Rick Hendrick Chevrolet of Buford

Customer service needs major improvement. This is the second time that I have had my 2017 Silverado serviced there. Both times, upon arrival, no one came out to greet and as if they could hel This is the second time that I have had my 2017 Silverado serviced there. Both times, upon arrival, no one came out to greet and as if they could help. This past time, as in before, I called and scheduled my oil change. I went inside the area where the service techs were. A couple were standing around a monitor looking at video's. A couple were on the phone. A few were sitting there and not doing anything yet no one offered to help. Finally a guy came from out back and said can I help you. Then he told me he would be with me in a minute. I went outside and waited by my truck for about 8 to 10 minutes for him to come out. He didn't. Finally Brad Carter did. He was very friendly and listened to my concerns with some warranty issues and got my oil change under way. My appointment was at 4:30 pm est, I finally got someone to help me at 4:50, and my truck went back at 5:10 to get services. This is inexcusable. Just to compare, the previous two services were done at Nash Chevrolet, where I bought the truck, and the service advisers were all over me upon arrival. But Rick Hendrick is much closer to me than driving to Lawrenceville and this is why I came there. The only good thing that came out of my visit to RH Chevrolet was that the oil change was done at no cost. Kudos to Brad Carter for that. Not sure if I'll come back though. Too much hassle. And others in the customer waiting room experienced similar issues. More

Car service Dept Kevin wellborn is a great service advisor he let's you know the problem and explain in details and let's you make the decision on what works best for Kevin wellborn is a great service advisor he let's you know the problem and explain in details and let's you make the decision on what works best for you, no pressure. My car was running hot lucky for me I have the extended coverage. Needed a water pump. More

Good servce, good buy Orlando (my sales person) made my buying experience easy. I got the perfect car for the perfect price! I will recommend this dealership to everyone. Orlando (my sales person) made my buying experience easy. I got the perfect car for the perfect price! I will recommend this dealership to everyone. More

Awesome dealership Rick Hendrick's Chevrolet of Buford has proven time Ana tinge again to be the absolute BEST dealership and service center..hands down!! I've been to Rick Hendrick's Chevrolet of Buford has proven time Ana tinge again to be the absolute BEST dealership and service center..hands down!! I've been to other service centers and have been completely disappointed and learned my lesson...RAN BACK TO RICK HENDRICKS OF BUFORD!!!!!!! More

Bad experience Sold two cars knowing on the way to purchase one lied at financing run our credit several time and much more. . Would not recommend them to anyone Sold two cars knowing on the way to purchase one lied at financing run our credit several time and much more. . Would not recommend them to anyone More

great experience Rick Hendrick Chevrolet of Buford,great experience to buy a car,best service,nice peolpe,good price.I will recommend this dealership to everyone.Thank Rick Hendrick Chevrolet of Buford,great experience to buy a car,best service,nice peolpe,good price.I will recommend this dealership to everyone.Thank you More

Great Service Had a great experience buying a truck with the help of Michael Walters. He made purchasing my first new vehicle as simple as he could. Had a great experience buying a truck with the help of Michael Walters. He made purchasing my first new vehicle as simple as he could. More

Great I have a great experience purchasing my car through Rick Hendrick. Daniel and Cedric went out of there way from picking me up at the airport, detailin I have a great experience purchasing my car through Rick Hendrick. Daniel and Cedric went out of there way from picking me up at the airport, detailing the car again after it rained, walking me through the ins/outs and giving me a fresh tank of fuel. They were nice enough to hold the car for a extended period of time until I was able to get down to Georgia to pick it up. Definitely would recommend them for your next purchase. More

Just like family I would definitely recommend purchasing a vehicle from this location. They treated me just like family. I was happy that I wasn't being chased and pre I would definitely recommend purchasing a vehicle from this location. They treated me just like family. I was happy that I wasn't being chased and pressured to purchase a vehicle. Instead, they were relaxed, helpful, and catered to my needs. Calandra Lewis listened to the things that I was looking for in a car and price range. She was very knowledgeable about the vehicles and process of purchasing a car. I am overly satisfied with my purchase. Thanks Calandra!!! More

Quick and easy Franklin made this process painless and am grateful for his friendliness. He went above and beyond and is a good person. He showed compassion for my Franklin made this process painless and am grateful for his friendliness. He went above and beyond and is a good person. He showed compassion for my situation More