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Rick Hendrick BMW

Charleston, SC

4.8
1,245 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,245 reviews

December 14, 2021

Excellent and speedy and thorough and hood client service and audio visual messages sent about service More

by afosterthalheimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Dec 15, 2021 -

Rick Hendrick BMW responded

Afosterthalheimer, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

December 08, 2021

very good communication with there customers they got it i would recommend any body who ask More

by Messado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Hunter
Dec 10, 2021 -

Rick Hendrick BMW responded

Messado, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

December 02, 2021

Nicole and her team provide great service. Receiving a loaner makes the process painless. The video explanation of the inspection is very helpful. More

by david
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Dec 06, 2021 -

Rick Hendrick BMW responded

David, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2021

We have always scheduled appointments for routine car services, but the day before Thanksgiving, the 'engine service soon' light unexpectedly came on. We are incredibly grateful for our service rep Dusti More

by acCHS21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Nov 30, 2021 -

Rick Hendrick BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for the great review!

November 23, 2021

The team at Hendrick got me into the schedule quickly on the same day and was very responsive. Nicole was great as she listened to my situation and helped make things happen in a short turn around. I was ve More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Nov 27, 2021 -

Rick Hendrick BMW responded

Mark, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 23, 2021

Excellent service prompt and knowledgeable Service Excellent service prompt and knowledgeable Service department is helpful and available even two days before thanksgiving More

by Mike3car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Nov 27, 2021 -

Rick Hendrick BMW responded

Mike3car, your satisfaction is our top priority. Thank you again for leaving us this response!

November 18, 2021

The team at Hendrick BMW made the entire test drive, sale of prior vehicle, and purchase of new vehicle process as smooth and efficient as possible. Highly recommend. More

by Jasonlocklair
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jamie Camilo, James Kerr
Nov 23, 2021 -

Rick Hendrick BMW responded

Jasonlocklair, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day! Happy Thanksgiving!

November 17, 2021

My rep Dustin was extremely helpful in getting my BMW serviced and making sure the job was complete. More

by peacockf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Nov 19, 2021 -

Rick Hendrick BMW responded

Peacockf, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

November 05, 2021

Very responsive and accommodating. Service does very well at keeping the customer in the loop. More

by Bobba Louie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Chittester
Nov 07, 2021 -

Rick Hendrick BMW responded

Bobba Louie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 04, 2021

Always professional and white glove. Really liked the video summary of the car inspection, my first time getting that! More

by DKM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Heater
Nov 06, 2021 -

Rick Hendrick BMW responded

Hello Dkm, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!

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