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Rick Hendrick Chevrolet Buick GMC

Richmond, VA

4.8
366 Reviews

12050 West Broad Street

Richmond, VA

23233

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Showing 366 reviews

February 11, 2018

Very, very, pleased with this dealership,well oranized To pick up where I leafy Google review, the service person put to mechanics on it dropped the tank, flushed tthe lines New filter, they put diesel bac More

by RandyDunn1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley was my servance agent,and a good one at that
February 05, 2018

Wonderful Chandra was friendly and helpful and kept me updated the entire time my car was in for service work. I will continue to go there for my future service More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra
January 30, 2018

Great Experience From the moment I walked in every one was extremely friendly and professional . The man in charge of taking care of me (Johnny) was very pleasant and More

by RJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
January 23, 2018

Service visit The service writer was respectful. I felt that it should not have taken 2 hrs to do a state inspection (on 20k mile vehicle ) and inspect the washer s More

by Tahoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure
January 22, 2018

No personal relationship. Just a number. Bought a new 2016 Chevy Suburban from Hendrick's Jan 1, 2016. January 19th, 2018 took it to Hendrick's in Richmond, Va. for a few issues mostly electr More

by Suburban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Forgot their name
January 13, 2018

Selling cars is more important than the customer Car had minor damage before i purchased it. Rick Hendrick was no help. Bad customer service and they sold me a damaged car. Blammed me. More

by Alwakco.sumler@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Moore, Paul Schartiger
January 10, 2018

Great customer service! We had our SUV repaired at the collision center. Johnny was very helpful through the whole process and kept us updated on the status of our repair. Th More

by Craig18
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
December 22, 2017

2nd time customer We enjoyed our buying experience at Hendrick prior, so we wanted to see if any current sales met out needs. Our sales man, Medhat, was great from the More

by Muffin23!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Medhat
November 28, 2017

Good Experience This is the second new vehicle I have purchased with this dealership and I was pleased with the service. Overall I feel that I received a good value f More

by Gill Appraisals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Shores
November 08, 2017

Body Shop repair Work was done on time and budget and the process was seamless from the time I stepped into the shop! They car was ready and Jake walked down the repai More

by Submarine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
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