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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
365 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 365 reviews

January 17, 2021

Matt Langsam, thanks for an easy car buying experience. I was nervous about buying an electric car but you convinced me with your knowledge of the product. I’m excited about the Bolt, I love it’s premium pac More

by teresafein64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Langsam
Jan 18, 2021 -

Rick Hendrick Chevrolet Buick GMC responded

Teresafein64, we're so glad that we were able to go above and beyond your expectations!

November 13, 2020

Received a notice in the mail that my 2012 GMC Terrain needed some warranty repair. Made an appointment with Rick Hendrick and easily arranged for pickup, repair and return of my vehicle. I want to than More

by Whisperjetter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley
Nov 16, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

We agree, Stanley provides first class service! Thank you for choosing us for your vehicle service needs!

September 30, 2020

Great customer service with a smile!!! Stanley continues to provide excellent service and guidance on what is needed for our vehicles. We know we are in good hands! More

by Fayebulous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
September 28, 2020

Excellent Service!! I have two vehicles that we bring into Rick Hendrick for service. Working with Stanley Mckay I know we are going to have a great experience. Stanley always keeps us in the loop as to More

by rkgunn19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Mckay
Sep 30, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

Randy, we always enjoy your visits and we agree, Stanley is awesome! Thanks for choosing us for your vehicle service needs and we look forward to your next visit with us!

September 28, 2020

Stanley has always went above and beyond to help me. I am always greeted with a smile and friendly attitude. He always provides wonderful service! More

by jamiestanard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Sep 30, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

Stanley treats every customer like number one! We're so glad that you enjoy working with him on your service needs!

September 28, 2020

Always professional, fast, thorough, and friendly!! Makes the whole visit great every time! Goes the extra mile to take care of his clients and get the job done right everytime! More

by Randele23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley McKay
Sep 30, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

We're so glad that you enjoy working with Stanley, he's awesome! Thanks for the feedback and thanks for choosing us for your service needs.

August 13, 2020

Worst experience with Service Department ever. 4 Suburbans, 20 years exclusive service customer, thrown overboard by lack of customer service. They will never see me More

by Kpglancy
Recommend Dealer
No
Employees Worked With
Danny
Aug 14, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

John Berry, the Manager of the Service Department, is going to, or already may have reached out to you. If you have further concerns and a resolution is not found, please reach out to me at 804-364-4500.

July 25, 2020

Arrogant and deceitful Went it with a "internet price" Had spoke at length to the sales person and made an appointment. When I arrived at the appointed time, he was unavaila More

by rtnathan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AJ Ward
Jul 28, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

Rtnathan, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Teresa Fein at 804-364-4500. Thank you for your time and we look forward to hearing from you soon.

July 15, 2020

Best Car Buying Experience Ever! We contacted our Client Advisor, Ricky Bryan, in reference to a vehicle for our teenage son. Our son liked my Buick Encore and we saw a Chevy Trax onl More

by teresafein64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Client Advisor-Ricky Bryan Sales Manager-David Strom Finance Manager-John Stoner
Jul 29, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

Teresafein64, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Buick GMC.

April 17, 2020

I bought a Buick Encore yesterday at Rick Hendrick Chevy Buick GMC. The service was quick and it was a no pressure sale. The salesperson, Ricky Bryan, took the time to listen to my needs and he figured out More

by teresafein64
Recommend Dealer
Yes
Employees Worked With
Ricky Bryan
Apr 18, 2020 -

Rick Hendrick Chevrolet Buick GMC responded

Thank you so much. Ricky is great and enjoy your new BUICK.

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