Rick Hendrick BMW

Smooth process from Frank sending me video prior to my visit and Jerry who greeted me outside and was very knowledgeable and went over every detail of the X5 once I arrived. visit and Jerry who greeted me outside and was very knowledgeable and went over every detail of the X5 once I arrived. More

I only brought the car in for routine maintenance, but it was done quickly. The waiting facilities were very nice. was done quickly. The waiting facilities were very nice. More

Used sales department was very easy to work with. We live 1.5 hours away and they worked with us to purchase the car we wanted. Sales staff was honest and straightforward. We live 1.5 hours away and they worked with us to purchase the car we wanted. Sales staff was honest and straightforward. More

Service and work on target and on time…. detailed back brief on work and billing explanation. detailed back brief on work and billing explanation. More

Service visit to evaluate a steering issue. Service rep unable to duplicate the issue. Given that this is a steering issue, I believe the concern of a steering problem should have had much mo Service rep unable to duplicate the issue. Given that this is a steering issue, I believe the concern of a steering problem should have had much more evaluation. As a gearhead I know when a vehicle has a problem. More

I had a spectacular visit with Rick Hendrix BMW on Savannah Highway, Charleston, SC. I told Jarmin I had one hour to make a decision about a car. He had both cars that I was interested in having right Savannah Highway, Charleston, SC. I told Jarmin I had one hour to make a decision about a car. He had both cars that I was interested in having right there on the spot within 10 minutes of me calling: a white five series and a white seven series. Never in my imagination did I think something like that could be possible, even though he said he would have it. And, true his word, we made decision within an hour and out the door in maybe an hour or two more with paperwork. Eric was phenomenal to work with as well. Jarmin did great job helping us to arrive at our ultimate decision of the five series-even though I had my heart set on another seven, as I’ve had the last 20+ years. Certainly, it was an absolute pleasure; one of the easiest, thorough and most efficient as well as pleasurable experiences I’ve had a car dealership in well over 40 years! Jarmin, Eric, Jim, Sam and Andrew; my wife and I thoroughly enjoyed the experience. Now to find her a Q7! Cheers, Bob and Kimberly Biederman 4/28/2024 More

Very helpful team in getting my service issue addressed and get my car back on the road as quickly as possible. I also appreciated their willingness to help with my transportation needs. and get my car back on the road as quickly as possible. I also appreciated their willingness to help with my transportation needs. More

I worked with Tom Heater, Adam Balou, Steve Prescott and Strom Altman. All were very efficient and helpful. Strom Altman. All were very efficient and helpful. More

Nicole provides excellent & informative service. The technician and the video are also very informative and competent. The technician and the video are also very informative and competent. More

We had such a great experience buying a vehicle. Our salesperson, Jerry was fantastic, patient and knowledgeable. He helped us decide on what was best for us even as we dragged him all over the lot. Our salesperson, Jerry was fantastic, patient and knowledgeable. He helped us decide on what was best for us even as we dragged him all over the lot. No one was pushy or impatient, and everyone we dealt with genuinely felt like they were happy to be there and help. I would absolutely come here again, and I'd love to buy my next car from Jerry too. More