Rick Hendrick Chevrolet Buick GMC
Richmond, VA
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Previously on a different review, I gave the rating of three stars and have sent spoken to my service advisor, and we have put the rest the differences that I had three stars and have sent spoken to my service advisor, and we have put the rest the differences that I had More
The service was performed in a timely manner. I was given all the issues that may effect the future performance of the vehicle, and the options to have any maintenance issues corrected with the c I was given all the issues that may effect the future performance of the vehicle, and the options to have any maintenance issues corrected with the costs associated. The Service Rep. Stanley McKay. has always had my best interest in mind when dealing with me. More
Overall the issue was resolved which was great for me. However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were busy that day and probably didn’t diagnosis it until the Tuesday morning. That was fine, but I called a few times Monday afternoon and Tuesday morning but could not reach a service rep for a status on my car. I reached out to the main site and sent a message, which soon afterwards I started receiving messages from the dealership and service departments. They were even able to fix the minor issue as well that morning. It would have been nice to get a call or message Monday afternoon just letting me know that the car will be diagnosed Tuesday. The service department was very kind and busy. Again, I just needed better communication from the beginning. Overall I’m glad they were able to diagnose and find the problem and resolve it that same day. More
What impresses me is the customer is always aware of what is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing. is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing. More
I was in for a tire rotation and oil change and they were able to replace the tailgate release which was on a recall. Stanley was a great advisor and kept me updated through text. able to replace the tailgate release which was on a recall. Stanley was a great advisor and kept me updated through text. More








