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Rick Hendrick BMW
Charleston, SC
934 Reviews
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July 14, 2015
BMW M3 Stephen Clinch is easy to work with, laid back, and very friendly. I would recommend Stephen to anyone shopping for a BMW product in or out of state. Stephen Clinch is easy to work with, laid back, and very friendly. I would recommend Stephen to anyone shopping for a BMW product in or out of state. More
by Audifan1234
Employees Worked With
Stephen Clinch
Helpful June 21, 2015
Best Car Purchase Experience Ever In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruc In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It’s something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umut’s calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we weren’t taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicle’s “ins and outs” and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wife’s level of satisfaction. We have purchased a number of automobiles in our lives – both together and separately – for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. As an aside, not only was Umut a very, very pleasant surprise, but so were the rest of the Rick Hendrick BMW staff we came into contact with both from the very first day, through the purchase and pick-up, and to the present. Thank you Umut and Andrew Robinson for such great service. Moreover, now we have two new friends, We have since recommended Umut to a number of our friends, family, and business associates/co-workers. We are sure they will have the same amazing experience. More
by spgrovessr
Employees Worked With
Umut Engin, Andrew Robinson, and Florens Verstraten
June 03, 2015
New Car Purchase I have purchased 4 new cars from Rick Hendrick BMW over the past 10 years one X3 ,3 X5s. Their level of service is superior. I have purchased 4 new cars from Rick Hendrick BMW over the past 10 years one X3 ,3 X5s. Their level of service is superior. More
by Parsonskw
Employees Worked With
Florens Verstraten
August 21, 2014
Worst. Service. Ever. My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another $2,000 to perform additional work (which would have been unnecessary), which I declined...and, as it turns out, had missed "probably THE most obvious cause of that issue", according to a reputable BMW dealer up north, who charged me only $120 total to fix it properly. "Service" Manager Rob Moore promised me - three times - that he'd send me half of my $450 back. (Why not the whole thing? Who the xxxx knows.) Still no refund. It's now been nine weeks since I took my car there. I hate dealing with service organizations who provide such horrendous service and then make up for it by lying. More
by DanPrice17
Employees Worked With
Rob Moore, Timothy Schmaltz
June 29, 2013
I purchased a BMW 750 last month from Chris Compton at Rick Hendrick BMW in Charleston SC. I was having a very hard time finding the perfect car that fit all my unique requirements. I almost gave up. I g Rick Hendrick BMW in Charleston SC. I was having a very hard time finding the perfect car that fit all my unique requirements. I almost gave up. I gave Chris a challenge as I had asked for specifics such as: Price, Mileage, Features, Color, Style, Make, Model, Condition, Sound Package, Rim Size etc. The first car Chris showed me was the one I ended up purchasing from him. Chris Compton's enthusiasm about BMW and their quality of service the dealership provides sold me instantly. Chris spent quality time with me and made me feel a part of the BMW family. Overall, the level of service from Chris Compton and other staff members was fantastic! The presale, during sale and post-sale communication was spot on and I wouldn't have asked for anything to be any different. We plan to buy a X5 or X6 in the next year or two and Chris will be the first call I make, as I know he will not disappoint. Thank you for having such a wonderful group of employees. I look forward to our next BMW soon. More
by travishansen
Employees Worked With
Chris Compton
April 18, 2013
I really enjoyed talking to Stephen Clinch, he was extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding out of the dealership in a brand new BMW! More
by cannonjt
Employees Worked With
Stephen Clinch
April 15, 2013
From the very beginning, the service at Rick Hendrick BMW of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spo of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spot on with the images, getting all the major stuff and the significant minor stuff. Additionally, he was in touch with me on a daily basis- Again, all before any sort of commitment to buy the vehicle! After flying down to take a look at the car, Stephen picked me from the airport in the prospective car, allowing me to drive back to the dealership. After a long day, and the expectation the deal would be delayed over night, Stephen was willing to drive me out to Charleston AFB for the night. Of all my car buying experiences, Rick Hendrick BMW, especially Stephen Clinch, really pulled out the stops on customer service. Thank you, Stephen, and thank you, Hendrick BMW for being so customer oriented. More
by forevertourist
Employees Worked With
Stephen Clinch
February 13, 2013
Taisma was an excellent representative for Rick Hendrick BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite radio repaired which required removing the roof lining. The hunmidity was too high because of torrential rains. Taisma kept our vehicle and continued to provide us with a loaner despite the dealership incurring the extra downtime of being able to use the loaner vehicle. On a side note - the 328i loaner vehicle was an excellent and fun ride! I would not have expected that since my normal vehicle is an X5. More
by BurkeBG58
Employees Worked With
Taisma Underwood
January 22, 2013
Terry was the Service Associate for my CPO service work. He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that every He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that everything on the car was as it should be. I was very impressed with the extra value of his judgment to make sure I understood what needed to be done to enjoy the car to it's fullest. I will definitely ask for Terry when ever I need service or just good car advise. Frank Vestal Vestal Ventures,llc More
by Alfato135
Employees Worked With
Terry
October 17, 2012
Best car buying experience ever- my daughter has wanted a BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very prof BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very professionally and friendly. I have been back with the car for some things to be checked and everyone has been wonderful. We are from California and never had any one there treat us this well. We will be sending friends and family to them -even suggesting they come here to buy instead of their home towns! More
by carolannd
Employees Worked With
several
