Rick Hendrick BMW

Warranty service When I scheduled the warranty oil change, I elected to wait a couple of weeks so that I could get a loaner vehicle. I was told that one would be avail When I scheduled the warranty oil change, I elected to wait a couple of weeks so that I could get a loaner vehicle. I was told that one would be available upon my arrival. When my husband arrived he was told there were no loaners available. I also had a small bracket that had come off of the seat so my husband told Nicole about it. When the car was ready, he asked Nicole if it had been fixed. She told him yes. When he got in the car, the bracket was still in the cup holder where he had put it so as not to forget to mention it. This whole experience was a big CLUSTER! More

The most fabulous experience ever My experience was as refreshing as a cold glass of lemonade on a hot SC day. My client advisor, Will Boehland, was knowledgeable, kind, and extremely My experience was as refreshing as a cold glass of lemonade on a hot SC day. My client advisor, Will Boehland, was knowledgeable, kind, and extremely professional. The sales manager, Greg Hart was absolutely splendiferous and most lovely! Finally my finance manager, Alex Greene, was Nothing short of fabulous. He was quick and efficient. All three of them were as pleasant as peach pie and easy on the eyes. More

Fantastic first experience buying a BMW. The staff were knowledgeable, courteous and made the buying experience pleasant. I truly felt the team had my best interest at heart and worked toget The staff were knowledgeable, courteous and made the buying experience pleasant. I truly felt the team had my best interest at heart and worked together to answer all my questions. More

The crew there are always customer friendly! The team here at The Rick Hendrick BMW location in Charleston, SC location are friendly, and the majority of them have been employed for years there! The team here at The Rick Hendrick BMW location in Charleston, SC location are friendly, and the majority of them have been employed for years there! THEY ROCK! More

Great Service Experience Terry and his team stepped up to make sure I was able to keep my scheduled appointments when my tire needed to be replaced mid-day. Due to my positive Terry and his team stepped up to make sure I was able to keep my scheduled appointments when my tire needed to be replaced mid-day. Due to my positive experiences over the years I have recommended Terry to several of my friends who have BMWs and everyone has been very pleased with the concern and care they received at Hendrick BMW. More

Took care of open campaign — no muss, no fuss It was easy to get an appointment. The work took about as long as promised. The vehicle was A-OK after the work was performed. No problems. It was easy to get an appointment. The work took about as long as promised. The vehicle was A-OK after the work was performed. No problems. More

Damaged my car while in for service! Dropped my very first, 2 month old BMW for service last week. When I went to pick it up, the drivers door was scuffed with black marks, the seat was d Dropped my very first, 2 month old BMW for service last week. When I went to pick it up, the drivers door was scuffed with black marks, the seat was dirty, the “P” button was sticky (which I didn’t know until I got home and went to put it into park), and 3 very obviously new dents/scratches. I was furious. My pristine car!!! Manager came out and looked, went back inside to check sheet on the condition of car when dropped off and then causally said I can fix this for you like it was my fault! Perhaps this happens a lot, perhaps some people don’t give a crap about their car BUT I DO! Now I’m afraid to give it back to them to fix it, not a happy Hendrick customer and not the quality of care one would expect from a BMW dealership. Sad because the whole buying part with my salesman couldn’t have been any better. More

Another great day buying a new vehicle from John Fulp and co This is the fourth vehicle we have purchased through John Fulp at Hendrick BMW. Every one of those purchases was a true experience. John is a great This is the fourth vehicle we have purchased through John Fulp at Hendrick BMW. Every one of those purchases was a true experience. John is a great person to do business with. Traditionally, car buying is an experience right up there with going to the dentist. That just ain't the case at Hendrick. This time around, we also got the privilege of meeting Alex Greene, the Finance Manager. Alex was very helpful and informative and just added to our total experience at the dealership. He stayed with us through it all until we drove away...driving a red X3 that I just love. Hopefully, no speeding tickets to come. Tommy Starkey More

The only concern was the wait time. My wait time with having my oul changed was pretty long, the young man assisting was helpful, and let me know what was taking place with my car. Prior My wait time with having my oul changed was pretty long, the young man assisting was helpful, and let me know what was taking place with my car. Prior to my appointment I had a coupon from BMW which he honored. More

Bad Diagnosis I have been to the service department several times and this last time was it. They completely misdiagnosed my car as I got 2 other opinions... going I have been to the service department several times and this last time was it. They completely misdiagnosed my car as I got 2 other opinions... going from a simple $300-400 repair to what they recommended...a $3000 repair. They also continued to tell me I needed new tires, brakes, rotors and sensors after I had that done at a separate, more reasonably priced place, 3 months earlier. I do not trust their technicians. The service reps, however, have always been nice and helpful. More