Rick Hendrick Cadillac - Norfolk

very personable interaction, Hunter very helpful in explaining service protocol for my escalade (62,000 mi.) will return Jan for state inspection explaining service protocol for my escalade (62,000 mi.) will return Jan for state inspection More

I took my auto in for a oil change on October 17, 2025 and my luggage rack was damaged. The Service Manager said he would call! Well it's October 22, 2025 I have not heard anything. This is the second tim and my luggage rack was damaged. The Service Manager said he would call! Well it's October 22, 2025 I have not heard anything. This is the second time they have done this More

Such a good experience! ! John and Lou took such good care of me and we’re very patient and understanding to all my needs!! ! John and Lou took such good care of me and we’re very patient and understanding to all my needs!! More

The service department at Rick Hedrick Cadillac is great. Hunter explained things clearly, communicated with me regularly about progress, and went out of his way to help to make this a pleasant experience. Hunter explained things clearly, communicated with me regularly about progress, and went out of his way to help to make this a pleasant experience. More

Horrible Customer Service from the Sales Manager : Was Approved for the 2023 Toyota Camry with Bayport Credit Union : And The Vehicle is Currently Still Available on there site and they lowered the price Approved for the 2023 Toyota Camry with Bayport Credit Union : And The Vehicle is Currently Still Available on there site and they lowered the price after we left and couldn't come to agreement on a key fob and remote start , : Vehicle listed online at $26083.00 Then they put the Buyers Agreement in front of me for $29,000 - Wow , Really .... Disgusting ... Now it's listed $25,328 Pre-Owned 2023 Toyota Camry XLE Front Wheel Drive Sedan VIN: 4T1F11AK9PU154332 Stock: SA10476 You Lost a customer for life and I will never walk back in your door again., Especially when I bought my 2015 XTS there Brand New: My sales man was John Butler at the time when I bought my 2015 XTS ... You should of kept him he was very nice... Horrible Customer Service Yet Again after giving the Dealership a second chance on the same exact vehicle went there again 10/10/2025 ... Kero Saad ., said he was pulling the vehicle up for me to look at I get there and the vehicle is not even there he say's it's been loaned out out after he told me enroute to the dealership I'm pulling it up now, I get there the deal falls through again that's Karma telling me to leave ., Bye! Finance Manager Named Craig could of sold the vehicle but didn't want to More

Ty got my vehicle into the shop quickly and had service completed and back to me with very little wait time completed and back to me with very little wait time More

This is my second time getting a vehicle from Rick Hendrick Cadillac in Norfolk, and once again the experience was absolutely outstanding! From start to finish, the entire process was painless, seamle Hendrick Cadillac in Norfolk, and once again the experience was absolutely outstanding! From start to finish, the entire process was painless, seamless, and easy — from the test drive all the way through to the paperwork. A special shout-out to John Bell, who is simply amazing! He’s knowledgeable, professional, and made sure everything went smoothly. I couldn’t have asked for a better experience. If you’re looking for a Cadillac and want top-notch service, I highly recommend Rick Hendrick Cadillac and John Bell. More

I like how the managers (General Managers) also reassure the sales process along with the salesman. the sales process along with the salesman. More

The Team operated in First Class Status. we were very Happy with the service Thank you Again. we were very Happy with the service Thank you Again. More

It was great work done for first service at the dealership. Outstanding work was done by everyone dealership. Outstanding work was done by everyone More