Rick Hendrick Cadillac - Norfolk

My recent experience at Rick Hendrick’s Cadillac in Norfolk was nothing short of exemplary & outstanding! My Tech Advisor, Tyrus Kenney and the assigned mechanic were absolutely superb and magnificent. Norfolk was nothing short of exemplary & outstanding! My Tech Advisor, Tyrus Kenney and the assigned mechanic were absolutely superb and magnificent. I was continually kept informed of progress, via video throughout the service period. It was a very gratifying experience from start to finish. This Team is Top Notch and A True Group of Superstars!! More

Unfortunately the service center was very undermanned which made it difficult to reach a technician and took some time to do so, but in spite of that shortcoming he performed with courtesy and profession which made it difficult to reach a technician and took some time to do so, but in spite of that shortcoming he performed with courtesy and professionalism and even finished my vehicle I think in record time. Totally impressive More

I really appreciate the professionalism and dedication of this dealership. Always completely satisfied with their service department this dealership. Always completely satisfied with their service department More

Ty did a great job taking care of my car and me. Thank you very much. Vic Buhr Thank you very much. Vic Buhr More

The service was professional and nice . I will recommend my family and friends to Cadillac ( in Norfolk). I will recommend my family and friends to Cadillac ( in Norfolk). More

Over last 5 yrs, they have always provided professional technical and scheduling (IT) services! Clear explanations of services needed for forward planning and video of problem areas found. When I leave, I technical and scheduling (IT) services! Clear explanations of services needed for forward planning and video of problem areas found. When I leave, I feel comfortable and trust the work was completed by a well-trained technician, relative to the expertise needed for the job. More

My main advisor is Tyrus! He is always prompt courteous and professional every time I am there. Anytime, we have questions about the car, warranty issues and time frames, Ty a He is always prompt courteous and professional every time I am there. Anytime, we have questions about the car, warranty issues and time frames, Ty answers them promptly and efficiently. Ty, Hunter and Alan were positive professional and took care of business the last time I was there. Great service all around. More

Great service center outstanding work. I great place for service. My hat is off to Ty he makes service experience very smooth and easy. I great place for service. My hat is off to Ty he makes service experience very smooth and easy. More

The whole process was perfect. I like the fact that it was easy to set up the appointment on line and the service was great. I like the fact that it was easy to set up the appointment on line and the service was great. More