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Rick Hendrick BMW

Charleston, SC

4.8
1,284 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,284 reviews

February 26, 2021

Everybody’ That I encountered during my most recent visit was very helpful and friendly and particularly the service manager and Tyler. They resolve my automobile issues in a very professional and helpful ma More

by Maurice weintraub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Tyler Morris
Feb 28, 2021 -

Rick Hendrick BMW responded

Hi Maurice Weintraub, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW

February 25, 2021

Kirk Yoon and Terry has always made me feel comfortable with any repair work I get done. These guys know how much I love my BMW’s and I trust heir knowledge of the maintenance. Thanks again for service tod More

by Damon White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Kirk Yoon
Feb 26, 2021 -

Rick Hendrick BMW responded

Hi Damon White, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

February 20, 2021

I do a lot of my car work myself but bring it to Hendrick when I can't do it personally. My experience with you has been good. The recall work you handled this week seems fine, and your office staff is great More

by jonmar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Imad ElKatrib
Feb 20, 2021 -

Rick Hendrick BMW responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (Cali Young, Reputation Manager at 843-852-4672) at your earliest convenience. Thank you and have a great day!

Feb 26, 2021 -

jonmar responded

The service manager discussed my comments with me. He had the mechanic's notes on the service work. I now feel that most of my skeptical comments on the recommendations were not necessary as the mechanic did note the items honestly. However, it does turn out that only one minor item should be addressed soon (Missing brake anti-rattle spring), I now rate the service 5-star.

February 20, 2021

Todd Taylor an excellent salesman. He was very pleasant and knowledgeable. He understood what I wanted. Entire Staff professional and courteous. I would recommend this dealership 100%. More

by srnelly363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hart, Jerry Pannell, Todd Taylor
Feb 22, 2021 -

Rick Hendrick BMW responded

Srnelly363, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. We do hope we can be of assistance in the future. Take care!

February 18, 2021

Best dealership experience. Terrific communication, great staff and quick process. Todd Taylor and team is your go to! I travelled from DC to get this experience. I’d do it all over again! More

by Matthewomeara94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Strom Altman Jr., Todd Taylor
Feb 19, 2021 -

Rick Hendrick BMW responded

Matthewomeara94, we are so pleased you enjoyed your visit to Rick Hendrick BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

February 14, 2021

Nicole doing a phenomenal job here going above and beyond to make sure you get the best service. I would recommend Nicole and Hendrick BMW Services to all and everyone one need any service to their vehicle i More

by DPK_ROR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Feb 15, 2021 -

Rick Hendrick BMW responded

We appreciate your positive review about your recent experience with Nicole! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW!

February 12, 2021

Everything is great compared to my last service visit at Charlotte for oil change and oil plug left loose, leaked oil everywhere causing all sorts of issues More

by teasley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morris
Feb 13, 2021 -

Rick Hendrick BMW responded

Teasley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2021

Sara Robinson was great as was the service. Would not hesitate to return and have my 228i convertible serviced by Hendrick BMW. Quality experience all around. More

by jdwind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Robinson
Feb 12, 2021 -

Rick Hendrick BMW responded

Jdwind, we are very happy Sara could provide you with a positive experience. If you have any further questions, please don't hesitate to reach out!

February 11, 2021

I always receive the best service @ RH BMW. They truly care about making sure my car is in the best riding condition during every service/inspection. They go above and beyond to ensure that I'm happy with More

by soler.kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson, Kirk Yoon
Feb 12, 2021 -

Rick Hendrick BMW responded

Soler.kat, we're glad to hear you enjoyed your visit with Kirk and Dustin! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 11, 2021

Great service from the time we stepped in the door! We were greeted right away! Todd Taylor was very knowledgeable and helped us find exactly what we wanted! Purchase was smooth and we were given a tutor More

by wlisa423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Taylor
Feb 12, 2021 -

Rick Hendrick BMW responded

Hi Wlisa423, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy Todd met your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick BMW.

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