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Rick Hendrick Chevrolet Naples
Naples, FL
1,115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,115 reviews
April 16, 2019
No issues, in and out I purchased a new Silverado from another dealer and the radio did not work. 2 days later had my truck back. My service advisor (Joe) was polite and pr I purchased a new Silverado from another dealer and the radio did not work. 2 days later had my truck back. My service advisor (Joe) was polite and professional. More
by RIC2373
Verified CustomerEmployees Worked With
Service advisor Joe.
Helpful April 16, 2019
Great service Mark Henry was amazing! I have already recommended him to a friend! He was honest, fair, and extremely helpful. I liked that he didn't try to push me Mark Henry was amazing! I have already recommended him to a friend! He was honest, fair, and extremely helpful. I liked that he didn't try to push me into my decision. He was very patient when we couldn't decide on color. Great job! More
by RNSANDY14
Employees Worked With
Mark Henry, Mark Russell
April 16, 2019
Great Service Always happy with my service. They go out of thier way to make sure they are going above and beyond for thier customers. Jason Matthews is top notch a Always happy with my service. They go out of thier way to make sure they are going above and beyond for thier customers. Jason Matthews is top notch and cares about making sure your experience is a positive one. Also worked with Joe in the Service Dept and he took great care of us. We didn't have an appointment, but he was still able to get us in and made sure our car was completed by the time I was finished at work . Thank you! More
by Jill
Employees Worked With
Jason Matthews, Joe Torregrasso
April 16, 2019
Major engine repair/ no ac I was very annoyed when we arrived with our 2015 Silverado making ticking noise and the ac was also not working. We met Lee who assured us he coul I was very annoyed when we arrived with our 2015 Silverado making ticking noise and the ac was also not working. We met Lee who assured us he could get this taken care of. He had the shop foreman come out to listen to our truck. Frank Explained in detail what needed to be done and gave us a time when it would be done. We were surprised to say the least when Lee called us a day early then promised that it was completed washed and ready! Really happy with the service we received from everyone we had contact with. Arrived angry, Left feeling they cared about us! Thank you Ricky & Shauna More
by ACTECH239
Employees Worked With
lee, Frank , Crista Poynor, Lee Glesmer, Frank Cersosimo
April 16, 2019
Great customer service I've purchased multiple vehicles from this dealership and have always had a great experience. The paperwork process is faster than most and everyone I've purchased multiple vehicles from this dealership and have always had a great experience. The paperwork process is faster than most and everyone had a smile. Service departments make most people nervous but this one is fast, fair and friendly. Someone is always ready to lend a helping hand. More
by JM123
Employees Worked With
Mike Pickett, J.R. Fredell, Grant Lafrinier, Patrick Greene, Mark Russell, George Case, Crista Poynor, Ed McKeon, Guy Palermo, Ryan Malinowski
April 16, 2019
The best people and prices on there used inventory They made it fun and fast JR was very friendly along with the rest of the staff.i purchased a used Cadillac Escalade with low miles I never thought I They made it fun and fast JR was very friendly along with the rest of the staff.i purchased a used Cadillac Escalade with low miles I never thought I could find my dream car at a Chevrolet dealer but I did. More
by Doreen
Employees Worked With
J.R. Fredell, George Case, Crista Poynor
November 15, 2018
Service I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and I brought my car in for service and was acknowledged very quickly by the greeter even though they were extremely busy. I waited a couple minutes and the service manager greeted me while I was waiting and said as soon as an advisor frees up they would be right with me. My service guy was Lee who was very nice and fun to deal with. My car took a bit longer than expected but when the service manager noticed I was still in the waiting room she checked on my car and explained the delay and then asked if she could put the TV on what I’d like to watch. It’s the little things that matter. I love the changes this dealer is making. More
by Doctor12
Employees Worked With
Christal Lee and greeter?
October 20, 2017
Don't go there.!!!! I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the I had a leased 2015 Malibu and my lease will be over in a few weeks. I would have liked to have the new model for the next three years and went to the dealership in Naples on 10-17-2017. After I could finally convince the first salesman that I do not want to buy one but lease I met Guy Palermo, a very nice person who worked with me for more than two hours to get a good deal. He went back and forth between the manager and myself and when I finally had to leave we made an appointment for Thursday the 19th at 1.30 pm to get it done. When I came there on 10-19 Guy was not there and I was told that he had an emergency to take care of. The manager came and asked what I was looking for. I told him that I will not start from scratch after having spent so many hours there already. Another salesperson pulled up the papers from the computer and it was exactly what I did not have accepted two days earlier and Guy promised to work on. I was told that there is nothing they can do and therefore I left. It's not that I wanted anything out of the ordinary just a fair price with a downpayment of several thousand dollars for an experienced Chevrolet customer. I did not get it and will not ever drive a Chevrolet again. Not only that the dealership is looking awful, worn out chairs, dirty look, no nice area to sit or get a good cup of coffee, the people are not well trained, not too friendly and impolite. Rick Hendrick should send some people there to check it out. What a difference at Germaine Honda or Germaine Toyota, nice, friendly, well organized and clean look. I got a new Camry the same day and I am happy about it. More
by Touchmoon
Employees Worked With
Guy Palermo
August 05, 2017
Michael S. best sales person ...total honesty and knowledge Michael Schiavone was great...I went in and bought a Camaro... I wont buy from anyone else... He was so helpful ...willing to do whatever needed to ma Michael Schiavone was great...I went in and bought a Camaro... I wont buy from anyone else... He was so helpful ...willing to do whatever needed to make us happy...we bought a new Camaro :) More
by Jeepgirl69
Employees Worked With
Michael Schiavone
July 12, 2017
Overpriced and terrible customer service The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never wor The biggest rip off in Naples! I bought a Ford Explorer at $27,000. Within 1 month my breaks started to fail, the light for my license plate never worked, the side of my backseat appears to have been bitten by an animal, and water comes into my vehicle through the back door. (After being aware of the problems, I have visited the dealer and was told I had to pay for the damages that came with the vehicle) I have visited Rick Hendrick Chevrolet and I still do not have a solution to my problem. All I was told, was to speak to the manager and I still have no response. I have had such a terrible experience. THEY HAVE THE WORST CUSTOMER SERVICE. *** LA ESTAFA MÁS GRANDE DE NAPLES*** COMPRAMOS UN CARRO DE $27,000. AL MES LOS FRENOS SONABAN, LAS LUCES DE LA PLACA NO FUNCIONARON, LOS ASIENTOS TRASEROS ESTABAN MORDIDOS, Y ENTRA AGUA POR EL BAÚL. NADIE PUEDE DARME SOLUCIÓN. SIEMPRE ME DICEN QUE HABLE CON EL MANAGER PERO NUNCA ME CONTESTA. FUI AL DEALER Y ME DICEN QUE YO MISMA TENGO QUE PAGAR POR TODOS LOS PROBLEMAS QUE EL CARRO YA TENÍA. More
by MariaC
Employees Worked With
N/A
