Rick Hendrick BMW

Keith my service advisor went above and beyond to ensure I received excellent service. He was very friendly and informative to work with. He was able to help find a solution to every issue that that arose I received excellent service. He was very friendly and informative to work with. He was able to help find a solution to every issue that that arose. More

Steve hilburn provided us an exceptional experience. The process was smooth and he was very transparent and respectful of our time: we will definitely be back! The process was smooth and he was very transparent and respectful of our time: we will definitely be back! More

The experience far exceeded my expectations! EVERYONE was delightful- professional and knowledgeable! My contact was Allie Mattison. EVERYONE was delightful- professional and knowledgeable! My contact was Allie Mattison. More

UPDATE! It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he ba It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he basically over exceeds my expectations! He will be the reason as to why I will remain a BMW customer! Original Post: I had an awesome experience at Rick Hendrick BMW in Charleston, South Carolina! James was my salesperson. He was professional, knowledgeable, and courteous. During the test drive he showed me exciting features that I was unaware were included with the BMW X6. James was able to perfectly situate me with building my 2022 X6 xDrive40i with a M Sport package. James also provided information that allowed us to receive a military incentive. When my BMW X6 arrived (did I mention the car only took four weeks to build DURING covid?) we walked into Rick Hendrick BMW with a check issued by NFCU. However, due to the expertise of Alex Greene, the sales manager, and Oliver, the finance guru, we shredded the check and opted to allow Rick Hendricks BMW to finance our vehicle at an awesome rate! As to Trae, where do I start! He is truly the genius brains of the BMW operating system! His knowledge far surpasses all by his ability to explain the functions of any of the BMW models in a way that is easy to understand. I asked a lot of questions and he was a very patient trainer. Trae upgraded his position and is now an outstanding salesman! My service guy is Taron. He is knowledgeable and professional. He keeps me updated on my vehicle and ensures excellent customer service! I would be remiss if I did not mention the receptionists at the entrance into the dealership. These ladies provide the pleasant comfort zone and atmosphere of the dealership and make you feel at home. BMW --please continue your efforts in ensuring that these ladies are appreciated! I waited over six months to write this review because I wanted to be certain that I was in love with my decision to purchase a BMW then, as I am now. I can say that I am truly in love with this beauty, inside and out! My BMW X6 is a complete sheer driving experience built in an extreme machine that has more than surpassed by expectations. I would have provided endless stars, but I was only provided up to five stars for the review! BMW DEFINITELY UNDERSTOOD THE ASSIGNMENT!!!! More

Keaton and Eric were great! They handled the trade in and purchase very professionally, thank you, They handled the trade in and purchase very professionally, thank you, More

Excellent service experience. Entire staff was attentive and did their best to make it a quick and smooth transaction! Entire staff was attentive and did their best to make it a quick and smooth transaction! More

Hendrick BMW was the only dealership in the area that had the part I needed in stock. The advisor scheduled my service right away and the service department was excellent in every way. the part I needed in stock. The advisor scheduled my service right away and the service department was excellent in every way. More

My service advisor (Taron Graves) customer service and professionalism was outstanding. He kept me updated on the status of my vehicle. I had a wonderful experience dealing with Mr Graves. I will definite professionalism was outstanding. He kept me updated on the status of my vehicle. I had a wonderful experience dealing with Mr Graves. I will definitely come back for my next service. More

Great buying experience from the test drive to the negotiation process. Frank and his team were helpful in answering questions. Love the car as well! negotiation process. Frank and his team were helpful in answering questions. Love the car as well! More

Great sales experience! Sam Morrow was great to work with, very helpful and knowledgeable. Very patient with all of our questions and helped me find the perfect car. Great i Sam Morrow was great to work with, very helpful and knowledgeable. Very patient with all of our questions and helped me find the perfect car. Great inventory, smooth transaction and great to work with. Would highly recommend this Hendrick group. More