Rick Hendrick BMW

The service writer (Terry Troutman) took care of me as soon as I walked in. Was very polite and professional and gave me an approximate time (since I was waiting) it would be finished; he was accurate wit soon as I walked in. Was very polite and professional and gave me an approximate time (since I was waiting) it would be finished; he was accurate with the time, something I greatly appreciate. The outstanding service is a major reason I continue to buy at this dealership. More

Everything was perfect, amazing service and everything well explained, no problem With the warranty, and people are very nice well explained, no problem With the warranty, and people are very nice More

I arrived there at 9;15 am for my 9:30 appointment. I also got a loaner to use In Charleston that day. I live 2 hours from the dealership. We returned to the dealership at 3:00, assuming the car would I also got a loaner to use In Charleston that day. I live 2 hours from the dealership. We returned to the dealership at 3:00, assuming the car would be ready since it had been there 6 hours. At 3:00 they had just started working on it and said it might not be ready that day. That meant I would have to drive their loner home for the night and then drive it back the next day. We were rather distressed about that, and our service advisor helped getting things going quickly after that. I do not think you should put waiters in front of someone who took a loaner just for a few hours. All the work was satisfactory, and we finally left around 6 pm. If one has an appointment, the work should be started at the time. of the appointment instead of the end of the day. More

DJ and the entire Service staff are top notch and go above and beyond to meet and exceed expectations. above and beyond to meet and exceed expectations. More

Customer service is awesome they care about your thoughts and have your vichele ready in a timely manner and have your vichele ready in a timely manner More

Really pleasant experience. Would have patronized sooner had I known the service was this professional! Henry did a fine job explaining his findings! Would have patronized sooner had I known the service was this professional! Henry did a fine job explaining his findings! More

Most impressive service dept with highly qualified employees, effective policies, and good service dept procedures. employees, effective policies, and good service dept procedures. More

I had a great experience. Josh was easy to deal with. I would highly recommend this place. Josh was easy to deal with. I would highly recommend this place. More

Excellent service. They changed the oil and added air to the tires. We waited for our car and it was completed in a timely manner. They changed the oil and added air to the tires. We waited for our car and it was completed in a timely manner. More

Great experience with the Sales team ! ! They were well informed, collaborative and quick to respond to my questions. ! They were well informed, collaborative and quick to respond to my questions. More