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Rick Hendrick Chevrolet Naples

Naples, FL

4.6
1,248 Reviews

5665 Airport-Pulling Rd N

Naples, FL

34109

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Showing 1,248 reviews

May 24, 2019

Chevrolet Everybody was so professional and personable.It was a pleasure doing business with them. Aireal was a pleasure meeting and doing business with. She is More

by ARLCATS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aireal, Mike Pickett, Robert Spitznagel
May 25, 2019 -

Rick Hendrick Chevrolet Naples responded

Thank you for the kind review. We strive for 100% satisfaction and we are glad we were able to meet your expectations. Let us know how we can support you in the future. Sincerely

May 23, 2019

Will never go there again !! 3.5 hours to get two new tires. Rediculous ! Did NOT follow my instructions regarding spare tire. Charged more than quoted by service writer and parts More

by gbretired
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Fallon, Kathy Fox
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Crista Poynor, Service Manager, 239-591-0991 x5040 at your earliest convenience.

May 23, 2019

Great. Got. Job completed Courteous, helped , listened and understood you needed to have done and completed job on time. Thank you. Appreciate the work. Customer service is More

by NICHOLASPAINTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Ruiz, Joe Torregrasso, Karen Stevenson
May 24, 2019 -

Rick Hendrick Chevrolet Naples responded

Nicholaspainting, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Naples

May 22, 2019

Oil Change Guy was great! He was about to squeeze me in for an oil change on a busy day. The shuttle drivers were awesome as well, good to talk to and accommodat More

by laurenterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy and Bobby
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Laurenterry, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

May 22, 2019

Excellent experience Andrew was great he had the car we originally wanted out front waiting for us. He was able to get my wife in a new Traverse. He was also able to get m More

by MFORTUNE11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Spitznagel, Drew Jiras
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples. We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2019

Came in to get an oil change and tire rotation I was assisted by a gentlemen called guy. He was really good. Helped me understand the process of my tires and even gave me some helpful tips on how t More

by WALLYLOPEZ2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Wallylopez2014, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2019

Great My Specialist name guy was very informative and helpful. Your car is working better and assuming the technician was great too. Thank you Rene Richa More

by renerichard22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Renerichard22, we are so pleased you enjoyed your visit to Rick Hendrick Chevrolet Naples! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2019

Very slow service The service Dept is very slow. I called for an appointment and was given a time of 8:45 am. I sat in an old very uncomfortable waiting room packed and More

by ILUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Fallon
May 29, 2019 -

Rick Hendrick Chevrolet Naples responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Crista Poynor, Service Manager, 239-591-0991 x5040 at your earliest convenience.

May 21, 2019

Pleasure to deal with Everyone I came into contact with were friendly and accommodating. There was a problem with the vehicle after I bought it and needed it fixed ASAP so More

by Sunny17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Spitznagel, Mark Henry, Frank Cersosimo
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Sunny17, we're so glad that we were able to go above and beyond your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2019

WAY TOO LONG! Oil change and tire rotation took 125 minutes! I was told it would be 60 minutes! Asked to speak with the service manager and was told that she was More

by J1CARN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Santa
May 23, 2019 -

Rick Hendrick Chevrolet Naples responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Crista Poynor, Service Manager, 239-591-0991 x5040 at your earliest convenience.

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