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Rick Hendrick BMW

Charleston, SC

4.8
1,248 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,248 reviews

November 09, 2022

After years of sub-optimal experiences with other dealer service departments I feel like I've now got the A-Team on my side. Andrew Russell, my tech and Dustin Johnson, my SA couldn't be better. More

by Roger Quatroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Russell, service technician, Dustin Johnson
Nov 13, 2022 -

Rick Hendrick BMW responded

Roger Quatroad, thank you so much for your high rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 02, 2022

Sam's knowledge and experience was a big help with the purchase of our X5. Thank you! More

by odelljennie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Martin
Nov 04, 2022 -

Rick Hendrick BMW responded

Odelljennie, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 31, 2022

Jake did an excellent job with the check in & explaining the service. He was very friendly & professional. More

by buckeye86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Bowers
Nov 02, 2022 -

Rick Hendrick BMW responded

Buckeye86, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

October 31, 2022

We just purchased a BMW X5 from James, and the process was smooth, easy, and worry free. He made us feel very relaxed about the buying process and was very professional the entire time. He was extremely k More

by stephaniewadsworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kerr
Nov 02, 2022 -

Rick Hendrick BMW responded

Hello Stephaniewadsworth, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2022

A very pleasant experience all round at BMW Rick Hendrick, Savannah highway. I was not a BMW fan until I met the Hendrick team and in particular Our Sales Rep Mr James Kerr. An enthusiastic, knowled More

by Ollietwadsworth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kerr
Nov 02, 2022 -

Rick Hendrick BMW responded

Hello Ollietwadsworth, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 26, 2022

Great staff! All very knowledgeable, pleasant, professional, and helpful. I strongly recommend Rick Hendrick BMW! More

by Cagula91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kerr, Oliver Souris
Oct 29, 2022 -

Rick Hendrick BMW responded

Cagula91, we are so happy to read such a great review about Rick Hendrick BMW! If you have any further questions, please give us a call. We're always happy to help! Thanks so much, and have a wonderful day!

Oct 29, 2022 -

Cagula91 responded

You deserve to have the best reviews possible. Thank you for a great experience.

October 26, 2022

The BMW team is so helpful and wonderful to work with. Teresa does a great job taking care of getting me the car I want! More

by dtrego
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Oct 29, 2022 -

Rick Hendrick BMW responded

Dtrego, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 18, 2022

I purchased a 2023 BMW from Rick Hendrick, I. Was assisted by Teresa Troutman. The service was exellent and she went above and beyond making sure I was happy. More

by Bonita
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
Oct 20, 2022 -

Rick Hendrick BMW responded

Bonita, thanks for your praise and kind comments about Teresa Troutman and our team here at Rick Hendrick BMW. We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

October 15, 2022

Too expensive,Very people service was excellent nice atmosphere all around good experience but like I said very very expensive More

by mamoses145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Uri Camens
Oct 18, 2022 -

Rick Hendrick BMW responded

Mamoses145, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2022

Was looking for a BMW X5, my 1st was flooded in Hurricane Ian; and I loved this car! Tom responded immediately to my email when I located one at Hendrick; he also reached out to us by phone. My husband and I More

by cedwards520
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, BMW Guru, Tom Heater, Oliver Souris
Oct 18, 2022 -

Rick Hendrick BMW responded

Hi Cedwards520! We're so happy we were able to help you out! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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