Rick Hendrick Chevrolet of Buford

The right offering at the right price for me. I was given excellent options over the course of 1 week, and Johnny Cain came up with the right deal for me. I would definitely recommend him to frie I was given excellent options over the course of 1 week, and Johnny Cain came up with the right deal for me. I would definitely recommend him to friends and colleagues. More

Awesome experience All around a great experience. Got me in the exact car I wanted with the perfect payment. Steven and Johnny worked excellent together to make my visit All around a great experience. Got me in the exact car I wanted with the perfect payment. Steven and Johnny worked excellent together to make my visit perfect. More

Worst experience in 8 years I called rick hendriks to make a service appointment for my traverse. I just wanted to get what they advised me to get the last time i got my oil chan I called rick hendriks to make a service appointment for my traverse. I just wanted to get what they advised me to get the last time i got my oil change. I could not remember what they had suggested. I thought it was a 30k service. The person i spoke with yelled at me that my vehicle had more than 30 k miles so why would i want a 30 k mile service? I asked if there was any record of what was suggested last time. I mentioned that whatever services recommended last time would cost about $499.00 or so. She could not locate any records and advised me that she would call over to the service department. She put me on hold and got back to me and said the service advisor was off. I said i just wanted to make an appointment to get whatever the recommended service was. I asked if she had a menu of options. She could not find the menu of options and did not seem to know what was offered at any particular mileage.I asked to speak with her supervisor. She put me on hold and then it became disconnected. I called back. Evidently the supervisor answered. She apologized for the disconnection and the other person’s lack of knowledge. She then stated that she found what was recommended the last time. I asked her what the total would be. She stated it would be close to $850.00 or so. ( not even close to $499.00). I was finally able to make the saturday drop off appointment. When i went inside i saw the service menu. It said the “best” service for my mileage was $729.00. The four items they suggested to get were listed separately. ( the 4 most expensive services). I then told them that i got a “service tracktion control “ warning on the way there and asked them to look at it. They were quick to tell me that it would be $130.00 just to look at it. I told her I paid for an extended warranty. she was eventually able to locate that info and let me know about the $100.00 deductable. At that point i was so frustrated with the entire process I didnt care how much they charged me. I had made an appointment and had a ride waiting for me. This process took more than 30 minutes. Another service advisor( i guess attempting to help, asked me if i knew this service would take more than 4 hours in a condescending tone) I have been a rick hendriks customer for 8 years and have purchased 6 vehicles with them. All cars have been serviced with rick hendriks. There is a NOTICEABLE change with the customer service and a general state of confusion when it comes to making appointments for regular service. i certainly didnt appreciate the bait and switch for the most expensive services either. All said when i picked up my car two days later, the bill was over $900.00. i will be taking all 3 of my cars to Andean for service from now on. More

Very pleasant experience Staff was very friendly and easy to work with. The overall experience was excellent. Best part of my car buying experience was the staff did not make Staff was very friendly and easy to work with. The overall experience was excellent. Best part of my car buying experience was the staff did not make me feel pushed and rushed into making a decision. More

Fantastic purchase experience We went to look and came home with a new car. The dealership was able to locate the "exact" car we were looking for, gave us a fair price and also a r We went to look and came home with a new car. The dealership was able to locate the "exact" car we were looking for, gave us a fair price and also a reasonable trade value on our 14 year old car! Our sales rep was attentive and took care of understanding our wishes and worked with his team to bring the deal to closure. It's been many years since we purchased a car and our first time at Rick Hendrick's so didn't know what to expect but our experience was fantastic and painless. More

Great It was a pleasure working with Frank to purchase my new truck if I'm ever in the market to buy a new car I'll be sure to go back It was a pleasure working with Frank to purchase my new truck if I'm ever in the market to buy a new car I'll be sure to go back More

Pleasant This is our second vehicle purchased from Rick Hendrick Chevrolet, employees are very friendly! They made trading my vehicle in very easy. Will defin This is our second vehicle purchased from Rick Hendrick Chevrolet, employees are very friendly! They made trading my vehicle in very easy. Will definitely purchase again from them in the future. More

Above and Beyond! I really appreciate a dealership that is so busy actually having associates who go above and beyond to make their clients satisfied!! Jeff is awesome I really appreciate a dealership that is so busy actually having associates who go above and beyond to make their clients satisfied!! Jeff is awesome every time I go in for service! More

Unusual but good expereince I had been following cars online and when this vehicle was reduced and we would be in the area, we decided to stop in. We were only going to test driv I had been following cars online and when this vehicle was reduced and we would be in the area, we decided to stop in. We were only going to test drive it to see if it was a vehicle we should seriously consider. After the test drive, we decided to purchase. Being from out of town and without our trade-in, we weren't sure how the deal could be arranged. Angelo and Adam were great to work with and we quickly made the deal. No car buying is fast but considering we didn't have our trade and the dealer agreed to replace a couple of exterior parts, we left thinking we had made a good deal. The parts took longer than expected and a warning light came on but the original make dealer corrected the issue and we have our car. Kudos to Angelo and Adam who have been very communicative and helpful. The dealer was super busy but we didn't feel rushed and I would consider making another purchase here. More

In and out oil change If you want a personal and in touch with your every need type of dealership, please visit this one. They make you feel like you are the only one ar If you want a personal and in touch with your every need type of dealership, please visit this one. They make you feel like you are the only one around. The quickest oil change I have ever received in my 28 years of owning a vehicle. You can't beat less than 40 minutes. Then, it was topped off with a car wash. Sweet! Hands down my favorite guys in the whole world! Thank you More