Rick Hendrick BMW

Service appointment handled buy Nichole and had me in and out in last than two hours including a car wash. Video of service technician showing the car , tires and brake pad thickness. A nice touch. out in last than two hours including a car wash. Video of service technician showing the car , tires and brake pad thickness. A nice touch. More

Great service plus kept me informed during the 2-day process. Jake Bowers was my service rep, kudos to him. process. Jake Bowers was my service rep, kudos to him. More

Highly disappointed in the service provided! !! I brought my BMW M3 to them explaining very specifically a problem that is new and concerning with the clutch. I have driven the car for two years !! I brought my BMW M3 to them explaining very specifically a problem that is new and concerning with the clutch. I have driven the car for two years and it never drove this way previously. They had one technician drive my car and then send me a bill for $95 saying there’s nothing wrong with your car. You can pick it up whenever. I explained again that something is definitely wrong with the vehicle. Please have someone else drive it (which why should I as a customer have to say that??? isn’t that common sense????) The next phone call I got was: we had a master technician drive, your car, and he said yep, the whole clutch and flywheel need to be replaced. It’s going to be $5500. What a joke! He never even took the clutch apart, or gave me the option to replace only the clutch! Even if he believed it was the clutch he wouldn’t know that the flywheel also need to be replaced until it was completely taken apart. There was a high chance that I caught the problem soon enough that the fly wheel wasn’t even damaged! Yet he didn’t give me that option or explain that. I suppose he figured because I was a girl, he could pull one over on me! So frustrating! I came and picked up my car pay the $95 and took it elsewhere. More

I am not happy with this dealership service at alll. I come here all the time thinking i will get the best service possible becuase they are BMW but they have very poor customer service. They will not t I come here all the time thinking i will get the best service possible becuase they are BMW but they have very poor customer service. They will not treat you good even though you have emergency. I came for service and wanted a loaner and they told me to book appointment. I already had an appointment but it was later date which i booked a month ago. My car needed service immediately so i went in and they refused to give me a loaner. I have home emergency as well which i mentioned and after that still the manager said to book a rental. What is this? Is this Rick Hendrick BMW of Charleston?? Or its a regular brakes R less location. I am very dissatisfied and disappointed in their customer service and service. More

Great service - Jake Bowers was super helpful and efficient. Loves the video from the service tech. efficient. Loves the video from the service tech. More

I ordered a new 2023 X7M and when the car came in, they wanted me to pick it upright away but the other car I was trading in was in for service and they could not wait. They sent my deposit back and sold t wanted me to pick it upright away but the other car I was trading in was in for service and they could not wait. They sent my deposit back and sold the car to someone else. Very bad place to go! More

Our sales associate, Keaton Adams, worked with us patiently for months to find exactly the right vehicle. He also came in on his day off to oversee our delivery. We also got excellent assistance fr patiently for months to find exactly the right vehicle. He also came in on his day off to oversee our delivery. We also got excellent assistance from associates Oliver Souris and Joshua Granlund. A seamless team! More

Customer service from the service advisor was horrible. He did not call back as he had promised. I had to call him and ask for an update. He did not call back as he had promised. I had to call him and ask for an update. More

Nicole Floegel is awesome! She truly is the Beyoncé of the that service department. Every time I go she give a stellar, professional, efficient, and consistent performance. I w She truly is the Beyoncé of the that service department. Every time I go she give a stellar, professional, efficient, and consistent performance. I wouldn’t go anywhere else. A special shout out to my technician Ed Meredith for doing a terrific job caring for my chariot. He is quite lovely. More

Nicole must be one of the best service providers around, always efficient, polite, knowledgeable and courteous. Gets the job done. Great communication which always helps the customer feel better. Very happy always efficient, polite, knowledgeable and courteous. Gets the job done. Great communication which always helps the customer feel better. Very happy with Rick Hendrick BMW! More