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Rick Hendrick BMW
Charleston, SC
1,292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,292 reviews
February 01, 2021
Service was delightful! Mt service representatives, Nicole Floegel and Amy Furey were exceptional. Nicole even copied my Insurance card for me and placed it my my car. (All I had was the e-copy). the Nicole Floegel and Amy Furey were exceptional. Nicole even copied my Insurance card for me and placed it my my car. (All I had was the e-copy). the loaner car was very nice and the whole experience was was uneventful! More
by Don
Employees Worked With
Amy Furey, Nicole Floegel
February 01, 2021
Brought my BMW M240i in for it's first service and Nicole got my car in right away and had back on the road. I also received a video inspection from the tech Kevin Jewett, very professional. Don't think I wi got my car in right away and had back on the road. I also received a video inspection from the tech Kevin Jewett, very professional. Don't think I will be taking my car anywhere else after this great experience. More
by studriver2
Employees Worked With
Nicole Floegel
January 29, 2021
On January 14 2021 ,I bought used 2020 Hyundai Elantra. I want to express my sincere appreciation and thank you to Client Advisor Ryan Rivadeneyra and AJ Veliu for assisting me in finding the best vehicle th want to express my sincere appreciation and thank you to Client Advisor Ryan Rivadeneyra and AJ Veliu for assisting me in finding the best vehicle that fit my needs. Ryan's and AJ 'professionalism, honesty, compassion and a fired up attitude helped me in making a decision to buy car here. Anyone looking to buy or lease a new vehicle or searching for a preowned vehicle, I highly recommend you ask for Ryan and AJ.to assist you! More
by Dave
Employees Worked With
AJ VELIU, Ryan Rivadeneyra
January 29, 2021
When I first was introduced to this dealership, last July 2020, I never thought of how courtesy and most of all professional everyone would remain after getting a vehicle. The service dept excels with timel 2020, I never thought of how courtesy and most of all professional everyone would remain after getting a vehicle. The service dept excels with timeliness and communication. Never did I feel like I couldn't trust my service rep, Kirk Yoon, as he explained exactly what the issue was involving my vehicle. My experience has been top-notch superb. More
by raspaldofamily
Employees Worked With
Kirk Yoon
January 22, 2021
The dealership is very good. The problem was I got the car 2 months after the delivery due date. Then, because the car came so late, the blue book value had gone down by $500. So, through no fault of mine car 2 months after the delivery due date. Then, because the car came so late, the blue book value had gone down by $500. So, through no fault of mine, I was penalized. That is DISHONEST and wrong. More
by Patznyc
Employees Worked With
Tom Heater, Andrew Robinson
January 21, 2021
Service Department is Outstanding, the Customer Service is excellent and Kirk Yoon always makes me feel like a million dollars!I would highly recommend the service department to any BMW owner is excellent and Kirk Yoon always makes me feel like a million dollars!I would highly recommend the service department to any BMW owner More
by Home Alone
Employees Worked With
Terry Troutman, Uri Camens, Amy Furey, Sara Robinson, Tyler Morris, Nicole Floegel, Dustin Johnson, Imad ElKatrib
January 17, 2021
For several years my service experience with Rick Hendrick BMW, specifically Kirk Yoon, has been nothing short of superb. I have not a single complaint, trivial or otherwise. Hendrick BMW, specifically Kirk Yoon, has been nothing short of superb. I have not a single complaint, trivial or otherwise. More
by Rebecca
Employees Worked With
Kirk Yoon
January 15, 2021
Great experience with some minor issues with my M car. Personally felt dealer was going to be best avenue for resolving. Scheduled appointment was easy and Nicole walked me through the process. Got a ca Personally felt dealer was going to be best avenue for resolving. Scheduled appointment was easy and Nicole walked me through the process. Got a call late that day that stated they needed a little extra time to complete work. The service rep Nicole called me early the next day to inform me the car was ready. Could not have been happier!! More
by bsmith
Employees Worked With
Niclole and Uri
January 12, 2021
I had to wait 24 hrs to get my tire looked at bc RHBMW has rule you have to wait in their crowded waiting room -INSIDE - DURING COVID - or you get pushed to end of service line, even tho I had an appt. AN has rule you have to wait in their crowded waiting room -INSIDE - DURING COVID - or you get pushed to end of service line, even tho I had an appt. AND, while waiting for someone to check me in, inside service checkin lobby, a service employee and customer were MASK-less, chatting away. NOT SAFE, NOR EFFICIENT. More
by Keh
Employees Worked With
Nicole
