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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.8
1,248 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 1,248 reviews

March 19, 2024

The staff was Very hospitable and knowledgeable. I was overly impressed with the video you guys sent. Very very impressive More

by syderiagoodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
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Mar 21, 2024 -

Rick Hendrick BMW responded

Syderiagoodwin, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

March 19, 2024

As always, they devoted as much time to me and my car as I could possibly expect.. More

by Russ Ritenour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hattings, Daniel Lee
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Mar 21, 2024 -

Rick Hendrick BMW responded

Russ Ritenour, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

March 18, 2024

Rick Hendrick BMW always takes great care of me whenever I need anything. I enjoy my visits when I get maintenance. More

by Robert d Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fulp, Patrick Hartman
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Mar 21, 2024 -

Rick Hendrick BMW responded

Robert D Smith, we are so happy to read such a great review about Rick Hendrick BMW! If you have any further questions, please don't hesitate to reach out! Have an incredible day!

March 15, 2024

Excellent dealership. Work performed in timely manner. Good communication, would highly recommend to any individual. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
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Mar 21, 2024 -

Rick Hendrick BMW responded

Ben, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 14, 2024

I think the service department personnel were very efficient. HOWEVER, I had a nail in my tire and they told me the tire needed replacement ($350). I took it to a reputable tire dealer and they char More

by Perojgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Mar 21, 2024 -

Rick Hendrick BMW responded

Hello Perojgp, we appreciate you taking the time to leave us this feedback. In reviewing your information, we noticed that you have run flat tires. It is not within our policy to patch run flat tires, therefore, we recommended replacing the tire for your safety. We hope you have a great day and that you will consider us for service again in the future.

March 13, 2024

Awesome level of customer service in all departments , sales service and finance departments I prefer this dealership over any others I have driven bmw for 30 years More

by Ramsay4501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Tom Heater, Dustin Johnson, John Fulp, Patrick Hartman, Keaton Adams, Frank Barriero, Keith Gill, Adam Ballou, Trae Glidewell
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Mar 21, 2024 -

Rick Hendrick BMW responded

Ramsay4501, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

March 13, 2024

I have always had excellent service at this dealership. The service advisor kept me informed about my vehicle. This is my second BMW. More

by Louise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
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Mar 21, 2024 -

Rick Hendrick BMW responded

Louise, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2024

Jarmin was a pleasure to work with! He answered all of my questions and went above and beyond to make sure my vehicle was ready for me! More

by jennandyp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, Eric Lauterbach, Jarmin Blackmon
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Mar 21, 2024 -

Rick Hendrick BMW responded

Hello Jennandyp1, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care!

March 12, 2024

Really fabulous service and communication. ...would definitely take our car to them again. I am in Rhode Island and my teenage daughter was dropping her car off for service for the very first t More

by aboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
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Mar 21, 2024 -

Rick Hendrick BMW responded

Aboss, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2024

I like the professionalism and expertise of the entire crew. And the place is very clean and spacious More

by Nash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Tinti, Ruslan olbrych
Report | Print
Mar 21, 2024 -

Rick Hendrick BMW responded

Nash, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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