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Rick Hendrick BMW

Charleston, SC

4.8
1,282 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,282 reviews

February 18, 2023

Our sales associate, Keaton Adams, worked with us patiently for months to find exactly the right vehicle. He also came in on his day off to oversee our delivery. We also got excellent assistance fr More

by cmdavis.0404
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Granlund, Keaton Adams, Oliver Souris
Feb 23, 2023 -

Rick Hendrick BMW responded

Cmdavis.0404, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!

February 17, 2023

Customer service from the service advisor was horrible. He did not call back as he had promised. I had to call him and ask for an update. More

by educator33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jake Bowers
Feb 23, 2023 -

Rick Hendrick BMW responded

Hello Educator33, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, again!

February 15, 2023

Nicole Floegel is awesome! She truly is the Beyoncé of the that service department. Every time I go she give a stellar, professional, efficient, and consistent performance. I w More

by QueenBey444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Meredith, Nicole Floegel, Jake Bowers
Feb 18, 2023 -

Rick Hendrick BMW responded

Queenbey444, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 15, 2023

Nicole must be one of the best service providers around, always efficient, polite, knowledgeable and courteous. Gets the job done. Great communication which always helps the customer feel better. Very happy More

by Pamela M Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Feb 18, 2023 -

Rick Hendrick BMW responded

Pamela M Hudson, thank you so much for your high rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

February 12, 2023

Service agent, Jake Bowers was a pleasure to work with. He provided timely communications on the status of the warranty work that took several days to complete. Overall experience was far superior to tha More

by Ballan4786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Feb 16, 2023 -

Rick Hendrick BMW responded

Ballan4786, we are so pleased you enjoyed your visit to Rick Hendrick BMW! If you have any further questions, please give us a call. We're always happy to help!

February 11, 2023

I always have a good experience at Rick Hendrick BMW of Charleston. You can buy a car and be happy, but the service department is what keeps you feeling well-taken care of. Jimmy Corder was my advisor and More

by Cyn-city
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Corder and Ed Meredith
Feb 16, 2023 -

Rick Hendrick BMW responded

Cyn-city, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW! Thank you again for the great review!

February 03, 2023

Always a pleasure to work with Nicole in the Service Department. Fast, efficient, and friendly work done right with OEM parts by BMW technicians. More

by Nick M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Feb 08, 2023 -

Rick Hendrick BMW responded

Nick M, we are so happy to read such a great review about Rick Hendrick BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 03, 2023

I have the best advisor. And I love their service. And I love the videos More

by Karendash337960aries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Feb 08, 2023 -

Rick Hendrick BMW responded

Hi Karendash337960aries, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2023

I just got my car back from BMW and I couldn’t be more pleased. The work was done faster than I expected, and Jake Bowers kept me informed every step of the way. He was a pleasure to work with! More

by Ssl07023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Feb 03, 2023 -

Rick Hendrick BMW responded

Ssl07023, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2023

Great experience working with the Rick Hendrick BMW Team! All the staff were helpful and explained everything very well. More

by brad
Recommend Dealer
Yes
Employees Worked With
Tavon Graves
Feb 03, 2023 -

Rick Hendrick BMW responded

Brad, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

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