Rick Hendrick Chevrolet of Buford

In efficicient process Why does a client go online, fill out the information and make an appointment to only arrive at the dealership and wait again for the information to b Why does a client go online, fill out the information and make an appointment to only arrive at the dealership and wait again for the information to be verified. You pull into your service bay and a junior employee looks over your vehicle and fills out some paperwork that must be signed, only to take that paperwork to a service advisor who inputs something into the system. Their our several stations for these service advisors to work at but over 70% are empty, reminds me of going to a grocery store with 10 checkout lines but only one lane open. You need to go study how Mercedes Benz handles service appointments. I push a button in my car, which connects me to service and an appointment is scheduled. They then come to my home or office and pick the car off and drop it off. If you ever want corvette to stand out with other high end cars you have to fix your dysfunctional GM process and learn from the leaders. More

Amazing Car Buying Experience The customer service I received here was superior. It was my first time buying a car and they made it so easy and pain free. Immediately when I walked The customer service I received here was superior. It was my first time buying a car and they made it so easy and pain free. Immediately when I walked in someone was helping me. They were able to answer all my questions and were patient with me. They made sure that I was going to leave satisfied with a car I loved and that was in my price range. I’m so glad I came to Chevy! More

Dissatisfied Honestly is a good policy especially dealing with consumers.. My vehicle is very important to me as well as other...especially when I am driving on m Honestly is a good policy especially dealing with consumers.. My vehicle is very important to me as well as other...especially when I am driving on major highways, interstate and local street. I could have gone to other places to purchase and continue maintenance on the quality of my car, but I choose Chevy. If I come in your service department and say I have concerns regarding my vehicle, please take a look at it and don’t second guess my concerns, your job is to make me feel comfortable coming to you and leaving with high confidence in your workmanship and the people who service we the people. When Brandon Mouzaks in the sales department sold me the car a year ago, I went telling everyone about my sales person and the friendly, courteous service I received. I never had a vehicle that gave me so much problems and trust me I had Mercedes, Lexus, Toyota.....as a matter a fact I traded in my Lexus for this Malibu, the service area in Buford making me regret my decision on doing so, I’m beginning to hate my car😞🙁. Maybe my hastyness for not wanting to give recommendations to this service location can be because of my last experience...how can you tell a customer to get, take your keys after I voice my concerns about the ongoing problems and the 100 deductible you are telling me to paid. The problem was not resolved initially so I don’t understand the policy of transparency, honesty and loyalty to consumers especially friendly customer service...dam I was upset for two days More

They did a very good job! So in the past I have had issues with the service center. They have a new manager in charge now and the past two visits have been very positive. I t So in the past I have had issues with the service center. They have a new manager in charge now and the past two visits have been very positive. I took it in for an oil change and also an alignment and they were able to get it done well within the time frame they gave me. In the past they were always very slow and never very helpful, so to say I am happily surprised with this visit is an understatement. More

Great service after the sale! I purchased my car a year ago and have always had great, fast, and reliable service from the service department in Buford! Keep up the great job you a I purchased my car a year ago and have always had great, fast, and reliable service from the service department in Buford! Keep up the great job you are doing! More

Make it happen The team worked through all the obstacles to get me my truck. From A to Z they were on it. I would definitely recommend this dealership to my friends. The team worked through all the obstacles to get me my truck. From A to Z they were on it. I would definitely recommend this dealership to my friends. More

Ryan - Sales Adam - Manager Ryan did an excellent good helping me find the right car and allowing me to bombard him with questions as this was my first car purchase. I would cert Ryan did an excellent good helping me find the right car and allowing me to bombard him with questions as this was my first car purchase. I would certainly recommend him as he is very approachable, engaging, and friendly. His finance department's manager, Adam, was probably one of the most impressive people I have been around in awhile. His ability to explain with transparency made me feel very comfortable pulling the trigger on a car in their building. More

lies by this dealer promised a second key fob. tiffany, customer relations rep, promised a check for the key they could not find. 30 days no check no call. buy anywhe promised a second key fob. tiffany, customer relations rep, promised a check for the key they could not find. 30 days no check no call. buy anywhere else More

Great Experience When I first went to Rick Hendrick I had an amazing experience with George Kaminsky. He was very helpful and attentive and made sure all my questions When I first went to Rick Hendrick I had an amazing experience with George Kaminsky. He was very helpful and attentive and made sure all my questions were answered even after I left the dealership. I went back to Rick Hendrick to look at a car that George recommended and I loved it! Unfortunately George was not there at that time but I had an amazing experience with Gary Webb. He let me test drive the car and was super patient when I was indecisive. He helped me get a great deal and has been helping me even after buying the car. I had to come back for a service appointment and Gary has been in constant contact with me to make sure everything is going smoothly. I would highly recommend both Gary and George! More

great, completely in a timely manner! Kevin Welborn does a great job handling fleet vehicles. He quoted me a timeframe and the work was completed in that time frame, which is a rarity T Kevin Welborn does a great job handling fleet vehicles. He quoted me a timeframe and the work was completed in that time frame, which is a rarity Thank you very much for thinking my time is as valuable as yours.. More