Rick Hendrick BMW

I can’t say enough good things about this dealership! I’ve purchased numerous vehicles here through the years and each time it is just as easy and pleasant as the last. Everyone is always so polite and I’ve purchased numerous vehicles here through the years and each time it is just as easy and pleasant as the last. Everyone is always so polite and quick to assist with everything. Russ, Seth, Strom, and Alex are my Hendrick team and I look forward to working with them for years to come! More

We brought our car in for service which was fine. However, we asked Tyler, our service rep, for a price to sell the car since we no longer needed 2 vehicles. When we picked up our car, he said he did However, we asked Tyler, our service rep, for a price to sell the car since we no longer needed 2 vehicles. When we picked up our car, he said he didn't have the price to sell but would get it to us. It's been a month with no response and ignoring texts and phone calls. That's just ignorant! More

From the moment we arrived at the dealership, James displayed professionalism and treated us with respect and dignity. He was readily available to provide additional assistance after the vehicle was de displayed professionalism and treated us with respect and dignity. He was readily available to provide additional assistance after the vehicle was delivered. It was a pleasure working with him. More

I was traveling through your area when Service engine soon light came on. In a panic I pulled into your service center. A young man named Jake looked at my issue for me. After looking at told me was jus soon light came on. In a panic I pulled into your service center. A young man named Jake looked at my issue for me. After looking at told me was just a loose gas cap and cleared warning light for me. I was so thankful for this great service and piece of mind. Thank you Jake Bowers for being so professional and helping us out. Matt Caldwell More

Good experience. Video of work done a good feature. Rating would be higher except 10% coupon not reflected on bill though service person said he included it. Video of work done a good feature. Rating would be higher except 10% coupon not reflected on bill though service person said he included it. More

Purchased a 2022 BMW 550i from Patrick Hartman. Purchase process was very smooth, Patrick provided weekly updates on vehicle build status and updated delivery status. I couldn’t be happier with the Purchase process was very smooth, Patrick provided weekly updates on vehicle build status and updated delivery status. I couldn’t be happier with the vehicle and staff at Rick Hendrick BMW in Charleston. Patrick has earned my family’s commitment with future car purchases. Highly recommend Patrick and the dealership to anyone in the market for a BMW. More

The sale guy, Steven, was good. Can’t trust the number that Eric will present you. Shuffling numbers, presenting you with a trade value that has the sales tax and your first payment Can’t trust the number that Eric will present you. Shuffling numbers, presenting you with a trade value that has the sales tax and your first payment baked in it. Your payment includes some warranty products that they sell whether you agreed to it or not. You will only find out too late with you meet the rude finance guy that will ask you, as you try to understand the misrepresentation of the numbers, if you would like to sign or not as the dealership is closed and he wants to go home! I contacted the general manager but no reply. Terrible experience and will never buy from or refer to again. More

Always receive excellent and timely service. Some people feel like dealerships charge more but I never feel like I’m being ripped off. In fact, my experience has been the opposite. I’ve had the Some people feel like dealerships charge more but I never feel like I’m being ripped off. In fact, my experience has been the opposite. I’ve had the pleasure of Tyler Morris being my service advisor on several occasions, and I have complete confidence and trust in the advice he gives me. More

Rick Hendrick BWM lives up to its superb reputation once again. Sam Morrow is an outstanding Client Advisor and a great ambassador for the brand. I like the fact that he guides you through process with abso again. Sam Morrow is an outstanding Client Advisor and a great ambassador for the brand. I like the fact that he guides you through process with absolute respect for your time. Simplify your life and call Sam if a new BMW is on your list. Robert T. More

As always a great experience with this dealership! Excellent customer service and fair pricing along with quick repairs. Excellent customer service and fair pricing along with quick repairs. More