Rick Hendrick BMW

1/24 Car accident hit and run had Car towed to BMW 1/25 Keith called me 8:21 am Video sent 850 am 454 pm called for an update no response Friday 1/26 1245 I called for an update through main BMW 1/25 Keith called me 8:21 am Video sent 850 am 454 pm called for an update no response Friday 1/26 1245 I called for an update through main number said someone would call me 1259 Jared manger called said car will be done this afternoon 157 pm Jared called “ they screwed up no tire today, the tire it will be in Monday” 1/29 Monday 118 pm Keith called car “really messed up “ need to get insurance involved. I asked for a video and estimate so I could send to insurance he said have your insurance call him they did, no answer , no return call ever 1/30/24 433 pm Keith called said he would email me estimate but no video and will send estimate right away but no email ever came ! First he said I don’t have your email and I said you must because I got an email video Friday then he read off my email! 1/31 Keith called asked if I had any news from insurance and of course I said no because you never sent me estimate ! 3:50 pm Finally received estimate and started my claim with insurance 2/12 work completed and car picked up Car at BMW 19 days More

Mr. Lee and staff were helpful and answered all my questions. Excited that they were able to get my service appointment scheduled within the week I called. questions. Excited that they were able to get my service appointment scheduled within the week I called. More

I would recommend James Kerr to anyone purchasing a car. He was fantastic to work with and made my car purchase very easy. The dealership answered all my questions and concerns honestly and quickly. A ve He was fantastic to work with and made my car purchase very easy. The dealership answered all my questions and concerns honestly and quickly. A very nice buying experience. Keep up the great work. More

Great customer service team. Service writer Alli Mattison was exceptional and all services requested were provided in a timely fashion. Top quality customer service! Service writer Alli Mattison was exceptional and all services requested were provided in a timely fashion. Top quality customer service! More

Thank you Dustin , we have been working together for 2 years and you have been very professional. years and you have been very professional. More

The real deal in ultimate customer service and maintenance. True leaders in the game! DD maintenance. True leaders in the game! DD More

Great service. Customer service was 10 out of 10. My service advisor and his team explained everything and made sure my authorization was received before any work Customer service was 10 out of 10. My service advisor and his team explained everything and made sure my authorization was received before any work was accomplished. More

Great attention to the customer from the moment you approach the door. Well organize and commit to a time table. My service advisor was great. The information provided for the service performed is grea approach the door. Well organize and commit to a time table. My service advisor was great. The information provided for the service performed is great clear explanation supporter by the video. Have taken my cars to Rick Hendrick BMW for the last 15 years. More

Our salesperson, Teresa, was absolutely wonderful! I would recommend her to anyone! She was courteous, thorough in answering all of our questions and did not use a high pressure sales technique. I would recommend her to anyone! She was courteous, thorough in answering all of our questions and did not use a high pressure sales technique. More

Ali was absolutely wonderful and loved getting the video about my car! So helpful. I’ll be back about my car! So helpful. I’ll be back More