Rick Hendrick Chevrolet of Buford

Personal I like that when You go and for a service you have a assigned member that you work with rather than getting bounced around. I got a oil change and the I like that when You go and for a service you have a assigned member that you work with rather than getting bounced around. I got a oil change and they gave me a complimentary exterior wash which is always a plus. More

2nd Chevy Purchase Travis was very professional and made the purchase of our second Chevy easy! My husband is loving his Colorado! Thank you Rick Hendrick Chevrolet Bufo Travis was very professional and made the purchase of our second Chevy easy! My husband is loving his Colorado! Thank you Rick Hendrick Chevrolet Buford for such great service! More

Customer priority was severely lacking It was difficult to give it a rating because I had three different experiences with Hendrick. Chevrolet. My initial impression was that the place was It was difficult to give it a rating because I had three different experiences with Hendrick. Chevrolet. My initial impression was that the place was fantastic. April was very good at providing customer service for a used car. You hear all these stories about used car salespersons and she was not of that mold. She was timely in getting me information and checking out specs on the car. When we test drove, she truly knew the car and it was a CHRYSLER product. She handled my paperwork with ease and I was very satisfied. Then came the disaster. On Thursday evening I spent 2.5 hours waiting to give someone my money. I didn't have to deal with financing. I had a check in my hand to give to someone so that I could buy the car. Navy Federal had approved my loan at 3.9% and I couldn't get anyone to give me an idea of what my interest rate would have been. They were calculating my payments on what I thought my interest rate would be. However, the very upsetting part was that I sat around for 2.5 hours and no one from finance came out to tell me that they were extremely busy. No One came out to see (triage) if my purchase could be handled by someone in a very short period of time. Give me a break, 2.5 hours sitting waiting to give someone my money. Hendrick has been in business for years. If they know that Friday nights or for that matter any particular night is usually busy, then they need to have more staff prepared to help the customers. If it hadn't been for April and realizing that she gets a commission from the sale, I would have left Hendrick and purchased my car elsewhere. Then, on Friday things changed. Jay or Jake in finance was fabulous. He worked with me and we moved thropugh the process effortlessly. By this time I was exhauseted and simply wanted to have my wife pick up her new car. So overall, the combination of the three experiences supports my rating of 3, and if Hendricks doesn't find a way to streamline the financing process, especially for those where financing is not an issue, others will feel like me. More

Greatest car buying experience ever. i am absolutely amazed at the great customer service. Never in my wildest dream did I ever think I could get a car after many fails and bad customer s i am absolutely amazed at the great customer service. Never in my wildest dream did I ever think I could get a car after many fails and bad customer service at car lots. Thanks to Orlando and Mr. Don (Buford) Rick Hendricks. The best salesman ever. Will recommend to everybody I know looking for an automobile. More

An overall good experience I found a car online that I was very interested in and made arrangements to go test drive it. I loved the car and am thrilled I was able to purchase i I found a car online that I was very interested in and made arrangements to go test drive it. I loved the car and am thrilled I was able to purchase it for an exceptional price. I worked with Taneika and she was great! She went above and beyond to make sure my car buying experience was great. Highly recommend her! More

Great service I really thought i wasnt going to be able to get a car , but i was proved wrong the staff was very generous and trustful I really thought i wasnt going to be able to get a car , but i was proved wrong the staff was very generous and trustful More

Best Ever!!! Rick Hendrick Chevrolet in Buford has the best service center around. I was well pleased with the service that I received. Very professional and detai Rick Hendrick Chevrolet in Buford has the best service center around. I was well pleased with the service that I received. Very professional and detail oriented staff. Would recommend to anyone wanting service done RIGHT. Thanks to all who serviced my vehicle for a job well done. More

Got a Volt Purchased a CPO Volt and love it! Can’t wait to save money on fuel while I drive around the southeast for work and play. Purchased a CPO Volt and love it! Can’t wait to save money on fuel while I drive around the southeast for work and play. More

My needs were met. Nobody enjoys purchasing a vehicle and there's never a perfect experience. I have done business at this location since the 1980's. Hendrick has obviou Nobody enjoys purchasing a vehicle and there's never a perfect experience. I have done business at this location since the 1980's. Hendrick has obviously invested heavily in the facility, employees, etc. I would not hesitate at all to recommend Rick Hendrick of Buford. Very impressed with my sales rep. Junior! One final note...Junior made note of a paint flaw/scratch on the tailgate of my new truck. It was on the paperwork that picked up by a manager when I took delivery of my Silverado. I had failed ask about what was the procedure to have this taken care of. More

Shining star in used trucks Great deal on the used truck we were looking for. While they didn't have a lot of used truck inventory, what we bought was by far the best we had look Great deal on the used truck we were looking for. While they didn't have a lot of used truck inventory, what we bought was by far the best we had looked at for our needs. More