Rick Hendrick Cadillac - Norfolk

Very professional and trustworthy. The work was done in a very timely manner Great service and quality The work was done in a very timely manner Great service and quality More

Jake was incredibly helpful throughout our car buying process. He listened carefully to our needs, answered all of our questions promptly, and made the entire experience smooth and stress-free. We felt s process. He listened carefully to our needs, answered all of our questions promptly, and made the entire experience smooth and stress-free. We felt supported at every step and never pressured; Jake's professionalism and friendly attitude turned what could have been a complicated process into an enjoyable one. Highly recommend working with Jake—he truly goes above and beyond to make sure you get the right car and feel confident about your purchase. More

Our sales professional Oscar Cook was knowledgeable, personable, and supportive throughout our purchasing process. Expertly helped by Jessica Clarke, they make a wonderful sales team and make Rick Hend personable, and supportive throughout our purchasing process. Expertly helped by Jessica Clarke, they make a wonderful sales team and make Rick Hendrick Cadillac the best in the business. Mike and Joshua provided expert management and ensured we were 100 % satisfied with our purchase. We tried other Cadillac dealers as part of our due diligence process; nothing compares to the professional and proactive staff of Rick Hendrick Cadillac. Well Done Rick Hendrick Cadillac! More

Daniel Miklas really brings this place down. I drove several hours to this dealership to purchase a 2024 Silverado EV. 13k miles. Vehicle had damage to the rear bowtie emblem I was informed it w I drove several hours to this dealership to purchase a 2024 Silverado EV. 13k miles. Vehicle had damage to the rear bowtie emblem I was informed it would be taken care of. Great. I came with pre approved financing. SIMPLE sale. I just needed to run to the bank to get my cashiers check for the down payment. I was offered a ride from Danial. That didnt happen..So i had to Uber to the bank...And Uber back...I didnt say a word. As the day drug on...I had to go..Truck was in detail. I asked it be pulled so I could get on the road. No emblem repair,..fine. I head home 2hrs drive. Truck breaks down..HIGH VOLTAGE SYSTEM...Goes into limp mode. Its been at my local dealer ever since 2 weeks now, That's beside the point. Ive attempted 3 times to follow up regarding this bowtie emblem. With no reply. Text, and 2 emails. They got my money and unloaded a xxx. So no more customer service I guess. Prior to the sale it was communication overload..So just keep that in mind if your considering a vehicle purchase from a Rick Hendrick lot. I regret I didnt wait to purchase from my local CMA Cheverolet lot. More

I can't think of a time that I've had such a great experience in purchasing a vehicle. Everyone I encountered were friendly. Jessica Clarke and Michael were amazing. They were very personable, and kno experience in purchasing a vehicle. Everyone I encountered were friendly. Jessica Clarke and Michael were amazing. They were very personable, and knowledgeable. Which made my purchase very pleasant. More

jessica & jacob were grea. the sales manager was very helpful w/pricing & M.sUDLOW W GOT ME A GREAT RATE BETTER THAN EXPECTED........jacob & jessica were very nice ... There wa the sales manager was very helpful w/pricing & M.sUDLOW W GOT ME A GREAT RATE BETTER THAN EXPECTED........jacob & jessica were very nice ... There was never any preasure like at other places...everyone was very nice.. I HIGHLY RECOMEND this group of great professional. thank you guys vey much you made this easy to decide where to buy... More

I have throughly enjoyed purchasing vehicles here. Great sales staff like John Bell and Jessica Clarke made the experience pleasant and they remove the stress that I have felt elsewhere. Look forward Great sales staff like John Bell and Jessica Clarke made the experience pleasant and they remove the stress that I have felt elsewhere. Look forward to purchasing my next car here. More

Wonderful experience- and Everyone we encountered was professional and friendly! Especially Jessica Clarke and Michael. professional and friendly! Especially Jessica Clarke and Michael. More

Roderic was an excellent salesman, he helped me through my buying process and making me calm while doing. my buying process and making me calm while doing. More

Great dealership…. .John Bell is very helpful and very knowledgeable! We will definitely be back! .John Bell is very helpful and very knowledgeable! We will definitely be back! More