Rick Hendrick BMW

The dealership is very good. The problem was I got the car 2 months after the delivery due date. Then, because the car came so late, the blue book value had gone down by $500. So, through no fault of mine car 2 months after the delivery due date. Then, because the car came so late, the blue book value had gone down by $500. So, through no fault of mine, I was penalized. That is DISHONEST and wrong. More

Service Department is Outstanding, the Customer Service is excellent and Kirk Yoon always makes me feel like a million dollars!I would highly recommend the service department to any BMW owner is excellent and Kirk Yoon always makes me feel like a million dollars!I would highly recommend the service department to any BMW owner More

Trust. I trust Kirk Yoon to be looking after my car and my best interest. I am his customer and he is my service guy. my best interest. I am his customer and he is my service guy. More

For several years my service experience with Rick Hendrick BMW, specifically Kirk Yoon, has been nothing short of superb. I have not a single complaint, trivial or otherwise. Hendrick BMW, specifically Kirk Yoon, has been nothing short of superb. I have not a single complaint, trivial or otherwise. More

Great experience with some minor issues with my M car. Personally felt dealer was going to be best avenue for resolving. Scheduled appointment was easy and Nicole walked me through the process. Got a ca Personally felt dealer was going to be best avenue for resolving. Scheduled appointment was easy and Nicole walked me through the process. Got a call late that day that stated they needed a little extra time to complete work. The service rep Nicole called me early the next day to inform me the car was ready. Could not have been happier!! More

I had to wait 24 hrs to get my tire looked at bc RHBMW has rule you have to wait in their crowded waiting room -INSIDE - DURING COVID - or you get pushed to end of service line, even tho I had an appt. AN has rule you have to wait in their crowded waiting room -INSIDE - DURING COVID - or you get pushed to end of service line, even tho I had an appt. AND, while waiting for someone to check me in, inside service checkin lobby, a service employee and customer were MASK-less, chatting away. NOT SAFE, NOR EFFICIENT. More

the service on my appointment for new tires could not have been worse. I called dealership and BMW recommended the tires for the car. When my car got to the dealership on a Saturday they realized t have been worse. I called dealership and BMW recommended the tires for the car. When my car got to the dealership on a Saturday they realized that the wrong tires had been ordered. They kept my car and said the tires would be installed on Tuesday. I arranged to be at dealership on Tuesday but upon arrival they informed me it would be another couple of hours before my tires would be on my car. Eventually got my car back on Wednesday at end of day for tires that we scheduled to be installed on Saturday! Disappointing that a premium dealership would allow this type of service More

Nicole in the service department was awesome today, she Nicole in the service department was awesome today, she answered all of my questions and made sure I understood the service I was receiving. Nicole e Nicole in the service department was awesome today, she answered all of my questions and made sure I understood the service I was receiving. Nicole explained in detail the repairs I need in the near future. Excellent job by all in the Service department!!!!! More

I had a great experience at Rick HendrickBMW. Strom I had a great experience at Rick Hendrick BMW. Strom Altman is the best!! He has wonderful customer service, knowledgeable and made the whole process I had a great experience at Rick Hendrick BMW. Strom Altman is the best!! He has wonderful customer service, knowledgeable and made the whole process so easy. The best experience I’ve ever had buying a car hands down. Todd was also very helpful and friendly. Would highly recommend them if you are looking for a car and great car buying experience! More

I just Lease x3 Teresa was very helpful kind and knowledgeable she goes out of the way to help and satisfy our needs thanks Teresa also finance department and Alex was also extremely helpful I will knowledgeable she goes out of the way to help and satisfy our needs thanks Teresa also finance department and Alex was also extremely helpful I will recommend to all my friends and family very satisfied with the service once again thanks a lot Teresa for your help. More