Rick Hendrick Chevrolet Buick GMC

Update of previous review I was initially told they would not take care of the peeling black paint on the wheels of the truck I had purchased but thanks to the GM Jason House,F I was initially told they would not take care of the peeling black paint on the wheels of the truck I had purchased but thanks to the GM Jason House,Facebook and dealerrater they took the truck and gave me a loaner vehicle and redid the wheels. I am VERY happy with the way they look and have been assured they were prepped and done right and should not peel. That being said I would add that my first review would have been 100% positive if they would have taken care of it when I first took it back. I would definitely buy from them again bc I LOVE MY TRUCK! More

Great selling..poor at fixing once the paperwork was done. I am a ford person but fell in love with a 2012 white Silverado truck with big tires and black wheels. Loved it bought it and a few days later the bl I am a ford person but fell in love with a 2012 white Silverado truck with big tires and black wheels. Loved it bought it and a few days later the black wheel paint started to peel off. Really. 3 days peeling paint so I took it back and was more or less told "too bad" they would not make it right. Hendricks would fix them but they would only peel again because they couldn't do it the right way and they would peel again. Here's the thing. It belonged to a manager that works there and I believe they touched up the wheels knowing it wouldn't last. How is that the right way to treat a customer that spent 36,000 on a truck knowing a manager owned it and covered up something that made the truck special. I am pursing this further and will update the outcome. Until then beware of the used vehicle you might want to purchase there. More

Awesome I went in for a recall on my 2008 Corvette and had Stanley as my service rep. I've got to tell you, he was courteous and knowledgable of my problem. T I went in for a recall on my 2008 Corvette and had Stanley as my service rep. I've got to tell you, he was courteous and knowledgable of my problem. This is the best part, I got there a day early and Stanley did'nt even flinch! He acted like I was there on the correct day and got it done in a timely manner with a smile! This is an awesome dealership and I will come back and recommend them to all my friends and family! I have to say Iris was very nice also while getting me scheduled. More

Phenominal buying experience! This was our third new car purchased from Matt Meschke and our first purchased from Will Van Dalsem. Will and Matt worked tirelessly to put a deal tog This was our third new car purchased from Matt Meschke and our first purchased from Will Van Dalsem. Will and Matt worked tirelessly to put a deal together, which involved numerous phone calls spanning several weeks. Once the deal was finalized, we were treated like royalty. Will's knowledge of the car and warm personality put us at ease and made our buying experience one that will keep us coming back for all future GM purchases. If you're considering buying a new or used GM vehicle, I would strongly recommend requesting Will Van Dalsem or Matt Maschke (Internet Sales), for a great buying experience. Incidentally, Will is an Armed Forces veteran. Ray & Mary Wells More

I talked but was never heard I was excited about going to look for a new vehicle. I met with a sales rep and described to him my maximum budget. The rep continued to point me towa I was excited about going to look for a new vehicle. I met with a sales rep and described to him my maximum budget. The rep continued to point me toward trucks that were $10,000 over my maximum budget. I communicated my concern about the budget and was assured that he could find something that would work for me. We took a test drive as he showed my all of the features. We got back and he wrote up a buyer agreement and then commented "I'm not trying to sell you a car tthat's too much for your budget but this is the price of what we drove", needless to say that t it was 10,000 over my budget. I felt as if the sales person had no regard for my time. I left the dealership very disappointed. A sales manager called that evening to ask about my experience and I told him of my dissatisfaction. He tried to "find" something that would work with my budget. We exchanged some phone calls but they never called back with a concrete proposal. Our last exchange ended with them planning to call me back (I never got the call). I purchased a new vehicle from another area dealer 2 days later. More

Surprisingly different with straight talk and honesty Hi I went to the dealership not sure I had a good deal and told them my feelings. They worked with me until I felt satisfied with my purchase and got Hi I went to the dealership not sure I had a good deal and told them my feelings. They worked with me until I felt satisfied with my purchase and got very nice rate on financing. I found the large lounge where we did the negotiations and paperwork very comfortable and a unique way to complete a deal, everyone was helpful and friendly. I had several personal conversations with Steve my salesperson and Buick Manager who finally made the decision on the deal. I also have been contacted by service manager congratulating me on my purpose. I own several old vehicles and when I am again ready I will be going to Hendricks. Sincerely Bill More

Great Experience I was referred to Dan Sharon from a mutual friend. Dan was highly attentive and took me carefully and patiently through the process of getting my wife I was referred to Dan Sharon from a mutual friend. Dan was highly attentive and took me carefully and patiently through the process of getting my wife a beautiful new Tahoe. I was most pleased with the transaction from start to finish and every step of the way. The closing with Kristi Hutson was a breeze too. A very good experience and every reason to think I'll be back. More

First time car buyer As a first time car buyer, Jarrett made my experience at Hendrick so great! I had gone to about 9 dealerships prior to coming here, and everyone was s As a first time car buyer, Jarrett made my experience at Hendrick so great! I had gone to about 9 dealerships prior to coming here, and everyone was so friendly and made me feel welcome! Jarrett was very personable and made sure I ended up with a car I would be happy with. He took his time finding me the perfect car and didn't try to rush or push anything on me. If he showed me a car I didn't particularly care for or was iffy about, he would find me another that he thought I would like. I am extremely pleased with my experience here and I absolutely love my car!! I have been recommending him to everyone I know. Mike Zaremba also made financing my car a breeze and helped me find payments that I could afford. More

Great Service I developed a rare service related issue with my 2010 Silverado and called Hendrick Chevrolet as I always do to schedule service. They were completely I developed a rare service related issue with my 2010 Silverado and called Hendrick Chevrolet as I always do to schedule service. They were completely booked with appointments but I asked to speak to Pat Venable as I have many times in the past and she managed not only to work me in, but they quickly identified the problem, made the repairs and I was on my way. Pat always provides this type of quality customer service and the the repair technicians have always performed the work and returned my truck to me as clean as it was when I bought it in. With a very hectic schedule, this type of customer service makes the decision to return an easy one. More

Great Deal on my Buick Enclave Just leased a new Buick Enclave. My experience was great working with David Britton, very professional and easy to work with. I got a great deal on Just leased a new Buick Enclave. My experience was great working with David Britton, very professional and easy to work with. I got a great deal on a great ride and can only give kudo's to David and the dealership. More