Rick Hendrick Chevrolet of Buford

Buy truck I bought nice truck, nice people and courteous, hope continues same attention to the customer and fill all the questions, I got nice car in this deale I bought nice truck, nice people and courteous, hope continues same attention to the customer and fill all the questions, I got nice car in this dealership, hope in the future got good service to my car More

I was pleased with the initial contact...then things changed I found this dealership from cargurus.com. They were the only dealership that had the exact vehicle that I was looking for and reasonably priced. I co I found this dealership from cargurus.com. They were the only dealership that had the exact vehicle that I was looking for and reasonably priced. I contacted them to check if the vehicle was still in stock. I reached "Ominique Malone", Sales Rep. She was very polite and friendly from the beginning. I made an appointment, then met with her the same day. My car buying experience didn't feel like your typical sales interaction. It was more like car shopping with a friend. THEN I had the opportunity of meeting Cole Asberry, Finance Rep. He was straight forward and very patient with me. I asked 101 questions and he answered every single one. I'm very detailed and analytical so I question everything. He never gave me the impression that I was "getting on his nerves" but he took the time to ensure I understood every piece of paper I was signing. I greatly appreciate the experience. However, I can say that the overall customer service could use some work. There were several individuals that I spoke to that looked me right in my face and didn't speak, even after I said Hello! I'm big on customer service. It doesn't take two seconds to open your mouth and say something, especially if I'm patronizing your business. Nevertheless, I'm satisfied. Update: Since I purchased the vehicle, it's been extremely difficult to get assistance over the phone. I've called several times, was hung up on and left messages with the receptionist, all to no avail. Kind of disappointing. I was promised verbally and in writing a service maintenance report and carfax report. I have yet to receive them. I was told a letter that I needed for insurance would be provided. Still haven't received it nor have I gotten a call back regarding it. I'm not looking for the stars and the moon, just consistency and honesty. Please do what you advertise and say you're going to do. Remember, you too are someone's customer(s). More

Excellent I will buy another car from the dealer very professional. Everything was fine General Motors send me a $350 lease for three years with 4 x 4 I didn I will buy another car from the dealer very professional. Everything was fine General Motors send me a $350 lease for three years with 4 x 4 I didn’t get that the only reason they didn’t have one and I didn’t like the price that they gave me with $350 without 4 x 4 but it’s better than nothing for my business. I think they could’ve done better without me having to 4 x 4 should’ve been cheaper. More

Best experience Extremely satisfied staff was extremely I took a grand tour of the dealership everyone is extremely friendly very clean facility top of the notch empl Extremely satisfied staff was extremely I took a grand tour of the dealership everyone is extremely friendly very clean facility top of the notch employees give me a great recommendation for a car had a great experience I will recommend this to anybody great car great price everything worked out in my favor thank you Rick Hendrick More

“ Very Happy! ” My experience at Rick Hendrick Chevrolet of Buford was excellent. I am the type to be suspicious of sales people of any kind, but Taneika Griffin was My experience at Rick Hendrick Chevrolet of Buford was excellent. I am the type to be suspicious of sales people of any kind, but Taneika Griffin was very friendly, helpful, and honest! She worked with me and my wife on my trade and gave me a great deal on my "new" car. We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks! More

Oil. Change Great service ! I. I enjoyed everthing except the TV. In the waiting lobby didnt work. The wifi was good since the Tv didnt work. Other than that ever Great service ! I. I enjoyed everthing except the TV. In the waiting lobby didnt work. The wifi was good since the Tv didnt work. Other than that everything went smooth. More

It felt like family! I had the most amazing experience at Rick Hendrick Chevrolet. As I walked though the door I was immediately welcomed with kindness and respect. Throug I had the most amazing experience at Rick Hendrick Chevrolet. As I walked though the door I was immediately welcomed with kindness and respect. Through the entire process, I never felt pressured to buy a car. I am a first-time car-buyer, and my car salesman, Angelo made me feel very comfortable. He explained each step of the process to me, which made the experience way less stressful then I could have ever imagined. I would continue to do business with Angelo, at Rick Hendrick Chevy, in Buford. More

Wonderful as usual I’ve used Rick Hendrick three times now and never had a complaint. Even when they make mistakes they admit to it and make it right. I don’t ever fee I’ve used Rick Hendrick three times now and never had a complaint. Even when they make mistakes they admit to it and make it right. I don’t ever feel like I’m being taken advantage of More

Great Service Department I've been very pleased with Rick Hendrick service department over the last three year. Jeff Bieler the service advisor was nice and helpful. Keep u I've been very pleased with Rick Hendrick service department over the last three year. Jeff Bieler the service advisor was nice and helpful. Keep up the good work. More

Professional Salelsman knew the vehicle ! Everyone was very nice and professional. I don’t have twenty five words to describe my experience . I can’t remember the Salelsman knew the vehicle ! Everyone was very nice and professional. I don’t have twenty five words to describe my experience . I can’t remember the manager’s name More