Rick Hendrick Chevrolet of Buford

Frustrating I called and made an appt for an oil change giving all my vehicle details in advance. They called back days before to verify. Upon arrival it took 15 I called and made an appt for an oil change giving all my vehicle details in advance. They called back days before to verify. Upon arrival it took 15 minutes to check in, only to be told they didn't carry the oil my car needed. After another 10 minutes they discovered the parts department had an acceptable oil to use. So they did the oil change which they told me came with a multi-point inspection because I told them my front brakes were squealing. Upon completion when I asked about the brakes they said they must be good since nothing was said. I asked for the written inspection which I always get at other GM dealers and they said there wasn't one. I also asked what percent brake pad I had left and what they thought was causing the squeal and again they said they didn't know, so I'm pretty sure they didn't even look at them. More

oil change, tire rotation balance & wash Service advisor very nice. Speed of of service was great. Quality of work requested poor. Asked for tire rotation & balance which did not happen. Aske Service advisor very nice. Speed of of service was great. Quality of work requested poor. Asked for tire rotation & balance which did not happen. Asked to have truck washed. Terrible job. I would have preferred that no attempt was made to wash it because the job performed made it look like I was to lazy to do do a good job. Very embarrassing. Went straight to a car wash and did the job myself. Show pride of my new Silverado. More

OUTSTANDING THE SALESMAN WAS VERY KNOWLEDGEABLE AND PROFESSIONAL SHOW THE FACILITY AND SHOP AREA WAS A GREAT EXPERIENCE TO PURCHASE THE AUTO FROM THIS DEALERSHI THE SALESMAN WAS VERY KNOWLEDGEABLE AND PROFESSIONAL SHOW THE FACILITY AND SHOP AREA WAS A GREAT EXPERIENCE TO PURCHASE THE AUTO FROM THIS DEALERSHIP IN BUFORD More

Great Experience It was a great experience. Professional and efficient. Sean & Matt were very easy to work with and made the experience smoother for us. Will for sure It was a great experience. Professional and efficient. Sean & Matt were very easy to work with and made the experience smoother for us. Will for sure go back in the future. More

Buy a car The day started off with a threat of rain. Soon as they brought the cars to see, it started to rain. Doctors and car sales people love to make you wai The day started off with a threat of rain. Soon as they brought the cars to see, it started to rain. Doctors and car sales people love to make you wait. More

Experience was a great experience! Satisfied with the experience & friendship. Salesperson was excellent knowledgeable about the vehicle I was interested in! Dealership was helpful & an Satisfied with the experience & friendship. Salesperson was excellent knowledgeable about the vehicle I was interested in! Dealership was helpful & answered every question I had. A great experience! More

Awesome customer service When you first walk in greated with a smile and friendly welcome . Junior is very knowledgeable asks what your are looking for make,color and trim, ar When you first walk in greated with a smile and friendly welcome . Junior is very knowledgeable asks what your are looking for make,color and trim, are you gonna trade in a vehicle or gonna put a down payment and how much. More

Reason for visit Visit result of monthly report of potential problem from Onstar. Prior visits could not identify problem. This time Todd the tech that got the proble Visit result of monthly report of potential problem from Onstar. Prior visits could not identify problem. This time Todd the tech that got the problem came out to talk to me about the fact I tow the vehicle. His question was what do I do when I prepare to tow the vehicle. After I explained the sequence of events to tow the vehicle , he explained what was causing of the problem . As result of the conversation we determined the fact I was not reinstalling the 2 amp fuse after towing was resulting in the problem. As result of the face to face conversation my problem and confidence in the techs at your dealership has been restored. I cannot over emphasize my Thanks and Highly recommend TODD for any recognition you give. More

Great Experience I had a very good car buying experience and Rick Hendrick Chevrolet of Buford the salesperson was very knowledgeable on the vehicle I was there to pur I had a very good car buying experience and Rick Hendrick Chevrolet of Buford the salesperson was very knowledgeable on the vehicle I was there to purchase More

Fun, exciting I given this review because the sales person and management team work very hard too put a deal together for me too accomplish my purpose. I given this review because the sales person and management team work very hard too put a deal together for me too accomplish my purpose. More