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Rick Hendrick BMW
Charleston, SC
1,284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,284 reviews
April 25, 2023
The issues were with the service desk associate. It was clear he was having a bad day. Didn’t communicate until it was too late and then he was snappy, unhelpful and demeaning to me. However, the he It was clear he was having a bad day. Didn’t communicate until it was too late and then he was snappy, unhelpful and demeaning to me. However, the head tech (whose name I can’t recall), that went on a test drive with me, was professional, friendly and courteous. More
by badickman
Employees Worked With
Dustin Johnson
April 21, 2023
I recently purchased a 2020 BMW M550i working with Steven Hilburn. I was an out-of-state purchaser. Steven did an excellent job with communication, providing the build sheet and working with Jim Story to pro Hilburn. I was an out-of-state purchaser. Steven did an excellent job with communication, providing the build sheet and working with Jim Story to provide the CPO report. Based on his evaluation of the car and additional photos I flew out. A couple of things . . . 1. They reserved the car for me without a deposit. Granted deposits are refundable at most, if not all, dealerships but the extra customer service was greatly appreciated. 2. Always good to see the car yourself. Everyone has a different standard. Steven did a good representation of the car, but I am fairly picky. That said, a 40k mile car is going to have its share of wear and tear. There was little to no wiggle room on the price but in fairness, the car was super speced and at a fair price so I was okay. Great experience with Steven and Rick Hendrick and highly recommended. More
by Illwine
Employees Worked With
Steven Hilburn
April 18, 2023
James was great and very knowledgeable and helped me find my perfect M4. He knew exactly what i was looking for and went out of his way to provide me the car i wanted. BMW as Dealer were fantastic and the fi my perfect M4. He knew exactly what i was looking for and went out of his way to provide me the car i wanted. BMW as Dealer were fantastic and the finance team made things very easy to understand. Thankyou BMW More
by michael.chambers
Employees Worked With
James Kerr
April 16, 2023
James Kerr was very diligent, patient, and helpful over a number of months as we worked through the process of selecting and ordering a new BMW X5. Matt Swets was also very helpful when we took delivery of number of months as we worked through the process of selecting and ordering a new BMW X5. Matt Swets was also very helpful when we took delivery of the car and afterwards when we had questions. More
by Robert Riley
Employees Worked With
James Kerr, Matt Swets
April 07, 2023
Good Morning, Everything went very smooth . Jim the service rep was very informative and kept me up to date on everything that was being done in a timely manner. I will be returning there in t Jim the service rep was very informative and kept me up to date on everything that was being done in a timely manner. I will be returning there in the future for all of my needs. More
by JBUDION
Employees Worked With
Jimmy Corder
April 07, 2023
Let me start by saying that all the people we worked with were A #1 Outstanding. My gripe is that it sometimes is difficult to obtain a timely service appointment. It's even more difficult to schedule a lo were A #1 Outstanding. My gripe is that it sometimes is difficult to obtain a timely service appointment. It's even more difficult to schedule a loaner vehicle. Special kudos to Jake Bowers and the other service reps and also to the tech who inspected and serviced our X7. We like the video of the inspection. More
by Bruce
Employees Worked With
Jake Bowers, Keith Giacobe
March 28, 2023
EXCELLENT! Dustin (Service Manager) was excellent, John (Service Tech) diagnosed a tough problem on my 328 and fixed it! OUTSTANDING TEAM! Dustin (Service Manager) was excellent, John (Service Tech) diagnosed a tough problem on my 328 and fixed it! OUTSTANDING TEAM! More
by Eugene C
Employees Worked With
Dustin Johnson, John Jovaneli
March 26, 2023
Service adviser Dustin Johnson is very professional, friendly, helpful and courteous. My experiences with Hendrick BMW was always pleasant. friendly, helpful and courteous. My experiences with Hendrick BMW was always pleasant. More
by GDM
Employees Worked With
Tom Heater, Dustin Johnson
March 23, 2023
Service department has always been professional and very knowledgeable.. My experience was extremely pleasant. My service advisor Jake Bowers was so helpful with prioritizing a list of repairs for me and ke knowledgeable.. My experience was extremely pleasant. My service advisor Jake Bowers was so helpful with prioritizing a list of repairs for me and kept me informed during the process.The Hendrick BMW service staff has always been. Thank you! More
by Charles
Employees Worked With
Jake Bowers
