Rick Hendrick BMW

Very straightforward out of state deal. Honest, highly recommend. Jerry Pannell was responsive and good. Honest, highly recommend. Jerry Pannell was responsive and good. More

I reported a problem with the doors re-locking after I unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but w unlocked them. The sequence of events leading to the re-locking was very specific and I believed the service advisor had captured what I said, but when watching the video taken by the technician, I realized the advisor had not understood the sequence. So I will live with this problem (a nuisance) for another year. Other than that, this dealer is tops. More

Tom Heater at Hendrick BMW has been absolutely phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeab phenomenal. He worked with us patiently over the course of several years to help find the perfect car for our daughter. Tom is incredibly knowledgeable, responsive, and above all, trustworthy. His dedication and professionalism made the entire process smooth and enjoyable. This was hands down the best car buying experience I’ve ever had. If you're looking for someone who truly puts your needs first and delivers exceptional service, Tom is your guy! More

This BMW Dealership is the Best hands down! I was a Lexus owner for 22 years!! Yes 22 years until August 8, 2025 when I decided to trade in my LX570! I went to Hendrick BMW in Charleston, SC I was a Lexus owner for 22 years!! Yes 22 years until August 8, 2025 when I decided to trade in my LX570! I went to Hendrick BMW in Charleston, SC and met with Tom Heater my Sales Advisor! I knew I wanted a SUV and decided the X7 was the one! Tom Heater was very efficient and showed me 4 different X7s and Tom pointed out a X7 M60i that just arrived at the dealership a few days prior. He offered to let me test drive it and that sealed the deal. Tom actually made my purchase of the BMW X7 M60i and the trade in of my LX 570 very smooth! Thank you Tom Heater for giving me a 5 Star Sales experience at Hendrick BMW of Charleston! I absolutely love my BMW X7 M60i !! More

Great customer service and workmanship. We feel very at home with Rick Hendrick BMW! Kudos to all the staff for a great job! We feel very at home with Rick Hendrick BMW! Kudos to all the staff for a great job! More

Good service, questionable advice. I was advised to replace a run flat tire because it had a puncture and a steering wheel because thread on the leather was unraveling. Cost of new tir I was advised to replace a run flat tire because it had a puncture and a steering wheel because thread on the leather was unraveling. Cost of new tire $475 plus ; cost of steering wheel $ 1025 plus. I was told run flat tires can’t be repaired -untrue except under certain circumstances. It is BMW’s policy not to repair them due to liability. The tire never lost more than a pound of air over the course of a week . The car has under 18 k miles on it. The flat out statement that the tire can’t be repaired is total xx. I got it repaired by a reputable tire company in under 30 minutes for free. I was told that the fraying thread was the result of wear. The car has under 18 k miles on it. My advisor was very pleasant and accommodating and my review is directed at BMW. The service technician recommended the tire replacement and my advisor’s supervisor recommended the replacement steering wheel . I have a case open with BMW of America regarding the steering wheel. You asked for a review. Your welcome. I More

Jerry is #1! This is the second car I’ve bought from him in the past two years. Jerry is knowledgeable and knows exactly what he’s doing. He goes above and beyond This is the second car I’ve bought from him in the past two years. Jerry is knowledgeable and knows exactly what he’s doing. He goes above and beyond. Thanks Jerry! More

Hendrick BMW of Charleston provided a great experience from start to finish. Allison Barry is a well-informed sales person who was a pleasure to work with. Jeff Nowacki is friendly, approachable and made from start to finish. Allison Barry is a well-informed sales person who was a pleasure to work with. Jeff Nowacki is friendly, approachable and made negotiating easy. Ashley, my tech genius, helped me understand and set-up the vehicle. I can’t say enough good things about this team. Jeff even set us up with Nicole in service, so my husband’s BMW could get serviced while I signed the paperwork. I love my new X3 and highly recommend this entire crew of professionals! More

Excellent customer service. I was taken well care of and the service advisor kept me well informed throughout the scheduled service. I was taken well care of and the service advisor kept me well informed throughout the scheduled service. More

Prior to my arrival, I called the dealership to inform them my car was being towed there. I was scheduled to receive a loaner vehicle on Monday but requested the vehicle Friday because my vehicle was expe them my car was being towed there. I was scheduled to receive a loaner vehicle on Monday but requested the vehicle Friday because my vehicle was experiencing issues. Initially, LaPorsha stated a couldn’t receive a same day loaner and a loaner was not available. However, when I arrived and explained the situation, Dustin immediately provided me with a loaner. Dustin provided timely updates regarding the status of my vehicle. He displayed professionalism and was courteous throughout the process. More