinced the rodent problem is eliminated. What a great experience all around, can’t say enough about the team. More

There is a BMW dealership that is probably 20 minutes from my home, but I choose to go to Rick Hendrick BMW (90 minutes away) because I trust my car with them and they are pleasant to deal with, reliable from my home, but I choose to go to Rick Hendrick BMW (90 minutes away) because I trust my car with them and they are pleasant to deal with, reliable, and make me feel like a BMW customer should. I feel like I have been working with Terry Troutman for many years when, in fact, it’s maybe one year. My husband and I had a very long relationship with York BMW up in Ohio. It was a great relationship. Terry and Nicole make me feel like this will be as well. More

Nicole Floegel in service is awesome! ! She made me feel like my vehicle was the only one she was working on. Thank Nicole! ! She made me feel like my vehicle was the only one she was working on. Thank Nicole! More

This was my first BMW I’ve purchased, and all I can say is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follo is that the entire staff I worked with was outstanding! Teresa Troutman was phenomenal, from helping me find the right vehicle and continued to follow through to the end. Alex who helped put the deal together put in the hard work to make it happen. Lastly, meeting with Seth in finance. Extremely knowledgeable and provided excellent guidance on coverage that fit my needs. 5 stars isn’t enough to rate the individuals who assisted me. Thank you all again! More

Chad Tinti helped me with my service appointment. He is extremely professional, kept me informed and provided a speedy checkout. He is extremely professional, kept me informed and provided a speedy checkout. More

2 minutes ago New Bought a used BMW M3 50th anniversary on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fi on 9/28/2023, paid in full, the Hendricks dealership got a transporter to get the vehicle to Atlanta, upon arrival and inspection the front carbon fiber lip was cracked, asked the dealership to get with transporter to cover the repair since it’s a transporter they chose, got ignored. The company’s name is Gigi auto. Contacted the transporter, sent estimate, no answer. Sent numerous emails to the dealership and got of course ignored by Lowery William and Lauterbach Eric. Screenshots attached from conversations with the sales person as soon as vehicle was delivered. We’re 8 months into it and still nothing got resolved. The only thing you get once you pay for a car is ignored. Needless to say I got stuck with a $6800.00 bill to cover myself since neither the dealership or their transporter want to take responsibility. More

Facilities are exceptional. Greeting was as good as it gets. And service was great. All good. Greeting was as good as it gets. And service was great. All good. More

John Fulp was very knowledgeable and very helpful in the purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for purchase of my new M8Comp vehicle. He was very responsive to my calls and very knowledgeable about the car and I would recommend him to a friend for salesman for this type of vehicle or any vehicle. thank you John for your help. More