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Rick Hendrick Chevrolet Buick GMC
Richmond, VA
526 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 526 reviews
October 19, 2016
Bought a Lemon Rip Off My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you i My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you into stuff you don't want. Finance was the same but an easy process. The General Manager Jason House did a good job on swapping me out of the truck I was currently in. So now for the bad. The day i signed the conract buying my new truck, it was pulled around into service for air to be put in the tires. June 18th was the date my truck started acting up and it would not run and was having some kind of electrical problem. Keep in mind that I was about to sign to buy this truck. I was notified until after the paperwork was done that something was wrong with it. The service manager showed me my new baby and it was messed up air bag light were on, any and every warning light you could think of came on and that it disabled the functions of the truck. i. e. airbags, traction control, ac/heater controls anything you could think of and some minor paint defects on the hood and fender. When I said I didn't want the truck and to get another one and that I should have been told before signing the paperwork. I was told there wasn't anything they could do. It spent 10 days in the shop. I put the manufacture on notice. I filled out the customer survey gave it bad ratings as it should be. I get a few text messages the next day. It was the General Manger telling me how unhappy he is about my survey. Got my truck back it started to vibrate and the paint wasn't fixed. Shop visit number 2. It spent a total of 27 days in the shop from the Sept 2nd to the 29th. They couldn't fix the issue and gave me the truck back not fixed. Not only that my fender and hood was swrilled up from a buffer they used on it and it was bad. So I got my truck back in worse shape I gave it to them in. I had put the manufacture back on notice again. They scheduled a final repair attempt and have engineers out working on my truck. So now on to shop visit number 3. I dropped my truck off on Oct 3rd and its still in the shop today is the 19th. My truck is still there. So the problem is, after the had engineers look at it. I'm missing a part to my airbox and the fender was bowed out a bit. So the ordered a new fender, painted it, put it on and its defective body panel again. So they are getting the truck a 3rd fender now. Besides the serious electrical problem the truck had, new body panel if they can get one to fit, paint, all the time in the shop over 50 days now and counting. I feel like I'm going to get back a pieced together truck that feels like its been in a wreck. Don't get me started on the deprecation of its value. Thats not what I paid for and its a very expensive diesel. So all this and theres a case with the BBB doubt they'll give me a reasonable offer. GM has been fighting me ever since the dealership doesn't seem to care on bit. If I get treated this way, Im sure you will too. I should not have to continue to pay 577.00 a month on something they either can't fix or I cannot drive. By the VA Lemon Law this truck more than qualifies and no one has offered a replacement, refund, or even say sorry. More
by Jamall0041
Employees Worked With
Jason House Erik Dolson John Berry
July 26, 2016
BAD SERVICE!!! Beware of te Service Department. All Service Writers work on commission and will sell you what ever it takes to make them and the technicians money,N Beware of te Service Department. All Service Writers work on commission and will sell you what ever it takes to make them and the technicians money,NOT worried about what is best for you and your vehicle... Do yourself a favor and go somewhere else. Service "manager" is highly impersonalble! Look at the dealerships website and watch the turn over rate between sales and service.......... More
by Chevy Racer
Employees Worked With
JOHN BERRY
May 02, 2016
Poor customer service Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call Poor customer service. I am a returning customer and have also sent 2 friends in past 2 years to this dealership to buy cars. I was promised a call back on a Saturday and never heard anything so I made a call and was promised monday and still never heard anything back. It's been over a week. I told my business elsewhere and will not recommend or be back to hendrick chevrolet. This was unacceptable More
by Justin7551
Employees Worked With
Josh Griff
April 29, 2016
Great Deal! I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great I recently purchased a 2015 Buick Encore from Josh Griff at Hendrick. He worked with me to find exactly the car I was looking for and gave me a great deal. This was my first car buying experience, and needless to say, I was very nervous. He gave me a variety of options and was extremely patient as I debated the different features. His knowledge of the cars and warm personality made this an easy decision and I would definitely recommend him for a great car buying experience. More
by finndog0612
Employees Worked With
Josh Griff
April 20, 2016
Scammy Service at Best I stopped by the service department to see if they had a part I was looking for in stock and if they could possibly do the work on my Chevy to try and I stopped by the service department to see if they had a part I was looking for in stock and if they could possibly do the work on my Chevy to try and save me time during a busy week. Full disclosure, I'm not a mechanic, but I can work my way around most cars or trucks from brakes to spark plugs oil (and apparently now oil sensors), so I knew what I was looking for. Long story short, they tried to tell me that the part I needed was $260 and that the total cost of the work was going to be about $580 and take three hours. I got the part from Pep-Boys for $50 (AC-Delco) and was able to change it out in an hour and 30 minutes by my self. These guys are just crooked. More
by RigginsRigs
Employees Worked With
two guys at the service counter
April 16, 2016
Aweful Service! Service was bad! They try to up sale you on everything and not take care of real issues! Management in service department needs help, doesnt understan Service was bad! They try to up sale you on everything and not take care of real issues! Management in service department needs help, doesnt understand what customer service really means.Will never re-visit this dealership again and I own 4 chevy's! More
by Chevy Man
Employees Worked With
John Berry
January 28, 2016
service Bad Service department is aweful and Service Manager is a real tool also, use to be great when it was Dominion, and now it's just living on the name Hendr Service department is aweful and Service Manager is a real tool also, use to be great when it was Dominion, and now it's just living on the name Hendrick! More
by Chevy guy
Employees Worked With
John Berry
December 08, 2015
No Customer Service Recall headlights were not working - the first words "we can't fix it" Did nothing charged $111.18. Suggested service not needed totaling $1515.90. Recall headlights were not working - the first words "we can't fix it" Did nothing charged $111.18. Suggested service not needed totaling $1515.90. More
by MO
Employees Worked With
Stanley McKay
November 15, 2015
Car shopping I had a good experience with the parts department so I decided to return to them when I wanted to purchase a new truck. Long story short do not go the I had a good experience with the parts department so I decided to return to them when I wanted to purchase a new truck. Long story short do not go there. I drove a 2015 GMC Sierra Denali with 6k miles on it. It was the general managers truck. They wouldn't budge on the price and still wanted full price for the truck with the 6k miles on it. I had Roman Alvarez as my salesmen and he was terrible. I couldn't understand him half the time. I also spoke with mark Joseph the finance guy and he was rude. I ended up going to Haley Buick gmc and bought a 2015 GMC Sierra Denali from them with 4 miles for 7k less than Rick Hendrick wanted. Terrible dealer and terrible experience. By the way, I don't ever write reviews but I wanted to go out of my way to make sure everyone knew what a terrible experience I had. Go to gmc Buick Haley airport. They will treat you great! More
by Dewey
Employees Worked With
Roman Alvarez, mark Joseph
October 26, 2015
They have improved greatly. Excellent service! I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled m I am new here from Chicago. I leased a vehicle a few months ago in Illinois and moved here. We needed a new dealer to help us out with the scheduled maintenance that is required by our lease agreement. I decided to try this dealership. I called this morning to see if they had any appointments available for oil change, since my car is due. The lady on the phone said yes, no problem, and that I can come in at 10:00. I came in at 10:00 and when I got to the service desk the employee told me I was not in the system for any appointment, even though the lady over the phone took my name and phone and email address. Where did that information go? I asked him if I could get an oil change or if I should come back another time. He said, "We can get you in. It sounds like they didn't make an appointment but just put you in as a walk-in". So the phone people don’t know what the service people need. Red flag. I asked him how long it would be and he said between an hour and an hour and fifteen minutes. I said that would be ok and that I would need to wait. He took my car info and said it would be quicker to make an appointment next time. Wasn’t he just listening? I said, "I thought that's what I was doing over the phone when I called earlier." He said, well they wouldn't have all your info (VIN number, etc.), and that's why they could not initially do an appointment over the phone. He told me that next time, since I'm now in the system, I should not have any problems. Okay, fair enough, but the lady on the phone should have told me that. He escorted me to a nice waiting area and I was impressed by the facility. Free beverages and lots of comfortable chairs, charging station, etc. I figured an hour wouldn't be a problem. Two hours later, I still hadn't heard anything so I went to the desk. There were 4 service people there at computers with nobody waiting. The man who initially checked me in was on the phone, so I approached another person. I asked her how much longer it would be for my car. She said I would have to talk to the guy that checked me in. Really? You can't look up my name and car? She has the same job as he does. I went over to him and waited. He got finally got off the phone, ignored me, and immediately picked it up again and made another phone call! I was standing right there looking at him. Finally another person (one of the other 4) asked if HE could help. My guess is that the lady probably could have helped me too but didn’t want to. I said I had been waiting for an oil change that was supposed to take no longer than 1.25 hrs and that it had been 2 hours. By this time the original guy got off the phone and said he was sorry. He said it would be another 45 minutes! I reminded him that he had quoted me 1 hr to 1.25 hrs. He said smugly, "That was before I knew we were short 2 technicians." I said, well if its going to be another 45, please let me have my car now because I can't wait that much longer. I would make an appointment instead to come back another day. He said, "Let me go check on it and see if it's up there." He came back 4 minutes later and said, well it's already been started, the oil is draining, so I can't stop it now. I then asked, "so it will be another 45 minutes?" He said, "No, they have started it now so it should be about 20 minutes." Guess what? It still was another 50 minutes! This makes me think infact that my car had not actually been started, but that the guy just didn't want to have to explain to somebody why I left without the service being done. He essentially trapped me there, forcing me to go ahead and wait the 50 minutes extra. I have to pick up my kids from school at 1:05! Finally at 12:49 a different guy came out to give me my keys. I said to him, "So I guess you guys are short a couple of techs, right?" and he said, "No, actually we're not". Really?! I told him "The other guy said they were short techs and that was why I was having to wait so long". He said, "I wasn't aware of that." I get the feeling like they are just screwing around with me. They have no respect for my time here. If the guy found out they were short handed or delayed the thing to do would have been to communicate that to me so I didn't waste my whole morning on a service that they said should take 20 minutes. I understand delays can happen and would have happily come back another day, but I don't understand lack of communication, especially when there are 4 people sitting at customer service desks with no people waiting. They should have found the time to come and tell me it would be an extra 2 hours. Furthermore, there were 2 other customers sitting there with me, one of whom was in the same situation. He had been waiting since 10:15 with a 10:30 "appointment" for an oil change, and another woman who was waiting for another service that she was grossly underquoted for. There is no way I'm coming here again, not for service, and not for purchasing a car. Nearly 3 hours for what should have taken 20 minutes, WITH an appointment. Horrible. Even doctors don't make you wait that long for an appointment! More
by Frustrated and confused
Employees Worked With
John first visit, Chris second visit
