Rick Hendrick Chevrolet Duluth

Very, very, very pushy. I came in with an exact idea of what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to d what I wanted to look at and wanted to test drive 2 cars. It took them 2 hours to let me test drive 2 cars. Even then, neither was what I wanted to drive! Instead of a 2011 Cruze, they gave me a 2012 Cruze with different features to test drive. Then the BIG one...instead of a base model 2012 or 2011 Malibu, they "COULD NOT FIND" any of these so they would only let me drive a fully loaded Eco drive 2013 Malibu. Nothing is the same about that car! Not the engine, not the features, the seats....nothing. So I have no idea of what the car I actually want drives like. They only wanted to introduce me to 4 salesmen, pass me back and forth, try to get me to spend money, and upsell their stupid dealer add-ons like $500 security systems, $300 tinted windows, and $200 door guards. NEVER going back and will not purchase there. More

Terrible experience with sales department. The sales deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell fea deparatment manager, Mr. King, was absoutely appalling. They refused to listen to what I wanted to purchase and instead kept attempting to upsell features I specifically stated I did not want. He became very angry when his terrible examples of why I should pay $10k more for a vehicle were thrown back in his face, as they were fabricated theory he was making up on the fly since he couldn't be pushy anymore. I won't go back again. More

"GM certified per owned" does not live up to its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on th its claims as the "industry best" "reconditioned to factory like standard". "we inspect it all so your don't have to". Battery was weak on the drive home. Two days later it wouldn't start. Dealership said they would send a check for a new battery. Invoice has been faxed three times to the corvette manager and once more to another manager at her request. Still no check. Voltage check of battery is part of the check they are supposed to do. Leather dash was rippling up and required it to be pulled out and glued back down. Paint has several large chips and is sandblasted in other areas. I doubt any part on the car was reconditioned. To be fair GM customer service said all of those problems are ok and would meet "the industry best standard". The dealership did offer me a car wash to "make you happy". Also check the BBB ratings. The are at a b minus More

Great Service!! Everyone was friendly and customer service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealers service was great, from the sales associate, finiance manager, service department and others. I will be sending friends and relatives to this dealership! More

Erik King, as a sales manger, should move out of his position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even position ASAP! All he offering is just a bad and lazy customer service. He dosn't even know what he could offer for customers to make a deal. I even felt like I was ignored by him. My salesman was controlled by him behind me, and didn't do anything for me. Erik King didn't want to offer not even negotiation to search another vehicles for me. I wouldn't refer him and his location to anybody. More

no buyers guide in the window which is a federal law (I learned this after the fact) after I signed a sales contract. Instructed dealership of that they changed the subject when I also brought up th learned this after the fact) after I signed a sales contract. Instructed dealership of that they changed the subject when I also brought up they didnt give me a copy of the buyers guide they said they didnt have to I am very uncomfortable with this dealer. More

Olga provided outstanding customer service throughout my entire new car buying experience. I needed certain accessories added to my truck in a timely manner, and I also needed a scratch on the dashboard re entire new car buying experience. I needed certain accessories added to my truck in a timely manner, and I also needed a scratch on the dashboard repaired. She took care of both very quickly. Her follow-up was very thorough, and she did not let up until I was completely satisfied. Thank you, Olga! More

I got the runaround! I was upfront about what I wanted, credit, and etc. I was told no problem, our goal is to make you happy. When I finally came in for a scheduled appt, I was passed off to someone who credit, and etc. I was told no problem, our goal is to make you happy. When I finally came in for a scheduled appt, I was passed off to someone who didn't know anything about what I wanted or my situation. I will never go back to this dealership. I have bought 5 cars and this was by far the worst experience!! More

I have purchased my last three new cars from Gwinnett Place Chevrolet in Duluth. They have always given me the best deal. Their people are always helpful and they have a large selection of vehicles to ch Place Chevrolet in Duluth. They have always given me the best deal. Their people are always helpful and they have a large selection of vehicles to choose from. Their service department is prompt and efficient and has been good while dealing with any vehicle requirements I have had. More

Gwinnett Place Chevrolet’s Service Department is the finest I’ve encountered in the last 25 years of driving. All service work exceeds expectations as does the courtesy and customer concern shown by all finest I’ve encountered in the last 25 years of driving. All service work exceeds expectations as does the courtesy and customer concern shown by all their employees. Keep up the great work! More