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Rick Hendrick BMW

Charleston, SC

4.8
1,282 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,282 reviews

October 17, 2021

Great place to buy a BMW. Expert sales staff. Keaton Adams is the man. He found the car I was looking for in 24hrs. Negotiations were relaxed and no pressure. I’ll definitely purchase another vehicle fr More

by rionfamily5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keaton Adams
Oct 19, 2021 -

Rick Hendrick BMW responded

Hi Rionfamily5, thank you so much for your positive comments about Rick Hendrick BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day!

October 15, 2021

Have to wait three weeks for car to get fixed because you have no loaner cars? Maybe should have more loaners expecially for owner of a 740E More

by dhimebaugh1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Oct 19, 2021 -

Rick Hendrick BMW responded

Dhimebaugh1, we are very happy we could provide you with a positive experience, even though we were unable to provide a loaner vehicle. We do hope we can be of assistance in the future. Take care!

October 15, 2021

New to the area. Brought my X3 in for oil change, some filters and get a loaner. Check in process was quick, friendly and efficient. Loaner process was quick, friendly and efficient. Then the surprise, More

by lou v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Furey, Nicole Floegel
Oct 19, 2021 -

Rick Hendrick BMW responded

Hi Lou V, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 09, 2021

The work was done on time and as advertised. The staff was pleasant and professional. Even though in temporary facility, everything went as it should. More

by Julian
Recommend Dealer
Yes
Employees Worked With
Tyler Morris
Sep 10, 2021 -

Rick Hendrick BMW responded

Hello Julian, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 06, 2021

The entire staff at Hendrix are friendly, no pressure but very professional. The building is spotless and comfortable. Our sales rep, Mary Skinner, is the best. I highly recommend Hendrix. More

by cnell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Skinner & Storm Altman, all 5 stars
Sep 08, 2021 -

Rick Hendrick BMW responded

Cnell, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 01, 2021

Expert service delivered in a friendly and positive manner! Professional people with great attitudes focused on supporting the client. Clean and welcoming service area both inside and out. More

by robertbonelli
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sara Robinson, Nicole Floegel
Sep 04, 2021 -

Rick Hendrick BMW responded

Hi Robertbonelli, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 31, 2021

Keaton, James, Patrick and Jerry were absolutely influential, and supurb assests for me while I was searching for and purchasing my new pre owned vehicle. I highly recommend to anyone looking for a More

by mmy.harmony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell, James Kerr, Patrick Hartman, Keaton Adams
Sep 01, 2021 -

Rick Hendrick BMW responded

Mmy.harmony, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick BMW. We hope you have a great day!

August 31, 2021

Keaton, James and Patrick were instrumental in my new car purchase, and I'm pretty sure Jerry the Financing guy got me the best rates and warranty. Super thrilled for my new car. More

by BMWlover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Prescott, Alex Greene, Greg Hart, Jerry Pannell, James Kerr, Patrick Hartman, Keaton Adams
Sep 01, 2021 -

Rick Hendrick BMW responded

Hanoman24, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 25, 2021

Diagnostic fee reasonable.....labor too expensive..never get them to fix MY car because part is cheaper at parts store and labor is ridiculous. I never pay a quarter of the amount the dealership charges More

by Tracey chapman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morris, Shannon Chittester
Aug 31, 2021 -

Rick Hendrick BMW responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and will take this information to our management team. Thank you for choosing Hendrick.

August 24, 2021

I returned to BMW when I had to buy a car because of their sales staff. Manager Greg Hart is so easy to work with and such a professional. It is a pleasure doing business with him. Steven Hilburn and Ke More

by go
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hilburn, Greg Hart, Jerry Pannell, Keaton Adams
Aug 30, 2021 -

Rick Hendrick BMW responded

Go, we really appreciate your positive review! Thank you again for leaving us this response!

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