Rick Hendrick Chevrolet of Buford

New 18 2500HD I was very impressed with my salesman Sean. he was very professional and courteous to what I was looking for. He treated us as we were the only custom I was very impressed with my salesman Sean. he was very professional and courteous to what I was looking for. He treated us as we were the only customers in the showroom. More

Great The service was great. The sales person spend some time with just getting to know me first. I didnt feel like i was rushed to start looking at cars. The service was great. The sales person spend some time with just getting to know me first. I didnt feel like i was rushed to start looking at cars. More

I had the best salesman The salesman went through everything that was on the car. Salesman was very sweet and honest . He seem to love what he does and had great thing to sa The salesman went through everything that was on the car. Salesman was very sweet and honest . He seem to love what he does and had great thing to say about Rick Hendricks. More

Great in and out less than one hour! got my truck washed finally after four oil changes the service team i worked with was outstanding. over all great! in and out less than one hour! got my truck washed finally after four oil changes the service team i worked with was outstanding. over all great! More

Salesman Zeb was one of the best salesman that I have ever worked with. I think he should teach a class on how customers should be treated even if they get a d Zeb was one of the best salesman that I have ever worked with. I think he should teach a class on how customers should be treated even if they get a deal approved or not More

Great experience Excellent service great salesman and women good prices great walk thru great explanation skills great experience Excellent service great communication Excellent service great salesman and women good prices great walk thru great explanation skills great experience Excellent service great communication skills very pleased with service More

Delivered as promised Car was in an accident on Tuesday. Had it to them 5 hours later. One day later after inspection was completed Nicholas Black informed me of all my cha Car was in an accident on Tuesday. Had it to them 5 hours later. One day later after inspection was completed Nicholas Black informed me of all my charges and sent an itemized report as well. Told me I would have it by Wednesday of the next week. Sure enough, on Wednesday afternoon I received a call everything was completed. Body work looked great. You couldn't even tell it had been hit. Thank you Nick and everyone at Rick Hendricks Luxury Collision. More

Awesome service I took my car in for a oil change and tire rotation, and my service advisor Brad took great care of me and my car. I took my car in for a oil change and tire rotation, and my service advisor Brad took great care of me and my car. More

The sixth time to bring car in for service I have brought my car in for the 6th time now for the same problem. They say the car is fine. I have shown them the video of the car doing what it sho I have brought my car in for the 6th time now for the same problem. They say the car is fine. I have shown them the video of the car doing what it should not be doing More

Loved the salesperson but rest of experience was poor Our salesperson (April) was great. She didn’t pressure us and was very friendly and fun to work with. However, the finance department didn’t keep thei Our salesperson (April) was great. She didn’t pressure us and was very friendly and fun to work with. However, the finance department didn’t keep their promise to call back Monday and update me on the possible new interest rate. It was after midnight on a Saturday when we finally were signing papers, the finance person said he was sure given our credit score that we would qualify for a lower rate but due to it being after banks closed he could not get approval. He said that he would go ahead and have me sign at the higher rate he got approval for but would reach out on Monday with the new rate and have me come in to re-sign. Monday came never heard anything. Finally Tuesday I called and left a message and never got a callback. Tuesday afternoon I finally got in touch with him after I called again and at that time he told me that he had to go over a few deals from the weekend with his manager and would get back to me. Never heard anything. On Wednesday I went up there at that time I was told that I was not approved for a lower rate. But no one ever called to tell me this. I then asked about the “we owe” items for the car and was told that I should have an answer of when this would be done within two days. On Wednesday afternoon I talked with April Who stated she would have her manager call me so we can get everything straightened out. She followed up with me on Thursday at that time I told her I had still not talk to anybody. April then said someone would call me shortly at that time I talked with customer satisfaction manager Tiffany who agreed that thing should’ve worked differently than what they have been. She promised I would hear from her by noon the next day. Here it is the following Tuesday and I have still not heard anything. April once again reached out to make sure everything had been resolved and I explained to her that I never even got a call back. So she is checking on it once again. I pretty much feel like they told me whatever I needed to hear to get me to sign and once I signed I was no longer of importance to them. I was planning on purchasing another vehicle but given my experience with them I will go to Jim Ellis or another dealership. I can’t even get the items that are owed to me at this time. More