A recent purchase of a 2013 Cadillac Escalade was once again a very pleasant and enjoyable experience. This SUV was the fourth Cadillac purchased from Colonial Cadillac, now Rick Hendrick Cadillac - Norfolk. We have interacted with John Duncan, the current Sales Manager on all four occasions. Simply put, "He says what he means, and means what he says!" He worked diligently with us in very good faith to trade in our 2011 Cadillac Escalade for the 2013 Escalade. We described to him the deal that we needed to purchase the new car, without any pressure at all, he and his sales agent, Paul Baines, showed us the new 2013 vehicle, inspected our 2011 vehicle, and made the exact sale provisions which we had indicated we needed to be able to buy the new Cadillac. He in no way pressured or hassled us concerning the details. We worked the deal, added on the extras we desired, signed the paperwork and two hours later returned to turn in our 2011 and pickup the 2013 and be on our way.. You talk about "professional" and "service to the customer," this was the epitome of a mature approach to a high level vehicle trade. I can't end this strong recommendation of Rick Hendrick Cadillac without mentioning our previous experience with the Rick Hendrick Cadillac-Norfolk Maintenance and Repair managers and functions. I have never had such expert, prompt, dependable, cost effective service with any previous dealerships and this 2013 was the 11th car purchased by our family since my graduation from the U.S. Naval Academy in 1965. I once again was impressed!