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Rick Hendrick BMW

Charleston, SC

4.8
1,295 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,295 reviews

August 09, 2023

Nicole, my service adviser is the best She's the reason why I come there More

by thelocalspizzeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Aug 10, 2023 -

Rick Hendrick BMW responded

Thelocalspizzeria, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

August 07, 2023

After I called with the problem, they all were extremely helpful and knowledgeable. I was kept in touch with Nicole, and Andrew Russell was amazing! My expectations were gratefully met, and above . Best s More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Russell, Nicole Floegel, Jake Bowers, Jimmy Corder
Aug 10, 2023 -

Rick Hendrick BMW responded

Nancy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2023

I HAVE NO COMMEN TO WRITE. THIS SHOULD NOT BE A MANDATORY PART OF THE SURVEY. More

by dgrant221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Aug 09, 2023 -

Rick Hendrick BMW responded

Dgrant221, reviews like this give us motivation and help us ensure we provide high-quality care. Have a wonderful day!

August 07, 2023

My service writer Dustin was and has been professional at all times since purchasing my car. Thanks More

by tonymartino53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Aug 10, 2023 -

Rick Hendrick BMW responded

Tonymartino53, we are glad we could help! If you have any further questions, please don't hesitate to reach out! Have a wonderful day.

August 04, 2023

Helpful staff, great teamwork to make my new car purchase easy! Happy to have found my new car with them! More

by kelkamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Kerr
Aug 09, 2023 -

Rick Hendrick BMW responded

Kelkamp, we are so happy to read such a great review about Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2023

SERVICE PERSONNEL WERE EXCELLENT. NO LOANER CAR AVAILABLE IS COMPLETELY UNSAT. MY X3 SUV HAS HAD 2 SERIOUS PROBLEMS WITHIN 12 MONTHS--FAILED DIFFERENTIAL AT 40000 MILES and FAILED STA More

by favaed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Aug 07, 2023 -

Rick Hendrick BMW responded

Hello Favaed, thank you; we appreciate your feedback! We are so happy you have received excellent care from Jake and our BMW Service Team. We are sorry you feel as though you have not had the same with your vehicles. Thanks again for your time and we do hope you have a great day!

July 30, 2023

My husband just bought an iX from Patrick! Thank you for the amazing experience Patrick, Strom, Alex and Josh! More

by mmy.harmony
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Patrick Hartman
Aug 01, 2023 -

Rick Hendrick BMW responded

Mmy.harmony, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!

July 28, 2023

I have purchased 2 vehicles from Rick Hendrick BMW. My sales person, James Kerr has continued to assist with any questions I have regarding service, financing and warranty coverage. From the start he More

by melinda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Kerr, Morgan Kerr
Aug 01, 2023 -

Rick Hendrick BMW responded

Melinda, thanks for your praise and kind comments about James and our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

July 27, 2023

We recently purchased a BMW and were assisted by sales professional James Kerr. His vehicular knowledge, professionalism, and ability to answer any and all questions resulted in a fantastic and efficient More

by avakempinski
Recommend Dealer
Yes
Employees Worked With
James Kerr
Jul 30, 2023 -

Rick Hendrick BMW responded

Hi Avakempinski, thank you for taking the time to leave a review for James and our Sales Team at Rick Hendrick BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful weekend!

July 27, 2023

I’ve been dealing with John Fulp for several years and have been pleased beyond my expectations. I believe this is my 6th car from Hendricks BMW and will continue to deal with them. More

by SBC III
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Fulp
Jul 30, 2023 -

Rick Hendrick BMW responded

Sbc Iii, we're happy to hear you had such positive experiences with John and our team throughout the years! We appreciate your business and thank you for sharing your thoughts with us. Thank you so much and have an incredible weekend.

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