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Rick Hendrick BMW

Charleston, SC

4.8
1,283 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,283 reviews

May 02, 2025

The customer service was great! I was kept informed at each step and the repairs were completed in a timely manner! More

by benmarks1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
May 04, 2025 -

Rick Hendrick BMW responded

Benmarks1980, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

May 02, 2025

The service staff member provided appropriate assistance and was extremely efficient to ensure I received the support I needed! More

by bill.amoroso10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
May 07, 2025 -

Rick Hendrick BMW responded

Bill.amoroso10, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have an amazing day!

May 02, 2025

Repeat customer. Teresa Troutman and Todd Taylor are great. The whole process was smooth, fast and exciting. I would definitely recommend to friends and More

by Clemsonvet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman, Todd Taylor
May 07, 2025 -

Rick Hendrick BMW responded

Hi Clemsonvet, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

Repeat customer. Great smooth experience. Todd Taylor and Teresa Troutman are great. Would definitely recommend More

by Clemsonvet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Teresa Troutman, Terry Troutman, Nicole Floegel, Todd Taylor
May 07, 2025 -

Rick Hendrick BMW responded

Clemsonvet, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Thank you, and have a fantastic day!

May 01, 2025

Tersesa Troutman never disappoints. She's helped me with new and used cars for my children and myself. She makes buying a car seemless and it's always a pleasure to see and work with he More

by NP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
teresa troutman , Alex Greene, Teresa Troutman, Terry Troutman, Nicole Floegel
May 04, 2025 -

Rick Hendrick BMW responded

Np, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

May 01, 2025

Very pleased with the service advisor. Only issue; no one treated me or asked if they could help. There were at least 4 advisors sitting there. Only Ali saw me and stated she would be with More

by kebabs-70corrals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
May 04, 2025 -

Rick Hendrick BMW responded

Hello Kebabs-70corrals, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

May 01, 2025

Alli takes the time to get to know my family and is responsive to my schedule. Expensive service and diagnostics is always stressful, but she makes it easier. I appreciate the video walkthrough by th More

by nobodyspecial1975
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
May 04, 2025 -

Rick Hendrick BMW responded

Nobodyspecial1975, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 30, 2025

Reyla and Jim helped me purchase my daughter a new to us car after her vehicle was out of commission. They knew they weren’t going to make much on us but were still extremely attentive and even followed up More

by Jonathan Campbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reyla , Jim Story
May 02, 2025 -

Rick Hendrick BMW responded

Jonathan Campbell, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 30, 2025

The absolute best, most professional group of people I have dealt with and I have owned 35 vehicles. I am a high net worth “car guy” and my sales person James Kerr just blew me away with his knowledge, re More

by Tom
Recommend Dealer
Yes
Employees Worked With
James Kerr
May 02, 2025 -

Rick Hendrick BMW responded

Tom, we are so happy to read such a great review about Rick Hendrick BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 30, 2025

Hendrick is spelled PROFESSIONAL. They impress me every time. I left completely satisfied as always. Thanks Nicole. More

by michael.storrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
May 02, 2025 -

Rick Hendrick BMW responded

Hi Michael.storrie, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have an amazing day!

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