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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.7
525 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 525 reviews

November 01, 2025

Always great service here. So glad I came here for a new truck. Thank you! More

by lkemory10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Nov 02, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Lkemory10, we are very happy to have provided you with such a positive experience! We are so glad you picked us for your new truck! Congratulations and we hope to be a top recommendation for you and your freidns. Thank you so much again for your feedback! We hope you have a great day!

October 31, 2025

Joe is excellent to work with! He helped us find the exact truck we wanted! More

by stbalkcom
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Marrero (Hendricks Chevrolet)
Nov 02, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Stbalkcom, it's experiences like yours that really keep us motivated! Joe is a spectacular client advisor and always finds the right truck. Thank you, and have a fantastic day!

October 31, 2025

Previously on a different review, I gave the rating of three stars and have sent spoken to my service advisor, and we have put the rest the differences that I had More

by joecov3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
Nov 02, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Joecov3! We're so happy we were able to help you out! Glad we were able to reconcile with you so we can continue serving you into the future. We're looking forward to your next visit with us!

Nov 02, 2025 -

joecov3 responded

I was not unhappy with my service nor service advisor. I was merely stating my opinion of how they recommending service was presented.

October 29, 2025

The service was performed in a timely manner. I was given all the issues that may effect the future performance of the vehicle, and the options to have any maintenance issues corrected with the c More

by foxton4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Oct 30, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Foxton4, we are very happy to have provided you with such a positive experience! Stanley has taken care of his customers to the highest standards for so long he has become a staple of the dealership. We are proud he was able to take care of you as well. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Buick GMC Richmond

October 19, 2025

The WORST, I wouldn't do business with them again if it was the last dealer ship service on EARTH. 👎🏻 More

by petersonroger2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know, didn't ask.
Oct 21, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi Petersonroger2, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Robert Lattimer (804) 364-4500 at your convenience. Thank you! We always do our best to take care of our customers and would like to hear about your experience. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

October 15, 2025

Overall the issue was resolved which was great for me. However, there was some issues with the service. It was difficult to get an appointment. I arrived early for my appointment Monday morning. They were More

by christopherhunt882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 18, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hello Christopher, we appreciate you taking the time to leave us this feedback. We're genuinely glad that our team was ultimately able to diagnose and resolve your main issues, as well as the minor one, all in the same visit. However, we understand it must have been frustrating that you had difficulty in getting a status update on Monday. Please know that we are addressing this with our service team immediately to ensure our communication improve in the future. Thank you again for your patience and trusting us with your vehicle. We value your business and hope to provide you with a 5-star experience next time.

October 13, 2025

What impresses me is the customer is always aware of what is going on with your vehicle while in their hands. Especially the video that is shared of what they did or doing. More

by JimRiendeau41
Recommend Dealer
Yes
Employees Worked With
Jeff and Stanley
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for your kind words and trusting us with your business. We look forward to your next visit!

October 11, 2025

Very patient and willing to work with me to ensure I was satisfied with the deal I wanted More

by cassiejallday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William, Mike
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much for your positive feedback! We are glad to have provided you with satisfactory service and get the deal you wanted and the truck you've been wanting. Thank you for your service and we hope you have an amazing day!

October 11, 2025

Hendrick several things - an oil change and a couple of recalls all in one day. More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey, Mickey
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Brett, thank you so much for taking the time to provide us with your feedback. We are glad to have been able to take care of your oil change and recalls in a timely manner as expected. We look forward to continuing to service you vehicle in the future. Have a wonderful day!

October 10, 2025

I was in for a tire rotation and oil change and they were able to replace the tailgate release which was on a recall. Stanley was a great advisor and kept me updated through text. More

by Carytown.owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley
Oct 15, 2025 -

Rick Hendrick Chevrolet Buick GMC responded

Hi, thank you for taking the time to leave a review for us at Rick Hendrick Chevrolet Buick GMC Richmond. We're happy we could meet your expectations! Stanley has provided so many customer with great service and am proud that he took care of you in that same manner. Thank you, and have a fantastic day!

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