Rick Hendrick Chevrolet of Buford

Reason for visit Visit result of monthly report of potential problem from Onstar. Prior visits could not identify problem. This time Todd the tech that got the proble Visit result of monthly report of potential problem from Onstar. Prior visits could not identify problem. This time Todd the tech that got the problem came out to talk to me about the fact I tow the vehicle. His question was what do I do when I prepare to tow the vehicle. After I explained the sequence of events to tow the vehicle , he explained what was causing of the problem . As result of the conversation we determined the fact I was not reinstalling the 2 amp fuse after towing was resulting in the problem. As result of the face to face conversation my problem and confidence in the techs at your dealership has been restored. I cannot over emphasize my Thanks and Highly recommend TODD for any recognition you give. More

Great Experience I had a very good car buying experience and Rick Hendrick Chevrolet of Buford the salesperson was very knowledgeable on the vehicle I was there to pur I had a very good car buying experience and Rick Hendrick Chevrolet of Buford the salesperson was very knowledgeable on the vehicle I was there to purchase More

Fun, exciting I given this review because the sales person and management team work very hard too put a deal together for me too accomplish my purpose. I given this review because the sales person and management team work very hard too put a deal together for me too accomplish my purpose. More

My recent visit I had an issue with my a/c . I couldn’t believe a 3,5 year old truck had 2 Freon leaks. I’m upset with Chevrolet, not the dealership. They took gre I had an issue with my a/c . I couldn’t believe a 3,5 year old truck had 2 Freon leaks. I’m upset with Chevrolet, not the dealership. They took great care of me as they always do. I’m just worried now how long it will be before another leak. My warranty may be gone by then. Chevrolet needs to have better quality. This may definitely change my mind about buying another one. More

Worst Ever! Sold me a "new $70K Tahoe" with 7500 miles on it. I will never go again! An neither will anyone I know. And was told "too bad" by the manager. Wh Sold me a "new $70K Tahoe" with 7500 miles on it. I will never go again! An neither will anyone I know. And was told "too bad" by the manager. When I tell service about it when they call, their response is "I don't blame you" More

Treated like a family member Polite, professional and friendly staff. They go the extra mile to make you comfortable, both in their work ability and knowledge. The dealership prov Polite, professional and friendly staff. They go the extra mile to make you comfortable, both in their work ability and knowledge. The dealership provides a comfortable waiting area with drinks and snacks. More

Very caring group of folks These group of people at the service department are a cordial respectful caring individuals who will go out of their way to make sure the services you These group of people at the service department are a cordial respectful caring individuals who will go out of their way to make sure the services you are there for are complete on a timely manner and to your full satisfaction More

Completion of vehicle purchase items. Everything was completed as scheduled. Leather seats were installed and looked good, and the bed cover is what I expected as well. Everything Very g Everything was completed as scheduled. Leather seats were installed and looked good, and the bed cover is what I expected as well. Everything Very good. More

I called ahead of time for service I live in Jefferson, so I called ahead of time to see if the Service Department could look at my tires and my brakes on my 2012 Chevy Cruze Eco to tel I live in Jefferson, so I called ahead of time to see if the Service Department could look at my tires and my brakes on my 2012 Chevy Cruze Eco to tell me what kind of shape they were in. I called 1-844-804-5638 and the girl that answered transferred me to a service technician who did not tell me his name, but said "Yes, we can look at your tires and your brakes for free if that is all that you are wanting done. When can you be here?" I told him I would be there in an hour or two. I asked him if I needed to mention his name and he said "No, I will probably be gone, but you can talk to anybody in the Service Department, so he did not give me his name. When I entered the Service Department, David Blood was the Service Consultant that spoke to me. David Blood did not take my word when I told him that the service technician had told me that I could have my tires and brakes checked out for free, so he made a call and looked at his computer and found my cell phone number. I had to explain everything to him which I felt was ridiculous. David Blood also embarrassed me in front of everyone in the Service Department because he kept saying that everyone was there and that nobody had left to go home, even though the service technician had told me on the phone that he would probably be gone when I got there. I do not like the way that David Blood treated me as a customer and I hope that he will not treat another customer the way that he treated me. Because of the way that David Blood did treat me, when I left I decided that I would not come back and buy my four tires from Rick Hendricks in Buford and that I would go somewhere else. More

Extended warranty I was sold a used vehicle in finance department told when I bought the service program the silver they said that everything of the covered except the I was sold a used vehicle in finance department told when I bought the service program the silver they said that everything of the covered except the radio well that's not true. I don't like being lied to. Then I was denied repair under warranty I declined repair I was charged $154 to hook up a computer to read Diagnostics when they didn't even give me the actual readings I didn't even gives me an efficiency test readings all I got was a code po430 which I already knew but no test was actually done. More