Rick Hendrick BMW

They had to keep the car for awhile waiting on parts and provided me a loaner when they didn’t have one. Love the video of the mechanic showing me what was wrong. Very helpful provided me a loaner when they didn’t have one. Love the video of the mechanic showing me what was wrong. Very helpful More

I was serviced by Shannon and she was friendly and helpful. My car was in for a repair and it was seen the next day and that was Saturday. Turnaround was swift and ready Monday AM as promised. The cos helpful. My car was in for a repair and it was seen the next day and that was Saturday. Turnaround was swift and ready Monday AM as promised. The cost was high for battery and wheel sensor but that is a BMW for ya, BACK ON THE ROAD. Thanks for fast service at Hendrick! More

Nicole continues to exceed any and all of my expectations with service. She is always an absolute gem to work with and is simply iconic in her own right. with service. She is always an absolute gem to work with and is simply iconic in her own right. More

Very friendly, smooth easy to deal with. Top service department Would recommend to anyone owning a BMW Top service department Would recommend to anyone owning a BMW More

This was my first service to have the oil changes; the staff was very friendly and service was great. staff was very friendly and service was great. More

Our sales experience has never been easier! Teresa Troutman is an expert in her field, sincere in her approach and genuinely professional! This is the second car we have purchased from her. W Teresa Troutman is an expert in her field, sincere in her approach and genuinely professional! This is the second car we have purchased from her. We came back because we trusted her knowledge and care for giving us exactly what we were looking for without pressure. More

Fantastic customer service! Knowledgeable and efficient! I will never buy a car anywhere else… they are just great! Knowledgeable and efficient! I will never buy a car anywhere else… they are just great! More

X5 towed in Tuesday afternoon, not checked over until late Thursday. Approved required and recommended repairs/service Thursday. Service rep told me work would start Friday, full day's work. Wasn't sure late Thursday. Approved required and recommended repairs/service Thursday. Service rep told me work would start Friday, full day's work. Wasn't sure all work would be completed Friday but said would keep in touch and if it looked like it wouldn't be done would look into loaner car. Never heard another word Friday or Saturday. I contacted rep Monday morning to find out status, she said she had to find out. got back to me with another offer for a loaner car, which was of no use to me at this point, since I'd have to drive 30-40 minutes to pick it up, only to turn around and return it when car was done. Said car should be done by the end of the day Monday. Rep texted at 5:17 pm, said car was done and they were there until 6 if I wanted to come pick it up. No way I could get there by 6 that time of day. Why did a one full day job take two full days? your reps need to communicate better and follow up on promises to keep the customer appraised of the status of their vehicle. This is my second experience with Hendrick BMW's service department, both were poor. Love the car, not so much the dealer's service department. More

Had a tire problem while in Charleston recently and was directed to this dealer. They took care of us quickly and got us back on the road in a reasonable time. Special thank you to Tyler Morris and Sara directed to this dealer. They took care of us quickly and got us back on the road in a reasonable time. Special thank you to Tyler Morris and Sara ?? for their help. More

We had a good experience at Rick Hendricks BMW. They fixed some glitches in the system, reset everything, helped me program my phone to the car as that was problematic, and gave us an analysis of a They fixed some glitches in the system, reset everything, helped me program my phone to the car as that was problematic, and gave us an analysis of a car problem to be addressed when we got home ( we live in Maryland). Shannon Chittester and Jake? We’re most helpful. More