Rick Hendrick Chevrolet of Buford

good service went in for oil change & had some other concerns & they answered all my questions & concerns. told me about a leak & the cost to repair it went in for oil change & had some other concerns & they answered all my questions & concerns. told me about a leak & the cost to repair it More

Happy customer Came in looking for a brand new vehicle and that’s exaclty what I got. Happy with my purchase and the wide inventory at the dealership in buford. Came in looking for a brand new vehicle and that’s exaclty what I got. Happy with my purchase and the wide inventory at the dealership in buford. More

Great Experience Great buying experience. Felt welcomed from.the minute we walked in the door. We had a ton of negative equity and the sales team and finance team help Great buying experience. Felt welcomed from.the minute we walked in the door. We had a ton of negative equity and the sales team and finance team helped us find a vehicle that met our needs and didn't break the bank. More

Best car buying experience by far. I’m not gonna say I was in and out in a jiffy but I got the best service that you could ever recieve period. I’m not gonna say I was in and out in a jiffy but I got the best service that you could ever recieve period. More

Somewhat unprofessional that was after sales My my after singles experience was pretty drastic I had to come back to sign more papers after I had thought that all paperwork has been completed at My my after singles experience was pretty drastic I had to come back to sign more papers after I had thought that all paperwork has been completed at time of purchase and make another down payment on the car when I was originally told that no down payment would be necessary there was some hassling is for is the worth of my trade in I was also given a test drive tag which scared me that I drove all the way home to Nicholson on and could have possibly been stopped in the car thinking as being stolen my experience with the finance officer did not explain to me fully the new paperwork that I signed I was only told that his boss told him to redo the deal so I would rate my after singles experience as poor and unsatisfactory More

Great deal on the car, Horrible Customer Service If I dident get such a good deal on the car this would be one star. My experience started off great here, even though I felt like they were a little If I dident get such a good deal on the car this would be one star. My experience started off great here, even though I felt like they were a little pushy to sell me the car when I walked in the door. They insisted I take the car home, I did and ended up really loving th car, so I went back the next day ready to buy and that is when everything got crazy. The sales rep Seemed ok at first, but then when I sat down to sign the papers, the “finance manager” tried to rip me off every way he could. He wanted to charge me a ludicrous interest rate (3.5 points higher than I was already preaproved for), he was was rude and patronizing, lied to me about my credit, wanted to sell me a bunch of services that I didn’t need. It was so much extra, that it would have added $300 to my monthly car payment. After we went back and forth about the services and pricing and my credit, Zaal (the Finance Manager) pulled out some scrap peace of paper that contained the negotiated car price on it out (That George the sales rep had me initial) and tried saying that because I initialed the scrap peace of paper, that I had to buy the car now no matter what interest rate and/or price they wanted to charge. Anyways, I ended up getting so upset and offended by the “finance manager” Zaal that I waled out of the dealership. Then George (the sales rep) had the audacity to send me a text message telling me that he “would have expected more integrity from a grown man”. Are you serious? Can you believe after everything they put me through that the sales rep had the audacity to question my manhood? The GM Zack and the Sales Manager Jeff contacted me and asked me to come back and give them the opportunity to make things right. They were both very nice and apologetic, and in turn gave me a great deal on the car. Which is the only reason I didn’t give them one star. I really love the car and did get a good deal, but that isn’t where this ended... Unfortunately, after I got the car, then I started receiving all of these “reject” letters from the finance companies stating that I wasn’t approved because of the car was “over valued” and the loan was “too high” for my credit. The reason for these credit decline decisions was because the “finance manager” tried to attach all the extra garbage onto my loan over valuing what the car was worth (I.e. gap insurance, extended warranty, maintenance agreements, under coating, paint protection, etc.). The car was being purchased “brand new”, why do I need a warranty on my warranty? That is stupid?? I had already obtained my own financing before I walked in the door; I advise you to do the same so they don’t take advantage of you. Lastly, I noticed that I was missing parts that should have came with the car and I tried calling Zack to inquire about them but he has not returned my call. I called General Mitors and they gave me a claim number. I guess I will have to call them back again to get the parts from General Motors since Rick Hendrick does not want to provide them to me. More

Great! Knowledgeable, friendly non pushy. set up all my bluetooth capabilities and gave great instructions. Made sure I knew everything I needed to before Knowledgeable, friendly non pushy. set up all my bluetooth capabilities and gave great instructions. Made sure I knew everything I needed to before I left with me beautiful new truck! More

went above expectations Had my M37x Infiniti hood and front bumper repaired here - paint blending, and body work was far above what I expected. I feel like I have a new car! Had my M37x Infiniti hood and front bumper repaired here - paint blending, and body work was far above what I expected. I feel like I have a new car! They also washed the exterior and cleaned the interior for me, shined the tires, and I can't wait to show my car off again :) More

Good job and professional . Service depot works very fast. They are always friendly and the environment is clean.. All service associates are knowledgeable and professional. . Service depot works very fast. They are always friendly and the environment is clean.. All service associates are knowledgeable and professional. More

It wasn’t pleasant Let me start off by saying normally I have a great experience here that is the reason I didn’t give them less than 3 stars but this day not so much. A Let me start off by saying normally I have a great experience here that is the reason I didn’t give them less than 3 stars but this day not so much. After waiting an hour and a half for my oil change I got to the check out felt a little rushed and unimportant while normally it’s the opposite, he didn’t even care to check on my account or anything to make sure I really didn’t need to pay for my oil change just took my word for it.Also, after I left I realized the splash shield was not attached and I had to wait on the side of the road for someone to come fix it, he then zip tied it which I’m not even sure that is the proper way for it to be attached. More