Rick Hendrick BMW

Great service and Adam and Eric went above and beyond to help us finish the deal so close to closing for the weekend help us finish the deal so close to closing for the weekend More

Sam Morrow is a wunderkind when it comes to his knowledge of all vehicles, not just BMW. But that knowledge about all vehicles helps you find the perfect car for your interests, needs and budget. He doesn’t of all vehicles, not just BMW. But that knowledge about all vehicles helps you find the perfect car for your interests, needs and budget. He doesn’t pressure you, but his excitement about the driving experience seems to mesh well with your own personal experience while you’re driving. But more than that, he has an answer for all of your questions. Not once did we hear, “I’m not sure. I’ll have to look that up/ask someone else.” That confidence comes from doing his homework and knowing the product - each product - whether it is a BMW or not. That confidence translates into very positive experience from test drive to driving off the lot in a new BMW. You will leave the lot knowing that you have made the best purchase decision possible and you will be thrilled with your purchase. Sam, along with New Car Manager Alex Greene, make coming and going from Rick Hendrick BMW a fantastic experience that you want to share with everyone. More

The salesman, Sam, was very knowledgeable about the X5 and gave an excellent product demonstration. The buying process was easy and hassle free. After delivery, we has a noise in the front left area of th and gave an excellent product demonstration. The buying process was easy and hassle free. After delivery, we has a noise in the front left area of the car. We brought it right back to the dealership. The service department jumped right on it and determined that it was a bad tire and took care of the problem immediately. Great customer service. More

The sales representative Trae Glidewell was very efficient, knowledgeable, kept us informed from the minute we met him to thanking us as we were driving away in the new vehicle. efficient, knowledgeable, kept us informed from the minute we met him to thanking us as we were driving away in the new vehicle. More

Great customer service, the video from the service department of our vehicle was a great touch! department of our vehicle was a great touch! More

Excellent work by Don my tech and the entire service team!! I would highly recommend Rick Hendrick BMW of Charleston. team!! I would highly recommend Rick Hendrick BMW of Charleston. More

The entire Rick Hendrick team, both Sales and Service,was simply fantastic - very professional, extremely competent, and courteous. simply fantastic - very professional, extremely competent, and courteous. More

It's a pleasure just to walk in there! Jim was great and customer oriented and friendly. Jim was great and customer oriented and friendly. More

Everyone is very helpful and caring to your needs from every department I spoke with. every department I spoke with. More

Great communication, service, and price for what I needed done. Only (minor) negative was the day after I paid well over $1,800 for the repair, I got a coupon in the mail from my service manager for $140 of done. Only (minor) negative was the day after I paid well over $1,800 for the repair, I got a coupon in the mail from my service manager for $140 off the recommended service that I just had done !?! Maybe I'll contact Dustin and ask for a credit toward future service. This administrative snafu aside, the quality of the service and experience was top notch. I was also given a clean loaner that was very helpful because the service took a couple days. HIGHLY RECOMMEND THIS SERVICE CENTER! More