Rick Hendrick Cadillac - Norfolk

Steve got my wife and I into a 2016 4Runner today. I drive a hard bargain realizing that the dealerships and sales folks need to make a living too. Steve went above and beyond to earn my business, to include staying after hours and lining up vehicles he thought would satisfy my wants and needs. He was never the "pushy" salesman yet made it clear he wanted to earn my business and be a happy customer should I purchase a vehicle from him. Upon final negotiation, I was able to walk out the door with everything I wanted and more for a good price. Better yet the whole negotiation session lasted about 30 minutes. Better than the 8 hours I spent going back and forth with several managers at another dealership the last time I bought a car. To see a hard working salesman who's not out to rip you off and move on to the next sale is a breath of fresh air nowadays. BZ to Steve for gaining a customer for life and bringing integrity to the normally tarnished "used car salesman" reputation!

Everyone at Rick Hendrick Cadillac was very helpful..... Anna ....Joe... and Will do a great job. My service was fast and efficient... thanks guys see y’all soon

My Mother purchased a 2014 Cadillac from Hendrick Cadillac in Norfolk. Steve Stone was our salesman and he was professional, knowledgeable and extremely helpful, including keeping us updated on the status of a repair. Will definitely keep him in mind for any future purchases.

Best quality of service I have experienced. Will probably stay apart of the Hendrick family moving forward. From service and parts to sales everyone was welcoming and knowledgeable. No one pressured me and basically found me exactly what I wanted for a great deal.

Best experience I’ve had! The sales department is the easiest to work with, the staff are very friendly and give great customer service. I’ve always had great experiences with the Service Department as well.

I dropped my diesel pick up truck off for service on Wednesday, it literally sat there until Friday afternoon when I called and checked on it to find out it has not been looked at and probably won’t until possibly Tuesday but no promises. I picked it up Saturday and brought to another dealer where they promised to look at it immediately on Monday. AJ in service had a bunch of pathetic excuses and was “sorry”. Sorry doesn’t cut it, time to find a new career AJ! Lose my info, not going back to Hendricks Chevrolet ever again and I do not recommend to anyone that needs diesel service n a reasonable timeframe.

Steve Stone and Jeremy Jordan were great in helping me get my 2015 Audi A4 Black Optic. I got an amazing deal and was in and out quickly.

Awesome awesome visit. Superb service both Craig and Steven. I would definitely recommend Hendrick Cadillac And Steven was absolutely amazing to work with and customer service A+. Thank you again.

What a shady bunch these guys are. Bad enough they tried to charge me $85 to change a parking light bulb to pass a state inspection (Apr 2019), but I just found a nice LED worklight missing from my trunk. A bit late? Yes, I wouldn't notice it until I needed it. Can prove it? Of course not at this point, but I can still comment. You folks will never see another car of mine again, or many of my friends/work associates either.

This is the service department for you if you prefer to be treated in a disrespectful, unprofessional, condescending, sexist manner. My Cadillac’s transmission went out after only 15,000 miles. They did not repair it to my satisfaction. When I was told “fingers crossed” after they did the warranty work, I definitely had no confidence in their abilities. In addition to being treated very poorly, this turned into an EXTREMELY expensive experience for me costing me thousands of dollars. I attempted numerous avenues to resolve my issues with this dealership and found that they were only interested in defending their actions instead of understanding and resolving the issues. I suggest you learn from my plight and go somewhere else to have your car repaired.