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Rick Hendrick Cadillac - Norfolk
Norfolk, VA
56 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 56 reviews
February 28, 2023
The staff here is very friendly and helpful, the salesperson Jennifer answered all of my questions and didn't make me feel pressured to buy. salesperson Jennifer answered all of my questions and didn't make me feel pressured to buy. More
by Riley
Employees Worked With
Jennifer Dozal
Helpful February 21, 2023
My family has done business with Rick Hendrick Cadillac for years. The Service and Sales Department is quite impressive. Kimberly White, one of their Executive Sales Representatives has done business with for years. The Service and Sales Department is quite impressive. Kimberly White, one of their Executive Sales Representatives has done business with my family for years. Kimberly introduced herself to me while I was waiting in service and asked if I had considered upgrading from my current model. Kimberly, took the time to explain various Cadillac crossovers comparable to mine and thoroughly answer my questions, which I found her Cadillac knowledge and demonstrations of the different crossover models professionally impressive which intrigued me to purchase another Cadillac from Rick Hendrick and Kimberly White. Thank you again for making me feel like family, now I know why my family continues to do business with Rick Hendrick Cadillac. More
by leighmvaot
Employees Worked With
Kimberly White
February 19, 2023
Kimberly White is by far the most customer oriented sales person I have ever met. The details she unraveled about financing paperwork is second to none. Her product knowledge and customer concern is the re person I have ever met. The details she unraveled about financing paperwork is second to none. Her product knowledge and customer concern is the reason I have purchased four Cadillacs from Kimberly White and Rick Hendrick. More
by Jjgbunker17
Employees Worked With
Kimberly White, Craig Petrie
February 18, 2023
Michael Sudlow was so helpful with my husband in finding a car. He was patient with us and explained everything on the car we needed to know a car. He was patient with us and explained everything on the car we needed to know More
by Barbara
Employees Worked With
Michael Sudlow
February 10, 2023
Kimberly White was our sales professional. She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly Whi She was extremely helpful in the automotive purchasing experience. She is very professional, and She knows Her car business from A to Z. Kimberly White enabled us to purchase a luxurious Cadillac Escalade. She made the whole process extremely easy. So when you're ready to buy your new Cadillac - Call Kimberly White at - (757)-455-4600. John & pat Mosley More
by jlm18
Employees Worked With
Kimberly White, Craig Petrie
May 21, 2022
My Car had 121 miles on it when taken to Rick Hendrick Cadillac for repair. Problems started at 101 miles. The Service department never updates me, and I have to initiate the call. Justin, the service ma Cadillac for repair. Problems started at 101 miles. The Service department never updates me, and I have to initiate the call. Justin, the service manager, says he will take it home on Thursday, and I can pick it up on Friday if all is well, then again on Friday; he says the same, then he goes home for the weekend without a text or email update to me. Service got three stars because I can get an updated half of the time. First GM car I have purchased in 61 years on this earth and the last time! The service department is likely to be in procession of my car more than me this week :( More
by ric.callesen
Employees Worked With
Kimberly White, Danny Powell
December 09, 2021
Service was scheduled in advance for safety recall service. I was treated respectfully, promptly professionally upon arrival. Estimate for time of repair was accurate. Complete service check of all service. I was treated respectfully, promptly professionally upon arrival. Estimate for time of repair was accurate. Complete service check of all systems in addition to the replacement of the recall item was conducted.during this visit. An update of vehicle maintenance and recommendations was provided for future service. The vehicle was cleaned inside and out before it was returned to me. I was thanked for being a valued customer prior to departing. Exceptional service from an exceptional dealership. More
by Kknightvisions
Employees Worked With
Terrell Gholson
